CIS-HR HR System Architecture Practice Test 2 — 15 Questions

Question 1

What component is used to define the audience for an HR Service, such as 'All Employees in New York'?

Accepted Answer

HR Criteria. HR Criteria is the standard tool for defining specific audiences based on user attributes.

Answer

Assignment Rules

Answer

Groups

Answer

User Criteria

Question 2

You need to add a custom field to the HR Profile that syncs with an external payroll system. Which table should be extended or modified?

Accepted Answer

sn_hr_core_profile. The HR Profile table (sn_hr_core_profile) is the central location for user-specific HR data.

Answer

sys_user

Answer

sn_hr_core_config

Answer

sn_hr_core_case

Question 3

Where is the 'Employee Center' configured to display specific HR knowledge articles?

Accepted Answer

Employee Center > Taxonomy. The 'Employee Center' uses 'Topic' and 'Category' mappings to display relevant content.

Answer

HR Service > Knowledge Base

Answer

Service Portal > Widgets

Answer

HR Administration > Knowledge

Question 4

When a case is created via the Employee Center, what determines the 'Short Description' prefix?

Accepted Answer

HR Service Definition. The 'HR Service' definition includes the 'Short Description' template.

Answer

Business Rule

Answer

Case Template

Answer

Record Producer

Question 5

Which entity acts as the 'parent' for all HR Case types?

Accepted Answer

sn_hr_core_case. The 'sn_hr_core_case' table is the root table from which all specific HR cases (e.g., Payroll, Benefits) extend.

Answer

task

Answer

incident

Answer

sn_hr_core_profile

Question 6

Which of the following is an example of an HR Service categorization?

Accepted Answer

Topic and Topic Detail. HR Services are categorized by Topic and Topic Detail to organize cases efficiently.

Answer

Group and Department

Answer

Category and Sub-category

Answer

Module and Application

Question 7

An HR administrator wants to automate the closure of 'Completed' cases after 5 days. What is the most efficient configuration approach?

Accepted Answer

Flow Designer. A scheduled job or a Flow Designer flow is the standard way to handle time-based case automation.

Answer

Business Rule

Answer

Workflow Editor

Answer

UI Action

Question 8

You notice that HR data is leaking into reports accessible by IT. What is the first thing you should check?

Accepted Answer

Access Control Lists (ACLs). The 'Domain' or 'ACL' settings are the primary causes for cross-departmental data leaks.

Answer

HR Groups

Answer

Business Rules

Answer

Report ACLs

Question 9

You are tasked with creating a secure 'HR Portal' that hides the 'Employee Center'. What is the correct way to handle this architecture?

Accepted Answer

Portal User Criteria. Configuring the Portal record and its associated 'User Criteria' determines who can see/access the portal.

Answer

Service Portal Properties

Answer

ACL on Portal

Answer

UI Policy

Question 10

To enable cross-departmental reporting, what is the best practice for HR Case data?

Accepted Answer

Database Views. Using Database Views allows you to join HR Case data with other tables (like CMDB or Incident) for reporting without moving data.

Answer

Transform Maps

Answer

Business Rules

Answer

Scheduled Jobs

Question 11

What is the purpose of the 'HR Profile' record in the HR Service Delivery data model?

Accepted Answer

Store employee-specific data distinct from the User table. The HR Profile stores confidential and structured data for employees, distinct from the base User record.

Answer

Track IT assets

Answer

Manage case routing

Answer

Manage portal access

Question 12

Which module allows you to see all HR Cases assigned to you?

Accepted Answer

HR Case Management > My Cases. The 'My Cases' or 'HR Case Management' dashboard provides a view of assigned work.

Answer

HR Administration > My Cases

Answer

Employee Center > My Tasks

Answer

HR Case > All

Question 13

A new HR group requires 'Read' access to all HR cases. Where do you configure this?

Accepted Answer

Access Control List (ACL). Adding the group to the appropriate ACL on the HR Case table is the correct method.

Answer

HR Assignment Rules

Answer

Group Roles

Answer

Business Rule

Question 14

You need to import legacy HR data. What is the recommended way to map this to HR Profiles?

Accepted Answer

Transform Maps. Using 'Transform Maps' is the standard way to map legacy data into ServiceNow tables like HR Profile.

Answer

Manual Data Entry

Answer

Flow Designer

Answer

Business Rules

Question 15

What is the function of 'HR Criteria' in relation to HR Catalog items?

Accepted Answer

Define audience eligibility. HR Criteria defines who is eligible to see or request a specific HR Catalog Item.

Answer

Manage portal themes

Answer

Audit HR records

Answer

Define case routing