CIS-HR Practice Test 2 — 30 Questions

Question 1

An HR administrator needs to grant a new HR agent access to view HR cases, but the agent should not be able to see the 'employee_salary' field on those cases. The HR case table already has a read ACL that grants access to the 'hr_agent' role. What is the minimum additional configuration required to hide the 'employee_salary' field from this agent?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Create a field-level read ACL on the 'employee_salary' field that requires a role other than 'hr_agent' (e.g., 'hr_admin') for read access.. Field-level ACLs are the correct way to restrict access to a specific field. By creating a read ACL on the employee_salary field that requires a role not held by the hr_agent, the field will be hidden from that agent. This is the minimum configuration because it directly addresses the field-level security without affecting other access.

Answer

Create a UI policy that makes the 'employee_salary' field read-only for users with the 'hr_agent' role.

Answer

Modify the existing table-level read ACL to exclude the 'employee_salary' field from the 'hr_agent' role.

Answer

Create a business rule that clears the 'employee_salary' field when the current user has the 'hr_agent' role.

Question 2

Which TWO features in Employee Center help users find relevant HR info?

Accepted Answer

Knowledge Bases. Knowledge Bases (A) are correct because Employee Center surfaces published knowledge articles through search, topic pages, and the Knowledge Center widget, letting employees self-serve HR policies, benefits, and how-to content. Catalog Items (D) are correct because HR requests and services are exposed as catalog items in Employee Center, so users can browse or search the catalog to find and submit the relevant HR request. HR Cases (B) are incorrect because they are the records agents work on to resolve employee inquiries, not a discovery feature for finding HR information. Assignment Rules (C) are incorrect because they are backend routing logic that determines who handles a case or task, not a user-facing way to locate HR content. HR Profile (E) is incorrect because it displays an individual employee's own HR data rather than helping users search for and discover relevant HR information.

Answer

HR Cases

Answer

Assignment Rules

Answer

HR Profile

Question 3

Which 'HR Security Profile' setting defines whether the profile is active?

Accepted Answer

The 'Active' boolean field. The 'Active' boolean field on the HR Security Profile record defines whether the profile is active. When this field is checked (true), the profile is active and its criteria are evaluated for access. When unchecked, the profile is inactive and ignored.

Answer

The 'Access' checkmark

Answer

The 'Profile Status' field

Answer

The 'Enable' button in the related link

Question 4

When configuring an HR Service, you want to trigger a specific subflow upon creation. Where is this configured?

Accepted Answer

HR Service configuration. The HR Service configuration record includes a 'Subflow' field where you specify the subflow to trigger upon HR case creation. This is the standard, declarative way to associate a subflow with an HR service without scripting. When an HR case is created from that service, the platform automatically launches the designated subflow.

Answer

Catalog Item Script

Answer

Assignment Rule

Answer

HR Case Template

Question 5

Which role is required to manage HR Services and HR Templates?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.admin role is the administrative role for HR Service Delivery Core, granting the ability to manage HR Services, HR Templates, and related configuration. It is the role required to configure and maintain the HR catalog and templates. Other roles like hr_case_reader/writer are transactional and do not include configuration rights.

Answer

itil

Answer

hr_case_reader

Answer

hr_case_writer

Question 6

What is the primary way to define which HR users can access the 'HR Service Portal'?

Accepted Answer

User Criteria. User Criteria is the primary way to define which HR users can access the HR Service Portal. User Criteria allows administrators to specify conditions based on user attributes (e.g., role, department, location) to determine who can access portal content, including pages, widgets, and knowledge articles. This is the standard mechanism for controlling portal access in ServiceNow.

Answer

Role-based redirect

Answer

ACLs

Answer

HR Criteria

Question 7

What happens when an HR Case is assigned to a group with no active agents?

Accepted Answer

It waits in the group queue. When an HR case is assigned to a group that has no active agents, the case simply remains in that group's queue unassigned to any individual, waiting for an active member to pick it up or for reassignment. ServiceNow does not automatically escalate, delete, or return the case based on group membership alone. The case stays in the group's open queue until acted upon.

Answer

It returns to the requester

Answer

The system auto-assigns it to an admin

Answer

It is deleted

Question 8

You are configuring a Lifecycle Event for 'Onboarding'. You need to ensure that a specific Activity Set triggers only when the new hire's 'Location' is 'New York' and the 'Department' is 'Engineering'. Which mechanism should you use to enforce this requirement?

Accepted Answer

Create a Trigger Condition on the Activity Set record using the Condition builder.. Trigger Conditions on an Activity Set record use the Condition builder to evaluate field values on the associated HR case (such as Location and Department) and only fire the Activity Set when the criteria are met. This is the native mechanism in HR Service Delivery for conditionally executing a set of activities within a Lifecycle Event. Because the requirement is to gate the Activity Set on two specific field values, the Trigger Condition is the correct control point.

Answer

Define an Audience record and associate it with the Activity Set.

Answer

Use an Activity Field Mapping to pass the location and department values.

Answer

Configure a Business Rule on the hr_le_case table.

Question 9

Which THREE factors influence HR Case assignment logic?

Accepted Answer

Conditions. In ServiceNow HR Case assignment, the assignment logic is driven by three key factors: Conditions (A), which define the criteria that must be met for a rule to fire (such as case type, department, or other field values); Assignment Group (C), which specifies the group to which the case is routed when the conditions are satisfied; and Skills (D), which can be used to further refine assignment to a specific agent within the group based on required competencies. Portal selection (B) affects the user interface and submission channel but does not influence how the case is assigned. User locale (E) may affect language or localization but is not a factor in the core assignment logic.

Answer

Portal selection

Answer

User locale

Question 10

When an employee views the Employee Center, where does the 'Quick Links' widget pull its data from?

Accepted Answer

The sn_ex_sp_quick_link table. The 'Quick Links' widget in the Employee Center pulls its data from the sn_ex_sp_quick_link table, which stores the quick link records configured for the portal. This table is part of the Employee Center (sn_ex_sp) scoped application and is specifically designed to hold the links displayed in that widget. Administrators manage quick links by creating records in this table.

Answer

The sys_user table

Answer

The hr_case table

Answer

The service_catalog table

Question 11

Which TWO of the following are used to define HR Criteria for service visibility?

Accepted Answer

Roles. In ServiceNow HR Service Delivery, HR criteria for service visibility are defined by combining Roles (A) and User Conditions (C). Roles (A) is correct because it targets visibility to users who hold specified roles, such as sn_hr_core.employee or a custom HR role, ensuring the HR service or catalog item appears only to the appropriate audience. User Conditions (C) is correct because it adds attribute-based filtering on user record fields (for example, department, location, or employment type) to further refine who can see the HR service. Assignment Rules (B) determine how records are routed to agents, not who can view a service, so they do not define visibility criteria. Service Portal (D) is a delivery channel/interface for accessing services, not a visibility criterion. Catalog Items (E) are the offerings themselves that visibility criteria are applied to, not the criteria definition.

Answer

Assignment Rules

Answer

Service Portal

Answer

Catalog Items

Question 12

An HR administrator needs to ensure that only members of the 'HR Tier 1' group can view sensitive HR cases. Which mechanism should be used to restrict access?

Accepted Answer

Update the HR Case ACLs. Access Control Lists (ACLs) on the HR case table (or the HR Case [sn_hr_core_case] table) define record-level read/write/delete permissions based on roles, groups, or conditions, making them the correct mechanism to restrict who can view sensitive HR cases. By updating the HR Case ACLs to require membership in the 'HR Tier 1' group, the administrator enforces the access restriction at the platform security layer. ACLs are evaluated on every record access, so they reliably enforce the requirement.

Answer

Use UI Policies

Answer

Change the HR Service configuration

Answer

Modify the Case Assignment Rules

Question 13

An organization requires that specific HR case data be deleted after 7 years for compliance. How can this be achieved?

Accepted Answer

Data Retention Policy. Data Retention Policies in ServiceNow allow administrators to define rules that automatically delete or archive records after a specified period, such as 7 years, to meet compliance requirements. This is the purpose-built mechanism for time-based data lifecycle management, and it can target HR case tables specifically.

Answer

Flow Designer

Answer

Manual deletion

Answer

Business Rules

Question 14

You are auditing your instance and find that unauthorized users are able to read HR Profile records. After verifying that no ACLs are broken, what is the next most likely source of this data exposure?

Accepted Answer

Before Query Business Rules. Before Query Business Rules execute before a database query runs and can modify the query or return records directly. If such a rule is misconfigured — for example, it adds a condition that broadens access or returns records without proper filtering — it can expose HR Profile records to unauthorized users even when ACLs are intact. This is the next most likely source of data exposure after verifying ACLs.

Answer

UI Actions

Answer

Workflow Properties

Answer

Client Scripts

Question 15

What is the purpose of 'Task Templates' within HR Services?

Accepted Answer

Populate fields on child tasks automatically. Task templates allow you to automatically populate fields on child tasks created by an HR Case.

Answer

Define SLA duration

Answer

Route cases to groups

Answer

Manage portal visibility

Question 16

An HR Task requires a user to upload a file. What task type should be used?

Accepted Answer

Upload Document. The 'Upload Document' HR task type supports user file uploads.

Answer

General

Answer

e-Signature

Answer

Approval

Question 17

If you want to ensure all HR Cases from the 'Payroll' category go to the 'Payroll' group, what should you configure?

Accepted Answer

Assignment Rule. Assignment rules allow you to specify conditions based on categories.

Answer

HR Template

Answer

Record Producer

Answer

Service configuration

Question 18

What happens if an activity set is configured with 'Trigger' set to 'Immediate' but has no activities?

Accepted Answer

The activity set completes immediately. If an activity set is configured with 'Trigger' set to 'Immediate' but contains no activities, the activity set completes immediately. The system evaluates the activity set, finds no activities to execute, and marks the set as complete without any pending state or error. This is consistent with how workflow engines handle empty containers — they simply pass through.

Answer

The case errors out

Answer

The activity set remains in 'Pending'

Answer

The LE case is closed

Question 19

A new hire's Lifecycle Event is configured with an Activity Set that includes a 'Wait for completion' HR task assigned to the hiring manager. The manager has not yet completed the task, but the employee's start date has passed. The HR admin needs to ensure the next activity in the sequence does not begin until the manager completes the task. Which configuration on the Activity Set ensures this behavior?

Accepted Answer

Enable 'Wait for completion' on the HR task so that subsequent activities in the same Activity Set are held until the task is closed.. Within a Lifecycle Event's Activity Set, individual activities can be configured with 'Wait for completion' to enforce sequential execution. When enabled on an HR task, the next activity in the set will not begin until that task is closed. This is distinct from the set-level 'Wait for completion,' which controls whether the next activity set starts. The scenario requires holding the next activity until the manager completes the task, so the activity-level setting is the correct choice.

Answer

Configure the HR task's due date to be after the start date so the next activity cannot start early.

Answer

Set the next activity's condition to require that the HR task is closed before it can be activated.

Answer

Set the Activity Set to 'Wait for completion' so the next activity set in the order does not start until all activities in this set are closed.

Question 20

When configuring an HR Service that requires an approval, where is the most efficient place to define the approval workflow?

Accepted Answer

Flow Designer. Flow Designer is the most efficient place to define an approval workflow for an HR Service because it provides a declarative, reusable approval action that can be attached to the HR service's fulfillment flow. It integrates natively with the HR case lifecycle and avoids custom scripting.

Answer

Workflow Editor

Answer

Business Rules

Answer

HR Service field