CIS-HR HR System Architecture Practice Test 3 — 15 Questions

Question 1

Which TWO of the following are used to restrict visibility to sensitive HR data?

Accepted Answer

HR Scoped Roles. HR Scoped Roles (B) are correct because they are the dedicated role model in the HR application that grants users access only to the HR data appropriate to their function, thereby restricting visibility of sensitive HR records. HR ACLs (E) are correct because access control lists on HR tables and fields enforce record- and field-level read/write restrictions, which is the core mechanism for limiting who can see sensitive HR data. UI Policies (A) only change the client-side display or behavior of fields and forms and are not a security mechanism, so they do not restrict actual data visibility. Data Policy (C) enforces mandatory field requirements and validation on the server, not visibility restrictions. HR Criteria (D) is a filtering/condition construct used within HR features, not an access-control mechanism for restricting sensitive data visibility.

Answer

UI Policies

Answer

Data Policy

Answer

HR Criteria

Question 2

Which THREE elements are essential when configuring an HR Service for the Employee Center?

Accepted Answer

HR Topic. In ServiceNow HR Service Delivery, an HR service is surfaced to employees through the Employee Center by linking three essential elements: the HR Service record itself (C), which defines the service and its fulfillment process; the Catalog Item (B), which provides the requestable form and portal-facing presentation; and the HR Topic (A), which organizes the service into the correct Employee Center taxonomy/menu so employees can find it. The HR Service must be associated with a Catalog Item and placed under an HR Topic for it to appear and function correctly in the Employee Center. Assignment Rules (D) are optional automation for routing tasks and are not required to configure the service, and an HR Profile (E) represents the employee's HR data record rather than a configuration element of the HR service itself.

Answer

Assignment Rule

Answer

HR Profile

Question 3

An HR administrator is designing the HR data model for a new HRSD implementation. The company wants to ensure that HR agents can quickly identify employees who are on leave, are remote workers, or have specific skills. They also need to track employee job history and compensation details. Which two components of the HRSD data model should the administrator configure to meet these requirements? (Choose two.)

Accepted Answer

HR Profile. The HR Profile is the central record for employee data, storing attributes such as leave status, work location, and skills. HR Criteria leverage these attributes to drive automation, such as routing cases for remote workers. Together, they enable the company to identify and act on employee characteristics, while other components like HR Case, HR Task, and HR Service serve different purposes in the HRSD data model.

Answer

HR Case

Answer

HR Task

Answer

HR Service

Question 4

An HR implementation team is configuring HR Services for the Employee Center. Which two elements are required to make an HR Service available and functional for employees to submit cases? (Choose two.)

Accepted Answer

The HR Service must be associated with at least one HR Service Category.. For an HR Service to be available and functional in the Employee Center, it must be associated with at least one HR Service Category so employees can find it, and it must be active with a valid fulfillment type to determine how the request is processed. These two elements are foundational for service visibility and execution.

Answer

The HR Service must have a dedicated SLA definition for response time.

Answer

The HR Service must be linked to an HR Criteria record that matches all employees.

Answer

The HR Service must have at least one HR Task Template attached.

Question 5

An HR implementation specialist is designing the HR Service Delivery data model for a company that wants to track employee grievances separately from standard HR cases. Grievances require a different approval chain, a distinct set of fields, and separate reporting. The company wants to reuse the existing HR case form and HR service catalog where possible. Which approach best fits the HRSD architecture?

Accepted Answer

Create a new table that extends the HR case table, and build a separate HR service that targets the new table.. The requirement is to reuse the existing HR case form and catalog while creating a distinct record type with its own fields, approval chain, and reporting. Extending the HR case table with a child table achieves this because the child inherits base fields and form layout, yet can add grievance-specific fields and workflows. A separate HR service that targets the child table lets employees request grievances through the same catalog experience. This is the standard HRSD pattern for specialized case types.

Answer

Create a new HR service with a dedicated task template that includes the grievance approval steps.

Answer

Create a new HR service and use HR criteria to route grievance cases to a dedicated assignment group.

Answer

Use a case type field on the HR case table and create a new approval workflow that branches based on that field.

Question 6

An HR administrator is configuring the HR Service Delivery data model for a new implementation. The company wants to track additional information about employees, such as their preferred language and emergency contact details, beyond the standard fields in the HR Profile. The administrator needs to ensure that this custom data is available for HR agents when working on cases and can be used in HR Criteria. What is the most appropriate way to extend the HR Profile to include this custom data?

Accepted Answer

Add the custom fields to the User table, which the HR Profile references.. Extending the HR Profile by adding custom fields to the User table leverages the existing relationship and avoids direct modifications to core HRSD tables. This method ensures upgrade safety and allows the custom data to be used in HR Criteria and case forms. It is a scalable and best-practice approach for storing additional employee information.

Answer

Add custom fields directly to the HR Profile table using the Form Designer.

Answer

Create a custom table that extends the HR Profile table and add the required fields.

Answer

Create a related table that references the HR Profile and store the custom data there.

Question 7

An HR implementation team is designing the HR Service Delivery architecture for a large organization. They need to ensure that HR cases are properly categorized and routed to the correct HR agents. The team is configuring HR Service Categories and HR Services. Which two statements accurately describe the relationship between HR Service Categories and HR Services? (Choose two.)

Accepted Answer

An HR Service can belong to multiple HR Service Categories.. HR Service Categories group HR Services for display in the Employee Center, and an HR Service can be associated with multiple categories. These two statements correctly describe the flexible, many-to-many relationship that enhances service organization and discoverability. The other options misrepresent the role of categories in assignment or impose incorrect constraints.

Answer

Each HR Service must be associated with exactly one HR Service Category.

Answer

HR Service Categories can be nested to create a multi-level hierarchy.

Answer

HR Service Categories determine the assignment group for HR cases.

Question 8

An HR implementation specialist is asked to ensure that when an employee submits an HR case for a benefits inquiry, the case is automatically assigned to the correct HR benefits group based on the employee's location. The assignment must happen at case creation and must not require manual intervention. Which HRSD configuration should be used?

Accepted Answer

Create a workflow or flow that evaluates the employee's location and sets the assignment group on the HR case.. Automatic assignment based on employee location at case creation is best achieved with a workflow or Flow Designer flow that reads the location from the HR profile and sets the assignment group. This keeps the HR service reusable and the routing logic centralized. HR criteria control service visibility, not routing, and multiple HR services per location would create unnecessary duplication. A business rule could work but is not the recommended HRSD configuration approach for this scenario.

Answer

Configure multiple HR services for benefits, one per location, each with its own assignment group.

Answer

Use a business rule on the HR case table that sets the assignment group based on the caller's location.

Answer

Configure the HR service with an assignment group and use HR criteria to determine the correct group based on location.

Question 9

An HR agent is working on a case and needs to gather additional information from the employee. The agent wants to send a questionnaire to the employee that, once completed, will automatically update the case with the responses. Which HRSD feature should the agent use to accomplish this?

Accepted Answer

Questionnaire. The Questionnaire feature is specifically designed to send questions to employees and automatically update the HR case with their responses. It enables efficient information gathering without manual data entry. HR Tasks, Surveys, and HR Service Activities serve different purposes and do not fulfill this requirement.

Answer

Survey

Answer

HR Service Activity

Answer

HR Task

Question 10

An HR implementation specialist is designing the HR Service Delivery data model for a new customer. The customer wants to ensure that HR cases can be categorized for reporting and that employees can request services through a structured catalog. Which TWO components are essential elements of the HRSD data model for these requirements? (Choose two.)

Accepted Answer

HR Service. The HR Service is the catalog item that employees request and is a primary dimension for categorizing HR cases. The HR Profile stores employee attributes that drive HR criteria and link cases to the correct employee, making it essential for a structured catalog and reporting. Knowledge articles, surveys, and HR tasks are supporting features but are not core data model components for the stated requirements.

Answer

Knowledge Article

Answer

HR Task

Answer

Survey

Question 11

An HR administrator needs to store additional employee data such as emergency contact and badge number that does not exist on the standard HR Profile fields, and this data must be available on HR cases. What should the specialist configure?

Accepted Answer

Create a new table that extends the HR Profile table and add the required fields. The HR Profile table is the correct place for employee-specific HR data, and extending it with a custom table adds fields while preserving the link to the user and to HR cases. Adding fields to the User table risks core conflicts, a standalone table breaks the relationship, and system properties cannot store per-employee records. Extending the profile is the supported, scalable approach.

Answer

Create a separate standalone table with no relationship to HR Profile

Answer

Use a system property to store the additional employee values

Answer

Add the fields directly to the User table

Question 12

An HR administrator needs to ensure that when an HR agent opens an HR case of type 'Employee Relations', the case form automatically displays a related list of all previous Employee Relations cases for the same employee. The related list must appear only for that case type and must not require manual filtering by the agent. Which configuration should be used?

Accepted Answer

Create a new related list on the HR case form and set a filter condition that matches the employee and case type.. The correct approach is to add a related list to the HR case form with a filter that uses the current case's employee and case type. This automatically displays previous cases of the same type for that employee, requires no manual filtering, and can be scoped to the specific case type through form layout or view rules. Other options either do not provide a related list or require unnecessary complexity.

Answer

Create a database view that joins the HR case table with itself on employee and case type, and add it as a related list.

Answer

Configure an HR criteria rule that restricts the case list to the employee and case type, then apply it to the form.

Answer

Use a UI policy to hide the standard related lists and show a custom list populated by a script include.

Question 13

An HR administrator needs to ensure that HR agents in the United States can view only HR cases for US employees, while agents in Canada can view only Canadian employee cases. The company uses HR Service Delivery and wants to enforce this without creating separate instances. Which mechanism should be configured to restrict case visibility by employee location?

Accepted Answer

User criteria on the HR case table. User criteria on the HR case table control which users can access case records based on conditions such as employee location or agent group. By configuring user criteria, the administrator can ensure US agents see only US employee cases and Canadian agents see only Canadian cases. HR criteria affect routing, assignment rules affect ownership, and domain separation is a heavier isolation mechanism not intended for this scenario.

Answer

Assignment rules on the HR case table

Answer

Domain separation

Answer

HR criteria on the HR case table

Question 14

You are tasked with ensuring that sensitive HR cases are restricted to specific HR agents. Which mechanism should you configure to ensure that only members of the 'HR Benefits' group can read cases assigned to the 'Benefits' HR Service?

Accepted Answer

Implement HR ACLs. To restrict sensitive HR cases to specific HR agents, you should implement HR ACLs. HR ACLs are Access Control Lists specifically designed for HR tables and fields, allowing you to define granular read/write access based on user roles, groups, or HR criteria. By configuring an HR ACL on the HR case table, you can ensure that only members of the 'HR Benefits' group can read cases assigned to the 'Benefits' HR Service.

Answer

Configure Data Policies

Answer

Apply Business Rules

Answer

Use HR Criteria

Question 15

In the context of the Employee Center, what determines whether a user can see a specific HR catalog item?

Accepted Answer

HR Criteria. HR Criteria in ServiceNow define the conditions (such as department, location, or employment type) that determine which employees can see specific HR catalog items. They are the primary mechanism for targeting HR content to the right audience. The Employee Center uses these criteria to filter catalog items dynamically based on the logged-in user's attributes.

Answer

User's Active Directory group

Answer

The System Administrator role

Answer

The HR Service configuration