CIS-HR Practice Questions 2 — 50 Questions

Question 1

An HR administrator needs to ensure that only members of the 'Payroll' group can view a specific sensitive HR case. Which feature should be used to restrict access based on group membership?

Accepted Answer

Access Control Lists (ACLs). Access Control Lists (ACLs) are the standard ServiceNow mechanism to restrict record-level access based on roles or group membership.

Answer

Business Rules

Answer

HR Service assignment rules

Answer

HR Criteria

Question 2

You are designing a data model where HR Profiles must be automatically created when a new user is added to the system. Where should this logic be configured?

Accepted Answer

HR Profile Business Rule. The 'HR Profile' business rule or the 'HR Profile' transform map script ensures profiles are created upon user record creation.

Answer

Life Cycle Event trigger

Answer

HR Service Activity

Answer

Employee Center Topic Mapping

Question 3

You have a Requirement to create a custom HR Service that triggers a complex Approval workflow. What should you use?

Accepted Answer

Flow Designer. Flow Designer is the recommended tool for complex workflows in modern ServiceNow.

Answer

Email script

Answer

Workflow Editor

Answer

Business Rule

Question 4

Where do you configure the link between an HR Service and a specific HR Case template?

Accepted Answer

HR Service record. The HR Service record has a field to define the template to apply.

Answer

Record Producer

Answer

Assignment Rule

Answer

HR Template record

Question 5

Which THREE tables are part of the standard HR Service Delivery data model?

Accepted Answer

sn_hr_core_profile. HR Core Case, HR Profile, and HR Task are foundational to the HR Service Delivery model.

Answer

incident

Answer

sys_user

Question 6

An organization wants to separate HR case management processes for different regions. What is the recommended way to structure the HR Service Delivery data model to support this?

Accepted Answer

Use HR Services and Assignment Rules. The HR Service Delivery data model uses HR Services mapped to HR Case Categories and HR Criteria to route cases correctly based on user location and profile information.

Answer

Create separate tables for each region

Answer

Delete the default HR Case table

Answer

Modify the global HR role

Question 7

When configuring the Employee Center, which feature allows you to group related catalog items and knowledge articles for a better user experience?

Accepted Answer

Taxonomy. Taxonomies are the structure used in the Employee Center to organize content into logical topics.

Answer

Portal Menu

Answer

Catalog Category

Answer

Service Portfolios

Question 8

You need to import legacy HR data. What is the recommended way to map this to HR Profiles?

Accepted Answer

Transform Maps. Using 'Transform Maps' is the standard way to map legacy data into ServiceNow tables like HR Profile.

Answer

Manual Data Entry

Answer

Flow Designer

Answer

Business Rules

Question 9

A HR administrator wants to ensure that HR cases are only assigned to agents who possess the 'Payroll' skill. Which configuration should they update?

Accepted Answer

Update the HR Assignment Rule to include mandatory skill conditions. Assignment rules can be configured to use skill matching to ensure only agents with required skills are considered for assignment.

Answer

Create a business rule on the hr_case table to validate skills

Answer

Set the 'Payroll' group as the primary assignment group

Answer

Modify the HR Service definition to enforce skill requirements

Question 10

A company wants to hide the 'Salary' field from HR agents who do not belong to the 'Compensation' team. What is the best practice to achieve this?

Accepted Answer

UI Policy. Using a UI Policy with a condition based on the user's group or role is the standard way to restrict field visibility.

Answer

ACL

Answer

Business Rule

Answer

Data Policy

Question 11

Which THREE of the following items can be included in an Employee Center Taxonomy?

Accepted Answer

Quick Links. Taxonomies organize catalog items, knowledge articles, and quick links.

Answer

Incident Records

Answer

Server logs

Question 12

What is the purpose of an 'HR Task'?

Accepted Answer

To perform work as part of an HR case. HR Tasks are granular steps within a broader HR case process.

Answer

To set up the portal

Answer

To report on cases

Answer

To create new cases

Question 13

Which THREE things must be configured to enable a fully functional 'Life Cycle Event'?

Accepted Answer

Activity Sets. LCEs require Activity Sets, Activities, and appropriate triggers.

Answer

ACLs

Answer

Service Portal

Question 14

Which of the following is an example of an HR Service categorization?

Accepted Answer

Topic and Topic Detail. HR Services are categorized by Topic and Topic Detail to organize cases efficiently.

Answer

Group and Department

Answer

Category and Sub-category

Answer

Module and Application

Question 15

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. HR Services and Lifecycle Events are core components of the HRSD application.

Answer

Change Management

Answer

Asset Tracking

Answer

Incident Management

Question 16

An HR department wants to trigger a notification when a case is escalated. What is the best configuration tool?

Accepted Answer

System Notification > Email. Notifications are configured in the 'Notifications' module, triggered by events from the case record.

Answer

Flow Designer

Answer

Business Rule

Answer

HR Service Activity

Question 17

Which TWO fields are mandatory when creating a new HR Service?

Accepted Answer

Name. Name and Topic Detail are required fields for an HR Service.

Answer

Short Description

Answer

HR Criteria

Answer

Default Assignment Group

Question 18

When a user submits a case, where is the HR Service name stored on the case?

Accepted Answer

HR Service field. The 'HR Service' field on the case record references the HR Service definition.

Answer

Topic Category field

Answer

Short Description

Answer

Template field

Question 19

When configuring Employee Center (EC), you need to ensure that only employees in the 'North America' region see a specific banner. What is the most efficient way to achieve this?

Accepted Answer

HR Criteria. HR Criteria is the native ServiceNow tool for targeting content visibility in the Employee Center.

Answer

User Criteria

Answer

Access Control Lists

Answer

Group Policies

Question 20

Which THREE factors influence HR Case assignment logic?

Accepted Answer

Conditions. Assignment rules use conditions, assignment groups, and skills to route cases.

Answer

Portal selection

Answer

User locale