CIS-HR Core HR Applications And Employee Center Practice Test 2 — 15 Questions

Question 1

Which component is used to link a Catalog Item to an HR Service?

Accepted Answer

Record Producer. The Record Producer is the interface that links catalog entries to HR services.

Answer

Service configuration

Answer

Assignment Rule

Answer

HR Criteria

Question 2

You need to ensure that an HR Agent can only view cases within their department. What should you configure?

Accepted Answer

ACLs. HR Criteria can be used for advanced access control on specific HR Services or cases.

Answer

HR Service config

Answer

Catalog Item

Answer

Assignment rule

Question 3

Which application module is used to view all active HR Services?

Accepted Answer

Manage HR Services. The 'HR Services' module under HR Administration lists all services.

Answer

Service Catalog

Answer

HR Tasks

Answer

HR Case Dashboard

Question 4

How can you make a variable on a Record Producer mandatory for the user?

Accepted Answer

Variable configuration. Check the 'Mandatory' checkbox on the variable record.

Answer

Client Script

Answer

Assignment rule

Answer

Catalog UI Policy

Question 5

Where do you define the 'Quick Links' for the Employee Center?

Accepted Answer

Quick Links module. Quick Links are managed in the 'Quick Links' module of the Employee Center application.

Answer

Portal Settings

Answer

Widget settings

Answer

System properties

Question 6

Which TWO settings in the Employee Center control the header branding?

Accepted Answer

Branding Editor. In ServiceNow Employee Center, header branding is controlled by the Branding Editor (option A), which is the dedicated tool for configuring the portal header's logo, background image/color, text, and menu appearance, so it directly governs header branding. The Portal Theme (option C) is also correct because the theme record defines the CSS/SCSS styling and branding variables (colors, fonts, header styling) applied to the Employee Center portal, and the Branding Editor writes into the theme's branding properties. System Properties (option B) are global platform settings and do not specifically control Employee Center header branding. User Criteria (option D) determines who can access content or pages, not visual branding. HR Service definition (option E) configures HR services and workflows, not portal header appearance.

Answer

System Properties

Answer

User Criteria

Answer

HR Service definition

Question 7

Which field on an HR Service record determines which Service Portal it appears on?

Accepted Answer

Service Portal field. The 'Service Portal' or catalog association determines visibility.

Answer

HR Criteria

Answer

Assignment group

Answer

Topic Category

Question 8

What is the effect of changing a Topic Detail on an existing HR Service?

Accepted Answer

Updates classification for reporting. It updates the service classification, which may affect existing cases or reporting.

Answer

No effect

Answer

Deletes the service

Answer

Automatically closes cases

Question 9

An HR Administrator needs to restrict visibility of a specific HR Case type so that only the HR Benefits group can access it. Which feature should be configured to achieve this requirement?

Accepted Answer

HR Criteria. HR Criteria is the feature used to restrict visibility of HR services and cases based on user attributes. By configuring HR Criteria, the HR Administrator can define conditions that limit access to the specific HR Case type to only members of the HR Benefits group. This is the intended mechanism for audience targeting in HR Service Delivery.

Answer

Assignment Rules

Answer

ACLs on the hr_case table

Answer

Service Portal Widgets

Question 10

You want to ensure that only employees in the 'North America' region see a specific HR catalog item. Where do you apply the HR Criteria?

Accepted Answer

In the Catalog Item 'Available For' related list. HR Criteria are applied to a catalog item via the 'Available For' related list, which controls which users or groups can see and request the item. By adding an HR Criteria record that filters on the 'North America' region, only employees matching that criterion will see the catalog item in Employee Center. This is the standard mechanism for scoping HR catalog item visibility by employee attributes.

Answer

In the HR Service definition

Answer

In the Flow Designer trigger

Answer

In the Assignment Rule

Question 11

Which component is responsible for orchestrating multiple HR activities, such as sending emails, creating tasks, and setting due dates, in a sequence?

Accepted Answer

Lifecycle Event. Lifecycle Events are designed to manage complex, multi-step processes involving cross-departmental tasks.

Answer

Assignment Rule

Answer

HR Service

Answer

Catalog Item

Question 12

When setting up an HR Service, which field must be populated for it to appear in the 'Create New Case' module?

Accepted Answer

HR Service. The 'Publish' checkbox or the visibility settings must be active, but specifically, the 'HR Service' definition must be associated with the case producer.

Answer

Assignment group

Answer

Service category

Answer

Department

Question 13

Where can an HR agent see all cases assigned to their group?

Accepted Answer

HR Case module. The 'HR Case Management' dashboard or the 'My Groups Work' list are standard ways to view group-assigned tasks.

Answer

Service Catalog

Answer

Employee Center

Answer

System Logs

Question 14

If you need to display a custom banner on the Employee Center only for employees in the 'London' office, which configuration should you use?

Accepted Answer

Content Publishing. Content Automation or Content Publishing allows targeting specific audiences based on conditions like location.

Answer

Service Catalog criteria

Answer

System property

Answer

Portal Menu

Question 15

What happens when an HR Case is moved to 'Closed Complete'?

Accepted Answer

The state is set to Closed Complete and the process completes.. The standard process triggers closure activities and closes the case, but it does not automatically delete variables or related records unless configured.

Answer

The user's HR Profile is deactivated.

Answer

The case is moved to the archive table.

Answer

All related knowledge articles are deleted.