CIS-HR Core HR Applications And Employee Center Practice Test 4 — 15 Questions

Question 1

An HR administrator is configuring the Employee Center for a global company. They need to ensure that employees in different regions see region-specific announcements and that HR cases are automatically assigned to the correct regional HR team based on the employee's location. Which two configurations are required to achieve these goals? (Choose two.)

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Create HR criteria that filter announcements based on the employee's location.. HR criteria are used to target announcements to specific employee segments based on attributes like location. HR services with regional assignment groups ensure that cases are automatically routed to the correct team. Together, these configurations provide a declarative, out-of-the-box solution for regional content and case routing without custom code.

Answer

Create a business rule on the HR case table to set the assignment group based on the employee's location.

Answer

Enable the 'Regional Content' plugin to automatically segment announcements by location.

Answer

Set up a user criteria record for each region and apply it to the Employee Center portal.

Question 2

An HR administrator is configuring the Employee Center for a global company. They need to ensure that employees in different regions see region-specific announcements and that HR cases are automatically assigned to the correct regional HR team based on the employee's location. Which two configurations are required to achieve these goals? (Choose two.)

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Associate the HR knowledge base with the HR service and ensure that the knowledge base is set to be searchable in the Employee Center search configuration.. The integrated experience requires linking the HR knowledge base to the HR service so that relevant articles appear during case creation. Additionally, the knowledge base must be included in the Employee Center search sources. This allows employees to search for articles and, if not found, submit a case directly from the search results or service page.

Answer

Create a record producer that allows employees to submit cases and embed it in the Employee Center.

Answer

Enable the 'HR Knowledge' plugin and configure the knowledge base to be searchable from the Employee Center.

Answer

Configure the Employee Center portal to use the 'HR' search application and add the knowledge base as a search source.

Question 3

An HR administrator at Acme Corp needs to ensure that when an employee submits an HR case via the Employee Center, the case is automatically assigned to the correct HR agent based on the employee's department. The HR service is already configured with an assignment group. However, the administrator wants to further refine assignment to individual agents within that group. Which feature should the administrator use to achieve this?

Accepted Answer

Use the 'Agent Assignment' feature in HR Service Delivery to route cases to agents based on their department.. The 'Agent Assignment' feature in HR Service Delivery is specifically designed to assign HR cases to individual agents based on criteria such as department. It works within the assignment group defined on the HR service, providing a declarative way to refine routing without custom code. This ensures cases are handled by the appropriate agent efficiently.

Answer

Create a business rule that sets the 'Assigned to' field on the HR case based on the employee's department.

Answer

Configure the HR service to use a dynamic assignment group based on the employee's department.

Answer

Create an assignment rule on the HR case table that assigns cases based on the 'Department' field.

Question 4

When configuring a Record Producer for an HR Service, where should the HR Administrator map the 'Short Description' variable to ensure it populates the case correctly?

Accepted Answer

In the Record Producer 'Variables' related list, configure the variable's 'Map to field' attribute. In the Record Producer 'Variables' related list, you configure the variable's 'Map to field' attribute to map it to the 'Short Description' field on the HR case. This ensures that when the record producer is submitted, the variable value populates the case's Short Description. This is the standard declarative mapping method.

Answer

By creating a template for the Record Producer

Answer

Using a Client Script on the Record Producer

Answer

In the HR Service lifecycle event mapping

Question 5

An HR administrator needs to ensure that only members of the 'Payroll' group can view a specific sensitive HR case. Which feature should be used to restrict access based on group membership?

Accepted Answer

Access Control Lists (ACLs). Access Control Lists (ACLs) are the platform's record-level security mechanism and can be configured with conditions based on group membership, making them the correct feature to restrict viewing of a specific sensitive HR case to the 'Payroll' group. ACLs are evaluated on every record access, including UI, API, and background scripts, ensuring consistent enforcement. By adding a condition that checks membership in the Payroll group, the administrator enforces the requirement at the security layer.

Answer

Business Rules

Answer

HR Service assignment rules

Answer

HR Criteria

Question 6

Which role is required to manage HR criteria records?

Accepted Answer

sn_hr_core.admin. The 'sn_hr_core.admin' role is required to manage HR criteria.

Answer

itil

Answer

admin

Answer

sn_hr_core.basic

Question 7

When configuring an HR Service, you want to trigger a specific subflow upon creation. Where is this configured?

Accepted Answer

HR Service configuration. The HR Service configuration record includes a 'Subflow' field where you specify the subflow to trigger upon HR case creation. This is the standard, declarative way to associate a subflow with an HR service without scripting. When an HR case is created from that service, the platform automatically launches the designated subflow.

Answer

Catalog Item Script

Answer

Assignment Rule

Answer

HR Case Template

Question 8

You are setting up HR Skills. Which TWO of the following statements are true regarding Skills in ServiceNow HRSD?

Accepted Answer

Assignment rules can use skills to route HR cases.. Option C is correct because in ServiceNow HRSD, assignment rules (such as those on HR cases) can evaluate skill requirements and match them to agents who possess the needed skills, enabling skill-based routing. Option D is correct because skills in ServiceNow can be associated with both individual users and groups, allowing a group to collectively hold a skill for routing and matching purposes. Option A is incorrect because skills are optional attributes for HR Services, not a mandatory configuration for every service. Option B is incorrect because skills are not restricted to ITIL users; any user, including HR agents, can be assigned skills. Option E is incorrect because skills are supplementary routing and matching attributes and do not replace the role-based access control provided by roles.

Answer

Skills are mandatory for all HR Services.

Answer

Skills can only be assigned to ITIL users.

Answer

Skills replace the need for roles.

Question 9

What is the purpose of an HR Case Template?

Accepted Answer

To pre-populate fields on an HR Case. An HR Case Template pre-populates fields on an HR Case, such as short description, category, assignment group, and other default values. This speeds up case creation and ensures consistency for common HR requests. It is a convenience and standardization mechanism, not a security or assignment rule definition.

Answer

To define the assignment rule

Answer

To define security

Answer

To store email notifications

Question 10

What is the primary function of the 'HR Case Assignment' engine?

Accepted Answer

To automatically route cases to appropriate groups or agents. The engine matches cases to assignment rules based on defined conditions.

Answer

To create new users

Answer

To approve HR documents

Answer

To email the requester

Question 11

Which table stores HR Case data?

Accepted Answer

sn_hr_core_case. The sn_hr_core_case table is the parent table for all HR cases.

Answer

hr_service

Answer

task

Answer

incident

Question 12

Where do you configure the link between an HR Service and a specific HR Case template?

Accepted Answer

HR Service record. The HR Service record is where you configure the link to a specific HR Case template, because the HR Service defines the service offering and its associated case template determines the fields, tasks, and workflow used when a case is created for that service. On the HR Service form, the 'Case template' field references the HR Template record that should be applied. This is the standard configuration point in HR Service Delivery.

Answer

Record Producer

Answer

Assignment Rule

Answer

HR Template record

Question 13

Which THREE items can be used in Employee Center to provide information to employees?

Accepted Answer

HR Services. In Employee Center, HR Services (A) are published catalog items and record producers that let employees submit requests and view HR-related content, making them a primary way to deliver information and transactions. Knowledge Articles (B) are surfaced through the Employee Center knowledge base and search, providing self-service informational content such as policies and how-tos. Quick Links (C) are configurable navigation shortcuts on the Employee Center that direct employees to relevant pages, portals, or external resources, thereby conveying information and access points. System Logs (D) are diagnostic records used by administrators for troubleshooting, not an employee-facing information channel, and Server Scripts (E) are backend JavaScript executed on the server for logic and data processing, not a content delivery mechanism in Employee Center.

Answer

System Logs

Answer

Server Scripts

Question 14

When testing a new HR Service in the Employee Center, it does not appear. What is the most likely cause?

Accepted Answer

HR Criteria is not met. HR Services in the Employee Center are gated by HR Criteria (conditions based on user attributes such as department, location, or employment type). If the criteria defined on the HR Service or its associated HR Catalog item are not satisfied by the logged-in user's profile, the service is filtered out and will not render in the Employee Center. This is the most common reason a newly created HR Service fails to appear during testing.

Answer

The server is down

Answer

The browser cache

Answer

The user lacks the 'itil' role

Question 15

What is the purpose of the 'Topic Category' in HR Service configuration?

Accepted Answer

To classify services for reporting and navigation. Topic categories provide high-level organizational grouping for HR services.

Answer

To assign the ticket

Answer

To create a record producer

Answer

To define user access