CIS-HR HR System Architecture Practice Test 4 — 15 Questions

Question 1

Which THREE items can be linked to an HR Service?

Accepted Answer

Record Producer. HR Services are designed to link to Record Producers, Knowledge Articles, and Document Templates.

Answer

CMDB Item

Answer

Workflow

Question 2

Which TWO security methods are recommended for protecting HR case data?

Accepted Answer

Domain Separation. ACLs and Domain Separation are the two primary ways to ensure strict data isolation in HRSD.

Answer

UI Policies

Answer

Business Rules

Answer

Data Policies

Question 3

Which THREE pieces of information are standard in an HR Profile?

Accepted Answer

Employment Start Date. HR Profiles typically include Employment Start Date, Job Title, and Department.

Answer

Server IP Address

Answer

Incident Priority

Question 4

Which TWO features are part of the 'Employee Center' architecture?

Accepted Answer

Taxonomy. The Employee Center utilizes the 'Taxonomy' and 'Topic' structure for navigation.

Answer

Business Rule

Answer

Script Include

Answer

Assignment Rule

Question 5

Which THREE things must be configured to enable a fully functional 'Life Cycle Event'?

Accepted Answer

Activity Sets. LCEs require Activity Sets, Activities, and appropriate triggers.

Answer

ACLs

Answer

Service Portal

Question 6

Which TWO roles are commonly assigned to HR agents?

Accepted Answer

sn_hr_core.basic. HR agents typically require 'sn_hr_core.case_writer' and 'sn_hr_core.basic' roles.

Answer

survey_admin

Answer

itil

Answer

admin

Question 7

Which THREE components contribute to the HR Case 'Task' structure?

Accepted Answer

Task Templates. HR cases can have child tasks, templates, and task activities.

Answer

Knowledge Base

Answer

Portal Widget

Question 8

Which TWO methods can be used to monitor HR system performance?

Accepted Answer

Performance Analytics. System Logs and the 'Performance Analytics' module are standard tools for monitoring.

Answer

HR Criteria

Answer

Data Policies

Answer

UI Policies

Question 9

Which THREE entities should be secured using ACLs in HRSD?

Accepted Answer

HR Profile table. Cases, Profiles, and HR Services are critical data/config items that require security.

Answer

Portal Header

Answer

System Logs

Question 10

Which THREE things are required for 'HR Service' configuration?

Accepted Answer

Topic Detail. HR Services require a Topic, Topic Detail, and an Assignment Group for effective operation.

Answer

Knowledge Category

Answer

Report Dashboard

Question 11

Which TWO items are required to set up an 'HR Catalog Item'?

Accepted Answer

HR Criteria. A Catalog Item must be linked to an HR Service and an HR Criteria audience.

Answer

Role

Answer

Scheduled Job

Answer

Business Rule

Question 12

Which TWO areas are used for 'Employee Center' administration?

Accepted Answer

Taxonomy. The 'Taxonomy' and 'Portal' modules are key for Employee Center management.

Answer

Assignment Rules

Answer

HR Case table

Answer

Script Include

Question 13

Which entity is the parent of all HR cases in the ServiceNow HR Service Delivery model?

Accepted Answer

sn_hr_core_case. The 'sn_hr_core_case' table is the base class for all HR cases in the system.

Answer

sn_hr_core_profile

Answer

task

Answer

incident

Question 14

A customer needs to restrict access to HR cases based on the HR department. Which component should you use to implement this security requirement?

Accepted Answer

HR Criteria. HR Criteria is the standard ServiceNow mechanism to control access to HR services, knowledge articles, and cases based on user profiles.

Answer

Business Rules

Answer

ACLs

Answer

Data Policies

Question 15

When configuring a new HR Service, you need to ensure the case is automatically assigned to a specific HR group. Where should you define this assignment logic?

Accepted Answer

HR Service definition. The HR Service configuration contains an Assignment rule or Assignment group field that determines routing for cases of that specific type.

Answer

HR Profile

Answer

HR Template

Answer

Assignment Rule

Answer

Flow Designer