CIS-HR Practice Test 2 — 30 Questions

Question 1

If a Lifecycle Event has an 'Activity Set' that is set to 'Trigger: Manual', how is it initiated?

Accepted Answer

By the HR Agent via the UI. Manual activity sets must be triggered explicitly by an HR agent via the 'Start Activity Set' button on the case form.

Answer

Via a business rule

Answer

Automatically by system

Answer

When the case is closed

Question 2

You are configuring a new HR Service that requires an approval from the manager before it progresses to the 'Work in Progress' state. Where should this be defined?

Accepted Answer

HR Service record. HR Services are configured via the HR Service configuration form, where approval workflows are linked.

Answer

HR Lifecycle Event

Answer

Assignment Rule

Answer

Catalog Item

Question 3

A HR administrator wants to create a new Lifecycle Event. Which table must be the base for the record to be available for the Lifecycle Event engine?

Accepted Answer

sn_hr_le_case. Lifecycle Events are configured using the Lifecycle Event [sn_hr_le_case] table or its extensions.

Answer

sn_hr_le_activity

Answer

sn_hr_core_task

Answer

sn_hr_core_case

Question 4

When using Activity Field Mappings, which source object represents the data entered by the user in the Lifecycle Event case form?

Accepted Answer

HR Case. The 'HR Case' source object allows mapping values directly from the triggering case record.

Answer

Subject Person

Answer

Activity Set

Answer

Activity Definition

Question 5

Which module contains the 'Activity Definition' configurations?

Accepted Answer

Lifecycle Event Administration > Activities. Activity Definitions are accessed via the Lifecycle Event administration modules.

Answer

Case Management > Definitions

Answer

Workflow > Activities

Answer

HR Administration > Tasks

Question 6

You have multiple activity sets in a lifecycle event. How does the system determine the order in which they trigger?

Accepted Answer

The 'Order' field on the Activity Set. The 'Order' field on the Activity Set record determines the sequence of execution.

Answer

The order defined in the Lifecycle Event record

Answer

Alphabetical order of the name

Answer

Creation date of the activity set

Question 7

Which TWO configurations should be performed to customize the Employee Center header branding?

Accepted Answer

Use the Branding Editor to update logo and primary colors. Branding is handled through the Branding Editor and Portal themes.

Answer

Change the User Criteria for the homepage

Answer

Update the HR Service definition

Answer

Edit the Employee Center record producer

Question 8

Which TWO methods are commonly used to restrict access to Knowledge Articles in the Employee Center?

Accepted Answer

Knowledge Base access list. User Criteria and Knowledge Bases are the standard ways to manage article access.

Answer

Service Portal Widgets

Answer

HR Criteria

Answer

Assignment Rules

Question 9

Which object acts as the 'Container' for individual HR tasks?

Accepted Answer

Activity Set. The Activity Set is the container for activities within a Lifecycle Event.

Answer

HR Task Template

Answer

Lifecycle Event Definition

Answer

HR Case

Question 10

When configuring an Activity Set, you need to define the order in which activities are executed. Which field on the Activity record controls this sequence?

Accepted Answer

Order. The Order field determines the sequence of activities within an Activity Set.

Answer

Execution Time

Answer

Priority

Answer

Sequence

Question 11

Which type of activity is best suited for requiring an employee to review and sign a company policy document within a Lifecycle Event?

Accepted Answer

HR Task. An HR Task (specifically an 'E-Signature' or 'Sign Document' type) is used for formal acknowledgments.

Answer

Email Activity

Answer

Approval

Answer

Notification

Question 12

You are troubleshooting a Lifecycle Event where an Activity Set is not triggering for a specific subset of employees. You have confirmed the trigger conditions are correct. What is the most likely reason the Activity Set is not visible to the user?

Accepted Answer

The Audience record associated with the Activity Set does not include the employee.. Audiences determine the visibility of HR services and tasks to the end user in the Employee Center.

Answer

The Activity Set has no activities assigned.

Answer

The Activity Set is set to 'Draft' status.

Answer

The HR Case is in the 'Draft' state.

Question 13

An HR implementation requires separating HR data from general ITSM data. Which THREE steps should be taken to ensure proper HR data isolation?

Accepted Answer

Use the Human Resources: Core scope for all HR tables. Data isolation is achieved through the use of HR Scoped Applications, Role-based Access Control (RBAC), and scoped HR tables.

Answer

Enable Domain Separation globally

Answer

Disable all Global business rules

Question 14

Which role is specifically required to create or modify HR Services?

Accepted Answer

sn_hr_core.admin. The 'sn_hr_core.admin' role is required for configuration changes.

Answer

sn_hr_core.basic

Answer

itil

Answer

admin

Question 15

Which role is required to manage HR Services and HR Criteria?

Accepted Answer

hr_admin. The sn_hr_core.admin role provides full access to configure HR Service Delivery components.

Answer

user_admin

Answer

sn_hr_core.case_writer

Answer

itil

Question 16

Which TWO of the following are primary components of the HR Service Delivery architecture?

Accepted Answer

HR Profile. HR Cases and HR Profiles are the foundational data entities in the HRSD architecture.

Answer

Incident Record

Answer

Change Record

Answer

Service Level Agreements

Question 17

You are configuring a Lifecycle Event for 'Onboarding'. You need to ensure that a specific Activity Set triggers only when the new hire's 'Location' is 'New York' and the 'Department' is 'Engineering'. Which mechanism should you use to enforce this requirement?

Accepted Answer

Create a Trigger Condition on the Activity Set record using the Condition builder.. Trigger conditions allow you to define the specific criteria that must be met for an activity set to become active.

Answer

Define an Audience record and associate it with the Activity Set.

Answer

Use an Activity Field Mapping to pass the location and department values.

Answer

Configure a Business Rule on the hr_le_case table.

Question 18

An HR administrator needs to ensure that only members of the 'HR Tier 1' group can view sensitive HR cases. Which mechanism should be used to restrict access?

Accepted Answer

Update the HR Case ACLs. ACLs (Access Control Lists) on the sn_hr_core_case table are the primary method for restricting access based on roles and groups.

Answer

Use UI Policies

Answer

Change the HR Service configuration

Answer

Modify the Case Assignment Rules

Question 19

What happens when an HR Case is assigned to a group with no active agents?

Accepted Answer

It waits in the group queue. The case remains in the 'New' or 'Assigned' state until an agent is available or it is manually re-assigned.

Answer

It returns to the requester

Answer

The system auto-assigns it to an admin

Answer

It is deleted

Question 20

When an employee views the Employee Center, where does the 'Quick Links' widget pull its data from?

Accepted Answer

The sn_ex_sp_quick_link table. The Quick Links widget in the Employee Center is configured using the 'Quick Links' table (sn_ex_sp_quick_link).

Answer

The sys_user table

Answer

The hr_case table

Answer

The service_catalog table