CIS-HR Practice Exam 3 — 20 Questions

Question 1

Which TWO of the following are used to define HR Criteria for service visibility?

Accepted Answer

Roles. In ServiceNow HR Service Delivery, HR criteria for service visibility are defined by combining Roles (A) and User Conditions (C). Roles (A) is correct because it targets visibility to users who hold specified roles, such as sn_hr_core.employee or a custom HR role, ensuring the HR service or catalog item appears only to the appropriate audience. User Conditions (C) is correct because it adds attribute-based filtering on user record fields (for example, department, location, or employment type) to further refine who can see the HR service. Assignment Rules (B) determine how records are routed to agents, not who can view a service, so they do not define visibility criteria. Service Portal (D) is a delivery channel/interface for accessing services, not a visibility criterion. Catalog Items (E) are the offerings themselves that visibility criteria are applied to, not the criteria definition.

Answer

Assignment Rules

Answer

Service Portal

Answer

Catalog Items

Question 2

An HR administrator needs to ensure that only members of the 'HR Tier 1' group can view sensitive HR cases. Which mechanism should be used to restrict access?

Accepted Answer

Update the HR Case ACLs. Access Control Lists (ACLs) on the HR case table (or the HR Case [sn_hr_core_case] table) define record-level read/write/delete permissions based on roles, groups, or conditions, making them the correct mechanism to restrict who can view sensitive HR cases. By updating the HR Case ACLs to require membership in the 'HR Tier 1' group, the administrator enforces the access restriction at the platform security layer. ACLs are evaluated on every record access, so they reliably enforce the requirement.

Answer

Use UI Policies

Answer

Change the HR Service configuration

Answer

Modify the Case Assignment Rules

Question 3

An organization requires that specific HR case data be deleted after 7 years for compliance. How can this be achieved?

Accepted Answer

Data Retention Policy. Data Retention Policies in ServiceNow allow administrators to define rules that automatically delete or archive records after a specified period, such as 7 years, to meet compliance requirements. This is the purpose-built mechanism for time-based data lifecycle management, and it can target HR case tables specifically.

Answer

Flow Designer

Answer

Manual deletion

Answer

Business Rules

Question 4

You are auditing your instance and find that unauthorized users are able to read HR Profile records. After verifying that no ACLs are broken, what is the next most likely source of this data exposure?

Accepted Answer

Before Query Business Rules. Before Query Business Rules execute before a database query runs and can modify the query or return records directly. If such a rule is misconfigured — for example, it adds a condition that broadens access or returns records without proper filtering — it can expose HR Profile records to unauthorized users even when ACLs are intact. This is the next most likely source of data exposure after verifying ACLs.

Answer

UI Actions

Answer

Workflow Properties

Answer

Client Scripts

Question 5

What is the purpose of 'Task Templates' within HR Services?

Accepted Answer

Populate fields on child tasks automatically. Task templates allow you to automatically populate fields on child tasks created by an HR Case.

Answer

Define SLA duration

Answer

Route cases to groups

Answer

Manage portal visibility

Question 6

An HR Task requires a user to upload a file. What task type should be used?

Accepted Answer

Upload Document. The 'Upload Document' HR task type supports user file uploads.

Answer

General

Answer

e-Signature

Answer

Approval

Question 7

If you want to ensure all HR Cases from the 'Payroll' category go to the 'Payroll' group, what should you configure?

Accepted Answer

Assignment Rule. Assignment rules allow you to specify conditions based on categories.

Answer

HR Template

Answer

Record Producer

Answer

Service configuration

Question 8

What happens if an activity set is configured with 'Trigger' set to 'Immediate' but has no activities?

Accepted Answer

The activity set completes immediately. If an activity set is configured with 'Trigger' set to 'Immediate' but contains no activities, the activity set completes immediately. The system evaluates the activity set, finds no activities to execute, and marks the set as complete without any pending state or error. This is consistent with how workflow engines handle empty containers — they simply pass through.

Answer

The case errors out

Answer

The activity set remains in 'Pending'

Answer

The LE case is closed

Question 9

A new hire's Lifecycle Event is configured with an Activity Set that includes a 'Wait for completion' HR task assigned to the hiring manager. The manager has not yet completed the task, but the employee's start date has passed. The HR admin needs to ensure the next activity in the sequence does not begin until the manager completes the task. Which configuration on the Activity Set ensures this behavior?

Accepted Answer

Enable 'Wait for completion' on the HR task so that subsequent activities in the same Activity Set are held until the task is closed.. Within a Lifecycle Event's Activity Set, individual activities can be configured with 'Wait for completion' to enforce sequential execution. When enabled on an HR task, the next activity in the set will not begin until that task is closed. This is distinct from the set-level 'Wait for completion,' which controls whether the next activity set starts. The scenario requires holding the next activity until the manager completes the task, so the activity-level setting is the correct choice.

Answer

Configure the HR task's due date to be after the start date so the next activity cannot start early.

Answer

Set the next activity's condition to require that the HR task is closed before it can be activated.

Answer

Set the Activity Set to 'Wait for completion' so the next activity set in the order does not start until all activities in this set are closed.

Question 10

When configuring an HR Service that requires an approval, where is the most efficient place to define the approval workflow?

Accepted Answer

Flow Designer. Flow Designer is the most efficient place to define an approval workflow for an HR Service because it provides a declarative, reusable approval action that can be attached to the HR service's fulfillment flow. It integrates natively with the HR case lifecycle and avoids custom scripting.

Answer

Workflow Editor

Answer

Business Rules

Answer

HR Service field

Question 11

An HR administrator needs to ensure that when an employee submits a tuition reimbursement request, the case automatically creates a task for the employee's manager to approve and a task for the HR agent to process payment. Which HRSD feature should be used?

Accepted Answer

HR Task Templates attached to the HR Service. HR Task Templates are designed to automatically generate a predefined set of tasks when a case is created for an HR service. Attaching a template to the tuition reimbursement service ensures that both the manager approval and the payment processing tasks are created consistently, providing a repeatable and auditable process.

Answer

HR Service Level Agreements for response targets

Answer

HR Service Categories with child services

Answer

HR Criteria that match employee attributes

Question 12

You need to trigger an activity set based on a date field located on the HR Case form. Which trigger type should you select?

Accepted Answer

Date. A Date trigger is designed to fire an activity set based on a date field on the record, such as an HR Case form. It evaluates the specified date field and triggers when the date condition is met, which is exactly the requirement. Condition, Manual, and Immediate triggers do not key off a date field in this manner.

Answer

Condition

Answer

Manual

Answer

Immediate

Question 13

What is the function of the 'Restricted Caller Access' (RCA) records?

Accepted Answer

To manage cross-scope access between applications. Restricted Caller Access (RCA) records in ServiceNow HR control cross-scope access between applications. They define which scopes are allowed to call into or access resources from another scope, enforcing scope isolation and preventing unauthorized cross-application data access. This is a security mechanism for managing inter-scope permissions.

Answer

To restrict admin users

Answer

To limit user access to apps

Answer

To define portal layout

Question 14

If an HR table has a 'Read' ACL for the 'hr_admin' role, and you want to grant a new group 'HR_Auditors' access, what should you do?

Accepted Answer

Add 'HR_Auditors' to the existing ACL roles list. To grant a new group 'HR_Auditors' access when an HR table already has a 'Read' ACL for the 'hr_admin' role, you should add 'HR_Auditors' to the existing ACL's roles list. This extends the ACL to include the new group, allowing its members to read the records. This is the correct approach because ACLs can have multiple roles or groups associated with them.

Answer

Remove the 'hr_admin' role from the ACL

Answer

Change the ACL to 'Public'

Answer

Create a business rule for the auditors

Question 15

To ensure an HR Case is automatically assigned to the 'Payroll' group, which tool should be used?

Accepted Answer

HR Assignment Rules. HR Assignment Rules are the primary mechanism for routing HR cases based on conditions.

Answer

Catalog Client Script

Answer

Service Portal configuration

Answer

Group membership settings

Question 16

An HR team reports that when a case is created via a specific Record Producer, the HR Service field is blank. What is the most likely cause?

Accepted Answer

The HR Service field on the Record Producer is empty.. Record Producers require the 'HR Service' field to be correctly configured on the record producer form to trigger the correct process.

Answer

The catalog item is not published.

Answer

The user lacks the 'sn_hr_core.admin' role.

Answer

The HR Criteria is missing.

Question 17

An HR administrator is configuring an HR service for 'Employee Offboarding' that must automatically create a case and assign it to the HR operations assignment group when submitted from the Employee Center. Which configuration on the HR service is required to ensure the case is created and routed correctly?

Accepted Answer

Set the HR service's 'Case creation' option to 'Automatically' and specify the assignment group in the 'Assignment group' field.. The HR service record contains declarative settings for case creation and assignment group. Setting case creation to automatic and specifying HR operations as the assignment group ensures that when an employee submits the offboarding request, a case is created and routed correctly. Custom scripts, assignment rules, or workflows are unnecessary and less maintainable.

Answer

Create a record producer with a script that inserts an HR case and sets the assignment group.

Answer

Add a workflow to the HR service that creates a case and sets the assignment group.

Answer

Configure an assignment rule on the HR case table that matches the offboarding service and assigns to HR operations.

Question 18

Which THREE of the following are considered 'Sensitive HR Data' categories?

Accepted Answer

Social Security Number (SSN). Option A (Social Security Number) is correct because a government-issued national identifier is a classic sensitive HR data element whose exposure enables identity theft and is protected under privacy regulations. Option B (Salary Details) is correct because compensation data is confidential personal financial information whose unauthorized disclosure can cause workplace and legal harm. Option D (Medical Information) is correct because health and medical records are highly sensitive personal data, often classified as a special category under privacy laws such as GDPR and HIPAA. Option C (Employee Name) is not correct because a name alone is generally directory-level identifying information rather than sensitive HR data. Option E (Case Description) is not correct because a generic case description is not inherently a sensitive HR data category unless it contains specific protected elements.

Answer

Employee Name

Answer

Case Description

Question 19

Which TWO of the following are true about 'HR Criteria'?

Accepted Answer

It is reusable across HR services. Option C is correct because HR Criteria are defined once and can be reused across multiple HR services, allowing consistent eligibility logic to be applied wherever needed rather than redefining it per service. Option D is correct because HR Criteria support dynamic user attributes, meaning the criteria can evaluate values that change based on the user context at runtime rather than relying on static values. Options A, B, and E are not correct: HR Criteria do not replace roles entirely, they are not hard-coded (they are configurable and dynamic), and they are not limited to the portal but can be used across HR service contexts.

Answer

It replaces roles entirely

Answer

It is hard-coded

Answer

It only works for the portal

Question 20

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. In the ServiceNow HR Service Delivery (HRSD) application, Lifecycle Events (option B) are a core component used to orchestrate multi-task onboarding, offboarding, and transitions for employees, so it is correct. HR Service (option C) is also a valid HRSD component, representing the catalog item/service definition that employees request through the HR portal and that drives HR case creation and fulfillment. By contrast, Change Management (A) and Incident Management (E) are IT Service Management (ITSM) processes, not HRSD components, and Asset Tracking (D) belongs to IT Asset Management (ITAM), so those options do not belong.

Answer

Change Management

Answer

Asset Tracking

Answer

Incident Management