CIS-HR Quick Quiz — 10 Questions

Question 1

An HR implementation team wants to ensure that only users with the HR case manager role can view the 'confidential notes' field on HR cases, while all other HR agents can see the case but not that field. The field is on the HR case table. What is the most appropriate configuration to meet this requirement?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Create a field-level ACL on the confidential notes field that requires the HR case manager role for read access, and ensure no other ACL grants read access to that field.. Field-level ACLs are the correct mechanism to restrict access to a specific field based on roles. By requiring the HR case manager role for read access on the confidential notes field, only those users can see it. Other HR agents with table-level read access will not see the field because the field-level ACL denies access. This is a standard security practice in ServiceNow.

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Create a UI policy that makes the confidential notes field read-only for all HR agents except those with the HR case manager role.

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Create a table-level ACL on the HR case table that requires the HR case manager role for read access, and then create a separate table-level ACL that allows all HR agents read access.

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Create a business rule that clears the confidential notes field when the current user does not have the HR case manager role.

Question 2

What is the purpose of the 'sn_hr_core_topic_category' table?

Accepted Answer

Organize HR Services. This table is used to organize HR Services into logical groupings, which are then used for reporting and portal navigation.

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Define HR roles

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Store HR cases

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Manage HR templates

Question 3

Which module allows you to view all HR Cases assigned to you?

Accepted Answer

My HR Cases. The 'My HR Cases' module filters cases where the assigned to is the current user.

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Unassigned Cases

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All Cases

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My Groups Cases

Question 4

What is the Employee Center?

Accepted Answer

A unified portal for employee services. It is the unified portal for all employee interactions with departments like HR, IT, and Finance.

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A database table

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An HR reporting tool

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The back-end admin tool

Question 5

An organization requires that HR case data be encrypted at rest. What platform feature must be enabled?

Accepted Answer

Column Level Encryption (CLE). Column Level Encryption (CLE) is the platform feature that encrypts specific columns in a table, ensuring data at rest is encrypted. For HR case data, enabling CLE on the relevant fields (e.g., case description) satisfies the encryption at rest requirement. CLE uses the platform's encryption capabilities to protect sensitive data.

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Contextual Security

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Access Control Lists

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HR Criteria

Question 6

When configuring a Record Producer for an HR Service, where should the HR Administrator map the 'Short Description' variable to ensure it populates the case correctly?

Accepted Answer

In the Record Producer 'Variables' related list, configure the variable's 'Map to field' attribute. In the Record Producer 'Variables' related list, you configure the variable's 'Map to field' attribute to map it to the 'Short Description' field on the HR case. This ensures that when the record producer is submitted, the variable value populates the case's Short Description. This is the standard declarative mapping method.

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By creating a template for the Record Producer

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Using a Client Script on the Record Producer

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In the HR Service lifecycle event mapping

Question 7

A user is assigned the 'hr_case_writer' role. What is the primary function of this role?

Accepted Answer

Create and update HR cases. The 'hr_case_writer' role allows a user to create and update HR cases, which is standard for HR agents.

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Manage HR profiles

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View HR configuration

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Approve HR requests

Question 8

When configuring the Employee Center, which feature allows you to group related catalog items and knowledge articles for a better user experience?

Accepted Answer

Taxonomy. Taxonomy in ServiceNow Employee Center provides a hierarchical structure to organize catalog items, knowledge articles, and other content into categories and subcategories, improving navigation and user experience. It allows administrators to group related items logically, making it easier for employees to find what they need.

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Portal Menu

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Catalog Category

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Service Portfolios

Question 9

You want to ensure that only members of the 'HR Benefits' group can see certain HR cases. Which field on the HR Case form should you use?

Accepted Answer

Assignment group. To ensure only members of the 'HR Benefits' group can see certain HR cases, you should use the Assignment group field on the HR Case form. Assignment groups are used to control access via ACLs that restrict case visibility to members of that group. By setting the Assignment group to 'HR Benefits', only users in that group will have access.

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HR Service

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HR Topic

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Assigned to

Question 10

In a multi-scoped environment, how do you allow an HR role to access a global 'cmdb_ci' table?

Accepted Answer

By creating a Restricted Caller Access (RCA) record. In a multi-scoped environment, a Restricted Caller Access (RCA) record is the correct way to allow a scoped application (like HR) to access a table in another scope (like the global cmdb_ci table). RCA records explicitly grant cross-scope access to specific tables or scripts, bypassing the default scope isolation. This is the standard mechanism for controlled cross-scope access.

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By changing the scope of the cmdb_ci table

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By adding the 'hr_admin' role to the table

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By using an HR Criteria