CIS-HR Practice Exam 4 — 20 Questions

Question 1

Which THREE of the following items can be included in an Employee Center Taxonomy?

Accepted Answer

Quick Links. Taxonomies organize catalog items, knowledge articles, and quick links.

Answer

Incident Records

Answer

Server logs

Question 2

What is the purpose of an 'HR Task'?

Accepted Answer

To perform work as part of an HR case. HR Tasks are granular steps within a broader HR case process.

Answer

To set up the portal

Answer

To report on cases

Answer

To create new cases

Question 3

Which THREE things must be configured to enable a fully functional 'Life Cycle Event'?

Accepted Answer

Activity Sets. LCEs require Activity Sets, Activities, and appropriate triggers.

Answer

ACLs

Answer

Service Portal

Question 4

Which of the following is an example of an HR Service categorization?

Accepted Answer

Topic and Topic Detail. HR Services are categorized by Topic and Topic Detail to organize cases efficiently.

Answer

Group and Department

Answer

Category and Sub-category

Answer

Module and Application

Question 5

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. HR Services and Lifecycle Events are core components of the HRSD application.

Answer

Change Management

Answer

Asset Tracking

Answer

Incident Management

Question 6

An HR department wants to trigger a notification when a case is escalated. What is the best configuration tool?

Accepted Answer

System Notification > Email. Notifications are configured in the 'Notifications' module, triggered by events from the case record.

Answer

Flow Designer

Answer

Business Rule

Answer

HR Service Activity

Question 7

Which TWO fields are mandatory when creating a new HR Service?

Accepted Answer

Name. Name and Topic Detail are required fields for an HR Service.

Answer

Short Description

Answer

HR Criteria

Answer

Default Assignment Group

Question 8

When a user submits a case, where is the HR Service name stored on the case?

Accepted Answer

HR Service field. The 'HR Service' field on the case record references the HR Service definition.

Answer

Topic Category field

Answer

Short Description

Answer

Template field

Question 9

When configuring Employee Center (EC), you need to ensure that only employees in the 'North America' region see a specific banner. What is the most efficient way to achieve this?

Accepted Answer

HR Criteria. HR Criteria is the native ServiceNow tool for targeting content visibility in the Employee Center.

Answer

User Criteria

Answer

Access Control Lists

Answer

Group Policies

Question 10

Which THREE factors influence HR Case assignment logic?

Accepted Answer

Conditions. Assignment rules use conditions, assignment groups, and skills to route cases.

Answer

Portal selection

Answer

User locale

Question 11

Which feature enables the 'HR Scoped App' to hide its tables from non-HR users?

Accepted Answer

Scoped Application ACLs. Scoped applications have their own Access Control List (ACL) protection by default, preventing unauthorized global access.

Answer

HR Criteria

Answer

Business Rules

Answer

User Criteria

Question 12

How are HR Skills assigned to an agent?

Accepted Answer

Via the User Profile/Skills management. Skills are managed in the user profile or the Skills Management module.

Answer

Via Catalog Item

Answer

Via Assignment Rule

Answer

Via HR Service

Question 13

An organization requires that specific HR case data be deleted after 7 years for compliance. How can this be achieved?

Accepted Answer

Data Retention Policy. The 'Data Retention' policy or 'Table Cleaner' scheduled job is the architecturally correct method for handling data lifecycle.

Answer

Flow Designer

Answer

Manual deletion

Answer

Business Rules

Question 14

When implementing a 'Life Cycle Event', where should the activity sets be defined to ensure they trigger based on the hire date?

Accepted Answer

Life Cycle Event > Activity Sets. Life Cycle Event Activity Sets are defined within the 'Life Cycle Event' configuration module.

Answer

Table Transform Maps

Answer

HR Administration > HR Criteria

Answer

HR Case > Workflow

Question 15

Which portal is the standard interface for employees to interact with HR services?

Accepted Answer

Employee Center. Employee Center is the modern, unified portal for employees to access HR services and knowledge.

Answer

HR Portal

Answer

Service Portal

Answer

CMS

Question 16

Which TWO of the following are standard ways to assign HR cases?

Accepted Answer

HR Assignment Rules. HR Assignment rules and individual agent assignment are standard methods.

Answer

Knowledge mapping

Answer

Service Portal criteria

Answer

Workflow approval

Question 17

You need to create a new HR Task type that is not part of the standard set. Where should you define this?

Accepted Answer

HR Task definition. HR Tasks are defined within the HR Task table and associated with HR Cases via specific workflows or services.

Answer

HR Case definition

Answer

Flow Designer

Answer

HR Service

Question 18

Which table is used to store HR Criteria?

Accepted Answer

sn_hr_core_criteria. The 'sn_hr_core_criteria' table is where HR criteria records reside.

Answer

sys_user_criteria

Answer

sn_hr_core_service

Answer

sys_scope

Question 19

You notice that HR data is leaking into reports accessible by IT. What is the first thing you should check?

Accepted Answer

Access Control Lists (ACLs). The 'Domain' or 'ACL' settings are the primary causes for cross-departmental data leaks.

Answer

HR Groups

Answer

Business Rules

Answer

Report ACLs

Question 20

Which role is required to manage HR Services and HR Criteria?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.admin role provides administrative control over core HR configuration items.

Answer

itil

Answer

admin

Answer

sn_hr_core.basic