CIS-HR Core HR Applications And Employee Center Practice Test 7 — 15 Questions

Question 1

To ensure an HR Case is automatically assigned to the 'Payroll' group, which tool should be used?

Accepted Answer

HR Assignment Rules. HR Assignment Rules are the primary mechanism for routing HR cases based on conditions.

Answer

Catalog Client Script

Answer

Service Portal configuration

Answer

Group membership settings

Question 2

What is the primary purpose of the 'HR Profile' record?

Accepted Answer

To store HR-specific employee information. The HR Profile is the repository for employee-specific data that is not present on the standard sys_user table.

Answer

To manage user roles

Answer

To track IT assets

Answer

To define catalog permissions

Question 3

When an employee views the Employee Center, where does the 'Quick Links' widget pull its data from?

Accepted Answer

The sn_ex_sp_quick_link table. The 'Quick Links' widget in the Employee Center pulls its data from the sn_ex_sp_quick_link table, which stores the quick link records configured for the portal. This table is part of the Employee Center (sn_ex_sp) scoped application and is specifically designed to hold the links displayed in that widget. Administrators manage quick links by creating records in this table.

Answer

The sys_user table

Answer

The hr_case table

Answer

The service_catalog table

Question 4

An HR case is not showing up in the 'My Cases' widget on the Employee Center. What is the first thing you should check?

Accepted Answer

The 'Opened for' or 'Subject person' field on the case. The 'My Cases' widget relies on the HR Case configuration and the user's relationship to the case (e.g., Opened for, Subject person).

Answer

The HR Service assignment rule

Answer

The HR criteria settings

Answer

The catalog item configuration

Question 5

What is the purpose of the 'Topic Category' field in the HR Service definition?

Accepted Answer

To classify the service for reporting and navigation. Topic Categories categorize HR services and are essential for reporting and for organizing the Employee Center experience.

Answer

To determine the assignment group

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To define the workflow

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To set the SLA

Question 6

Which ServiceNow table stores HR Skills?

Accepted Answer

cmn_skill. Skills are managed in the cmn_skill table, which is shared across the platform.

Answer

sn_hr_core_profile

Answer

sys_user_group

Answer

sn_hr_core_skill

Question 7

Which feature allows you to define who can see a Knowledge Base?

Accepted Answer

User Criteria. Knowledge Base 'Can Read' and 'Cannot Read' user criteria are used to control access.

Answer

Role-based ACLs

Answer

Assignment rules

Answer

HR Criteria

Question 8

What is the function of the 'HR Case' table?

Accepted Answer

Tracking HR requests and interactions. It serves as the central record for tracking and managing HR requests.

Answer

Managing IT tickets

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Managing knowledge articles

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Storing employee payroll data

Question 9

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. In the ServiceNow HR Service Delivery (HRSD) application, Lifecycle Events (option B) are a core component used to orchestrate multi-task onboarding, offboarding, and transitions for employees, so it is correct. HR Service (option C) is also a valid HRSD component, representing the catalog item/service definition that employees request through the HR portal and that drives HR case creation and fulfillment. By contrast, Change Management (A) and Incident Management (E) are IT Service Management (ITSM) processes, not HRSD components, and Asset Tracking (D) belongs to IT Asset Management (ITAM), so those options do not belong.

Answer

Change Management

Answer

Asset Tracking

Answer

Incident Management

Question 10

Which THREE of the following are considered 'HR Profile' fields?

Accepted Answer

Date of Birth. In HR profile systems, fields are typically personal, demographic, or contact attributes tied to an employee's identity and life circumstances. Option B, Date of Birth, is a core HR profile field because it is used for age verification, benefits eligibility, and compliance reporting. Option C, Marital Status, is also a standard HR profile field since it affects tax withholding, benefits enrollment, and dependent coverage. Option D, Personal Email, qualifies as an HR profile field because it is a personal contact attribute stored for emergency contact, payroll, or benefits communication outside corporate systems. Option A, Service Desk phone, is not an HR profile field; it is an IT operational contact number used for incident and request support. Option E, IP Address, is not an HR profile field; it is a technical network identifier assigned to a device or interface, not a personal HR attribute.

Answer

Service Desk phone

Answer

IP Address

Question 11

Which TWO of the following are used to define HR Criteria for service visibility?

Accepted Answer

Roles. In ServiceNow HR Service Delivery, HR criteria for service visibility are defined by combining Roles (A) and User Conditions (C). Roles (A) is correct because it targets visibility to users who hold specified roles, such as sn_hr_core.employee or a custom HR role, ensuring the HR service or catalog item appears only to the appropriate audience. User Conditions (C) is correct because it adds attribute-based filtering on user record fields (for example, department, location, or employment type) to further refine who can see the HR service. Assignment Rules (B) determine how records are routed to agents, not who can view a service, so they do not define visibility criteria. Service Portal (D) is a delivery channel/interface for accessing services, not a visibility criterion. Catalog Items (E) are the offerings themselves that visibility criteria are applied to, not the criteria definition.

Answer

Assignment Rules

Answer

Service Portal

Answer

Catalog Items

Question 12

Which THREE of the following are required to create a new HR Service?

Accepted Answer

HR Service Type (Fulfillment, etc.). When creating a new HR Service, the HR Service Type (option A) is required because it defines the fulfillment model — such as Fulfillment, Case Management, or Content — which drives how the service behaves and what configuration fields appear. The HR Service Name (option B) is mandatory as the unique identifier/label used to reference and display the service throughout the HR Service Delivery application. The Topic Category (option C) is also required, since it links the HR Service to the HR taxonomy (topic detail/category structure) that governs routing, search, and portal placement. Options D and E are not required: an external API key is unrelated to HR Service creation (it pertains to integrations/authentication), and a custom database table is never needed because HR Services are stored in standard ServiceNow tables.

Answer

An external API key

Answer

A custom database table

Question 13

Which TWO of the following actions can an HR Agent perform in the Agent Workspace?

Accepted Answer

Update case status. In the Agent Workspace, an HR Agent works within the HR case management application, where their core responsibilities include handling assigned HR cases, so option D (View and edit HR cases) is correct because agents must be able to open, read, and update the HR cases they are working on to resolve employee inquiries. Option C (Update case status) is also correct because moving a case through its lifecycle states (such as Open, Work in Progress, Awaiting Info, or Closed Complete) is a standard agent action needed to reflect progress and resolution. Options A, B, and E are incorrect because deleting other agents' cases, configuring global system settings, and modifying system properties are administrative or elevated-privilege tasks reserved for users with admin roles, not typical HR Agent capabilities in the Agent Workspace.

Answer

Delete other agents' cases

Answer

Configure global system settings

Answer

Modify system properties

Question 14

Which THREE of the following are settings found in an HR Lifecycle Event?

Accepted Answer

Trigger Condition. In an HR Lifecycle Event, the Trigger Condition (A) is a setting that defines the criteria (such as a field change or date-based condition on the HR profile) that causes the lifecycle event to fire, so it is correctly included. Activity (C) is also a valid setting because each lifecycle event contains one or more activities that specify the actual work to be performed, such as tasks, approvals, or notifications. Activity Sets (E) is correct as well, since lifecycle events use activity sets to group and order the activities that execute when the event is triggered. Portal domain (B) is not a lifecycle event setting; it relates to portal configuration and URL/domain setup rather than HR case or lifecycle event behavior. Knowledge article template (D) is likewise not part of an HR Lifecycle Event; knowledge templates are configured separately for knowledge management and article creation, not within the lifecycle event record.

Answer

Portal domain

Answer

Knowledge article template

Question 15

A global HR team wants to streamline the onboarding process by automatically creating HR tasks for new hires. They have configured an HR Service for onboarding and associated a Record Producer. However, when a new hire is created in the system, no HR case is generated. Which configuration should the administrator verify to ensure that HR cases are automatically created for new hires?

Accepted Answer

Ensure that a Business Rule or Flow is configured to create an HR case when a new user with an HR Profile is created, using the HR Service for onboarding.. To automatically create HR cases for new hires, a Business Rule or Flow must be set up to trigger when a new user or HR Profile is created. This automation uses the HR Service to generate the case, ensuring that onboarding tasks are initiated without manual intervention. HR Criteria alone do not trigger case creation; they determine eligibility for services.

Answer

Verify that the HR Service has the 'Auto-create Case' option enabled and that the HR Profile is linked to the HR Service.

Answer

Check the HR Criteria associated with the HR Service to ensure it includes the condition for new hires, and that the criteria is active.

Answer

Confirm that the Record Producer is published and that the 'Create Case' checkbox is selected on the HR Service record.