CIS-HR Practice Test 2 — 25 Questions

Question 1

Which entity acts as the 'parent' for all HR Case types?

Accepted Answer

sn_hr_core_case. The 'sn_hr_core_case' table is the root table from which all specific HR cases (e.g., Payroll, Benefits) extend.

Answer

task

Answer

incident

Answer

sn_hr_core_profile

Question 2

Which ServiceNow table stores the core HR profile information that links to the sys_user table?

Accepted Answer

sn_hr_core_profile. The sn_hr_core_profile table is the specific HR extension for employee information in the HR Service Delivery application.

Answer

sn_hr_core_group

Answer

sn_hr_core_case

Answer

sys_user

Question 3

How do you ensure that HR Services are translated for a global audience?

Accepted Answer

Localization/Internationalization framework. ServiceNow supports multi-language through the Localization framework.

Answer

Separate services for each language

Answer

Assignment rule per language

Answer

Manual translation of each field

Question 4

Which THREE of the following items are found on the Lifecycle Event case form?

Accepted Answer

Activity status indicators. The Lifecycle Event case form in ServiceNow displays Activity status indicators (B), which show the state of the lifecycle event's activities such as pending, in progress, or complete, helping agents track progress. It also shows the Current lifecycle stage (C), which identifies the stage the lifecycle event is currently in (for example, onboarding or offboarding), and the Related activities list (D), which enumerates the activities associated with the lifecycle event so they can be opened and worked. These three elements are core components of the Lifecycle Event case form's layout. A User password field (A) is not part of this form; passwords are handled through credential or user record processes, not the lifecycle event case. System properties configuration (E) is an administrative module (System Properties) used to configure instance-wide settings, not a field or section on the Lifecycle Event case form.

Answer

User password field

Answer

System properties configuration

Question 5

An HR implementation specialist is configuring the HR Service Portal to ensure that HR cases are only accessible to the assigned HR agent and the case's opener, unless the user has the 'sn_hr_core.admin' role. The specialist needs to enforce this at the record level. Which platform feature should be used to meet this requirement?

Accepted Answer

Access Control List (ACL) with a script that checks if the user is the opener or assigned to, or has the admin role.. To enforce record-level access where only the opener, assigned agent, or admin can view an HR case, an ACL with a script condition is required. ACLs are evaluated when a user attempts to read a record, and the script can check the user's relationship to the case. Business rules, UI policies, and data policies do not provide the necessary record-level security.

Answer

Data policy that enforces read access based on user's relationship to the case.

Answer

UI policy that makes the HR Case form read-only for users who are not the opener or assigned agent.

Answer

Before query business rule that filters the HR Case table based on user's relationship to the case.

Question 6

An HR administrator needs to grant a new HR agent access to view HR cases, but the agent should not be able to see the 'employee_salary' field on those cases. The HR case table already has a read ACL that grants access to the 'hr_agent' role. What is the minimum additional configuration required to hide the 'employee_salary' field from this agent?

Accepted Answer

Create a field-level read ACL on the 'employee_salary' field that requires a role other than 'hr_agent' (e.g., 'hr_admin') for read access.. Field-level ACLs are the correct way to restrict access to a specific field. By creating a read ACL on the employee_salary field that requires a role not held by the hr_agent, the field will be hidden from that agent. This is the minimum configuration because it directly addresses the field-level security without affecting other access.

Answer

Create a UI policy that makes the 'employee_salary' field read-only for users with the 'hr_agent' role.

Answer

Modify the existing table-level read ACL to exclude the 'employee_salary' field from the 'hr_agent' role.

Answer

Create a business rule that clears the 'employee_salary' field when the current user has the 'hr_agent' role.

Question 7

Which TWO features in Employee Center help users find relevant HR info?

Accepted Answer

Knowledge Bases. Knowledge Bases (A) are correct because Employee Center surfaces published knowledge articles through search, topic pages, and the Knowledge Center widget, letting employees self-serve HR policies, benefits, and how-to content. Catalog Items (D) are correct because HR requests and services are exposed as catalog items in Employee Center, so users can browse or search the catalog to find and submit the relevant HR request. HR Cases (B) are incorrect because they are the records agents work on to resolve employee inquiries, not a discovery feature for finding HR information. Assignment Rules (C) are incorrect because they are backend routing logic that determines who handles a case or task, not a user-facing way to locate HR content. HR Profile (E) is incorrect because it displays an individual employee's own HR data rather than helping users search for and discover relevant HR information.

Answer

HR Cases

Answer

Assignment Rules

Answer

HR Profile

Question 8

Which 'HR Security Profile' setting defines whether the profile is active?

Accepted Answer

The 'Active' boolean field. The 'Active' boolean field on the HR Security Profile record defines whether the profile is active. When this field is checked (true), the profile is active and its criteria are evaluated for access. When unchecked, the profile is inactive and ignored.

Answer

The 'Access' checkmark

Answer

The 'Profile Status' field

Answer

The 'Enable' button in the related link

Question 9

When configuring an HR Service, you want to trigger a specific subflow upon creation. Where is this configured?

Accepted Answer

HR Service configuration. The HR Service configuration record includes a 'Subflow' field where you specify the subflow to trigger upon HR case creation. This is the standard, declarative way to associate a subflow with an HR service without scripting. When an HR case is created from that service, the platform automatically launches the designated subflow.

Answer

Catalog Item Script

Answer

Assignment Rule

Answer

HR Case Template

Question 10

Which role is required to manage HR Services and HR Templates?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.admin role is the administrative role for HR Service Delivery Core, granting the ability to manage HR Services, HR Templates, and related configuration. It is the role required to configure and maintain the HR catalog and templates. Other roles like hr_case_reader/writer are transactional and do not include configuration rights.

Answer

itil

Answer

hr_case_reader

Answer

hr_case_writer

Question 11

What is the primary way to define which HR users can access the 'HR Service Portal'?

Accepted Answer

User Criteria. User Criteria is the primary way to define which HR users can access the HR Service Portal. User Criteria allows administrators to specify conditions based on user attributes (e.g., role, department, location) to determine who can access portal content, including pages, widgets, and knowledge articles. This is the standard mechanism for controlling portal access in ServiceNow.

Answer

Role-based redirect

Answer

ACLs

Answer

HR Criteria

Question 12

What happens when an HR Case is assigned to a group with no active agents?

Accepted Answer

It waits in the group queue. When an HR case is assigned to a group that has no active agents, the case simply remains in that group's queue unassigned to any individual, waiting for an active member to pick it up or for reassignment. ServiceNow does not automatically escalate, delete, or return the case based on group membership alone. The case stays in the group's open queue until acted upon.

Answer

It returns to the requester

Answer

The system auto-assigns it to an admin

Answer

It is deleted

Question 13

You are configuring a Lifecycle Event for 'Onboarding'. You need to ensure that a specific Activity Set triggers only when the new hire's 'Location' is 'New York' and the 'Department' is 'Engineering'. Which mechanism should you use to enforce this requirement?

Accepted Answer

Create a Trigger Condition on the Activity Set record using the Condition builder.. Trigger Conditions on an Activity Set record use the Condition builder to evaluate field values on the associated HR case (such as Location and Department) and only fire the Activity Set when the criteria are met. This is the native mechanism in HR Service Delivery for conditionally executing a set of activities within a Lifecycle Event. Because the requirement is to gate the Activity Set on two specific field values, the Trigger Condition is the correct control point.

Answer

Define an Audience record and associate it with the Activity Set.

Answer

Use an Activity Field Mapping to pass the location and department values.

Answer

Configure a Business Rule on the hr_le_case table.

Question 14

Which THREE factors influence HR Case assignment logic?

Accepted Answer

Conditions. In ServiceNow HR Case assignment, the assignment logic is driven by three key factors: Conditions (A), which define the criteria that must be met for a rule to fire (such as case type, department, or other field values); Assignment Group (C), which specifies the group to which the case is routed when the conditions are satisfied; and Skills (D), which can be used to further refine assignment to a specific agent within the group based on required competencies. Portal selection (B) affects the user interface and submission channel but does not influence how the case is assigned. User locale (E) may affect language or localization but is not a factor in the core assignment logic.

Answer

Portal selection

Answer

User locale

Question 15

When an employee views the Employee Center, where does the 'Quick Links' widget pull its data from?

Accepted Answer

The sn_ex_sp_quick_link table. The 'Quick Links' widget in the Employee Center pulls its data from the sn_ex_sp_quick_link table, which stores the quick link records configured for the portal. This table is part of the Employee Center (sn_ex_sp) scoped application and is specifically designed to hold the links displayed in that widget. Administrators manage quick links by creating records in this table.

Answer

The sys_user table

Answer

The hr_case table

Answer

The service_catalog table

Question 16

Which TWO of the following are used to define HR Criteria for service visibility?

Accepted Answer

Roles. In ServiceNow HR Service Delivery, HR criteria for service visibility are defined by combining Roles (A) and User Conditions (C). Roles (A) is correct because it targets visibility to users who hold specified roles, such as sn_hr_core.employee or a custom HR role, ensuring the HR service or catalog item appears only to the appropriate audience. User Conditions (C) is correct because it adds attribute-based filtering on user record fields (for example, department, location, or employment type) to further refine who can see the HR service. Assignment Rules (B) determine how records are routed to agents, not who can view a service, so they do not define visibility criteria. Service Portal (D) is a delivery channel/interface for accessing services, not a visibility criterion. Catalog Items (E) are the offerings themselves that visibility criteria are applied to, not the criteria definition.

Answer

Assignment Rules

Answer

Service Portal

Answer

Catalog Items

Question 17

An HR administrator needs to ensure that only members of the 'HR Tier 1' group can view sensitive HR cases. Which mechanism should be used to restrict access?

Accepted Answer

Update the HR Case ACLs. Access Control Lists (ACLs) on the HR case table (or the HR Case [sn_hr_core_case] table) define record-level read/write/delete permissions based on roles, groups, or conditions, making them the correct mechanism to restrict who can view sensitive HR cases. By updating the HR Case ACLs to require membership in the 'HR Tier 1' group, the administrator enforces the access restriction at the platform security layer. ACLs are evaluated on every record access, so they reliably enforce the requirement.

Answer

Use UI Policies

Answer

Change the HR Service configuration

Answer

Modify the Case Assignment Rules

Question 18

An organization requires that specific HR case data be deleted after 7 years for compliance. How can this be achieved?

Accepted Answer

Data Retention Policy. Data Retention Policies in ServiceNow allow administrators to define rules that automatically delete or archive records after a specified period, such as 7 years, to meet compliance requirements. This is the purpose-built mechanism for time-based data lifecycle management, and it can target HR case tables specifically.

Answer

Flow Designer

Answer

Manual deletion

Answer

Business Rules

Question 19

You are auditing your instance and find that unauthorized users are able to read HR Profile records. After verifying that no ACLs are broken, what is the next most likely source of this data exposure?

Accepted Answer

Before Query Business Rules. Before Query Business Rules execute before a database query runs and can modify the query or return records directly. If such a rule is misconfigured — for example, it adds a condition that broadens access or returns records without proper filtering — it can expose HR Profile records to unauthorized users even when ACLs are intact. This is the next most likely source of data exposure after verifying ACLs.

Answer

UI Actions

Answer

Workflow Properties

Answer

Client Scripts

Question 20

What is the purpose of 'Task Templates' within HR Services?

Accepted Answer

Populate fields on child tasks automatically. Task templates allow you to automatically populate fields on child tasks created by an HR Case.

Answer

Define SLA duration

Answer

Route cases to groups

Answer

Manage portal visibility