CIS-HR Practice Questions 2 — 50 Questions

Question 1

An HR administrator needs to ensure that when an employee submits a tuition reimbursement request, the case automatically creates a task for the employee's manager to approve and a task for the HR agent to process payment. Which HRSD feature should be used?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

HR Task Templates attached to the HR Service. HR Task Templates are designed to automatically generate a predefined set of tasks when a case is created for an HR service. Attaching a template to the tuition reimbursement service ensures that both the manager approval and the payment processing tasks are created consistently, providing a repeatable and auditable process.

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HR Service Level Agreements for response targets

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HR Service Categories with child services

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HR Criteria that match employee attributes

Question 2

You need to trigger an activity set based on a date field located on the HR Case form. Which trigger type should you select?

Accepted Answer

Date. A Date trigger is designed to fire an activity set based on a date field on the record, such as an HR Case form. It evaluates the specified date field and triggers when the date condition is met, which is exactly the requirement. Condition, Manual, and Immediate triggers do not key off a date field in this manner.

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Condition

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Manual

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Immediate

Question 3

What is the function of the 'Restricted Caller Access' (RCA) records?

Accepted Answer

To manage cross-scope access between applications. Restricted Caller Access (RCA) records in ServiceNow HR control cross-scope access between applications. They define which scopes are allowed to call into or access resources from another scope, enforcing scope isolation and preventing unauthorized cross-application data access. This is a security mechanism for managing inter-scope permissions.

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To restrict admin users

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To limit user access to apps

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To define portal layout

Question 4

If an HR table has a 'Read' ACL for the 'hr_admin' role, and you want to grant a new group 'HR_Auditors' access, what should you do?

Accepted Answer

Add 'HR_Auditors' to the existing ACL roles list. To grant a new group 'HR_Auditors' access when an HR table already has a 'Read' ACL for the 'hr_admin' role, you should add 'HR_Auditors' to the existing ACL's roles list. This extends the ACL to include the new group, allowing its members to read the records. This is the correct approach because ACLs can have multiple roles or groups associated with them.

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Remove the 'hr_admin' role from the ACL

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Change the ACL to 'Public'

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Create a business rule for the auditors

Question 5

To ensure an HR Case is automatically assigned to the 'Payroll' group, which tool should be used?

Accepted Answer

HR Assignment Rules. HR Assignment Rules are the primary mechanism for routing HR cases based on conditions.

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Catalog Client Script

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Service Portal configuration

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Group membership settings

Question 6

An HR team reports that when a case is created via a specific Record Producer, the HR Service field is blank. What is the most likely cause?

Accepted Answer

The HR Service field on the Record Producer is empty.. Record Producers require the 'HR Service' field to be correctly configured on the record producer form to trigger the correct process.

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The catalog item is not published.

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The user lacks the 'sn_hr_core.admin' role.

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The HR Criteria is missing.

Question 7

An HR administrator is configuring an HR service for 'Employee Offboarding' that must automatically create a case and assign it to the HR operations assignment group when submitted from the Employee Center. Which configuration on the HR service is required to ensure the case is created and routed correctly?

Accepted Answer

Set the HR service's 'Case creation' option to 'Automatically' and specify the assignment group in the 'Assignment group' field.. The HR service record contains declarative settings for case creation and assignment group. Setting case creation to automatic and specifying HR operations as the assignment group ensures that when an employee submits the offboarding request, a case is created and routed correctly. Custom scripts, assignment rules, or workflows are unnecessary and less maintainable.

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Create a record producer with a script that inserts an HR case and sets the assignment group.

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Add a workflow to the HR service that creates a case and sets the assignment group.

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Configure an assignment rule on the HR case table that matches the offboarding service and assigns to HR operations.

Question 8

Which THREE of the following are considered 'Sensitive HR Data' categories?

Accepted Answer

Social Security Number (SSN). Option A (Social Security Number) is correct because a government-issued national identifier is a classic sensitive HR data element whose exposure enables identity theft and is protected under privacy regulations. Option B (Salary Details) is correct because compensation data is confidential personal financial information whose unauthorized disclosure can cause workplace and legal harm. Option D (Medical Information) is correct because health and medical records are highly sensitive personal data, often classified as a special category under privacy laws such as GDPR and HIPAA. Option C (Employee Name) is not correct because a name alone is generally directory-level identifying information rather than sensitive HR data. Option E (Case Description) is not correct because a generic case description is not inherently a sensitive HR data category unless it contains specific protected elements.

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Employee Name

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Case Description

Question 9

Which TWO of the following are true about 'HR Criteria'?

Accepted Answer

It is reusable across HR services. Option C is correct because HR Criteria are defined once and can be reused across multiple HR services, allowing consistent eligibility logic to be applied wherever needed rather than redefining it per service. Option D is correct because HR Criteria support dynamic user attributes, meaning the criteria can evaluate values that change based on the user context at runtime rather than relying on static values. Options A, B, and E are not correct: HR Criteria do not replace roles entirely, they are not hard-coded (they are configurable and dynamic), and they are not limited to the portal but can be used across HR service contexts.

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It replaces roles entirely

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It is hard-coded

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It only works for the portal

Question 10

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. In the ServiceNow HR Service Delivery (HRSD) application, Lifecycle Events (option B) are a core component used to orchestrate multi-task onboarding, offboarding, and transitions for employees, so it is correct. HR Service (option C) is also a valid HRSD component, representing the catalog item/service definition that employees request through the HR portal and that drives HR case creation and fulfillment. By contrast, Change Management (A) and Incident Management (E) are IT Service Management (ITSM) processes, not HRSD components, and Asset Tracking (D) belongs to IT Asset Management (ITAM), so those options do not belong.

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Change Management

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Asset Tracking

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Incident Management

Question 11

What is the function of an HR Assignment Rule?

Accepted Answer

Route cases to groups or agents. Assignment rules automatically route cases based on conditions.

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Restrict record access

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Manage knowledge access

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Create HR Cases

Question 12

Which TWO roles are typically required for an HR Agent to perform their job?

Accepted Answer

sn_hr_core.reader. The two roles typically required for an HR Agent are sn_hr_core.reader (A) and sn_hr_core.case_writer (C). The sn_hr_core.reader role grants read access to HR core data such as HR profiles, cases, and related records, which an HR Agent needs to view employee information and case details. The sn_hr_core.case_writer role allows the agent to create, update, and work on HR cases, which is essential for handling employee inquiries and resolving cases. Together, these roles provide the necessary read and write access for an HR Agent's daily responsibilities. The itil (B) role is for IT service management and is not specific to HR case management. The sn_hr_core.admin (D) role is for HR administrators who configure the HR application, not for agents performing case work. The admin (E) role is a system administrator role with broad platform privileges, far beyond what an HR Agent requires.

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itil

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sn_hr_core.admin

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admin

Question 13

An HR implementation specialist is configuring the HR Service Portal and wants to ensure that employees can only view their own HR cases and not those of other employees. Which platform feature should be used to enforce this?

Accepted Answer

Access Control Lists (ACLs). ACLs are the correct feature to enforce that employees can only view their own HR cases. By adding a condition to the ACL that compares the case's employee field to the logged-in user, the platform automatically restricts access. This is a declarative, secure, and maintainable solution that works across all interfaces, including the HR Service Portal and APIs.

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Business Rules

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HR Criteria

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UI Policies

Question 14

You are integrating an HR system with a background check provider. What is the best way to represent this in the HRSD architecture?

Accepted Answer

Integration Hub. Using an 'Integration Hub' spoke is the modern and architecturally preferred method for external systems.

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LDAP Import

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Business Rule

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Scripted REST API

Question 15

An HR agent needs to see the full employment history of an employee. Where is this data located?

Accepted Answer

HR Profile. In ServiceNow HR Service Delivery, the HR Profile is the central record that aggregates an employee's HR data, including employment history, job changes, compensation, and related HR cases and tasks. It is the single place an HR agent navigates to view the full employment timeline. HR tasks and cases are transactional artifacts linked to the profile, not the repository of history itself.

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HR Task

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HR Case

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User record

Question 16

What is the impact of checking 'Enforce HR Security' on a table in the 'HR Scoped App'?

Accepted Answer

It enables HR Security Profile evaluation for the table. Checking 'Enforce HR Security' on a table in the HR Scoped App activates HR Security Profile evaluation for that table. This means access is governed by HR security profiles (such as HR case assignment groups or HR criteria) rather than standard ACLs alone, ensuring sensitive HR data is only visible to authorized users. It does not encrypt data or require a specific role; it simply enables the HR security model for that table.

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It automatically encrypts the data

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It requires all users to have the 'hr_admin' role

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It makes the table public

Question 17

Which component allows an HR agent to see information about an employee's benefits and payroll at a glance?

Accepted Answer

HR Profile. The HR Profile provides a centralized view of an employee's HR-related information, including benefits, payroll, and personal details. It is designed for HR agents to quickly access and review employee data at a glance.

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HR Dashboard

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Employee Center

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HR Case

Question 18

If a Lifecycle Event has an 'Activity Set' that is set to 'Trigger: Manual', how is it initiated?

Accepted Answer

By the HR Agent via the UI. When an Activity Set in a Lifecycle Event is configured with 'Trigger: Manual', it means the activities within that set are not automatically launched by the system. Instead, an HR Agent must manually initiate the activity set from the user interface, typically by clicking a button or link on the HR case or lifecycle event record. This gives the agent control over when the activities are generated, allowing for human judgment or timing considerations.

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Via a business rule

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Automatically by system

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When the case is closed

Question 19

Which module allows an HR administrator to view and manage all HR cases in the system?

Accepted Answer

HR Case Management. HR Case Management is the module that provides the list view and management interface for all HR cases in the system, allowing HR administrators and agents to view, filter, assign, and manage cases across the organization. It is the central operational module for HR case work.

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HR Profile

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HR Administration

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HR Workspace

Question 20

What is the purpose of the 'Activity Type' in an activity definition?

Accepted Answer

To define the activity generation logic. The 'Activity Type' on an activity definition determines the logic used to generate the activity — for example, whether it is created as a one-time task, a recurring activity, or generated based on a schedule or condition. It drives the underlying generation behavior rather than triggering or prioritizing the activity.

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To define the trigger

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To determine the priority

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To limit audience