CIS-HR Core HR Applications And Employee Center — 40 Questions

Question 1

Which THREE components must be configured to enable a new HR Service to be visible in the Employee Center?

Accepted Answer

Record Producer. An HR Service requires a Topic Detail, a Record Producer, and HR Criteria to be exposed to end users.

Answer

Assignment Rule

Answer

Skill Mapping

Question 2

If an HR Service requires a specific document, how should this be linked?

Accepted Answer

Using an HR Task of type 'e-Signature'. Document Templates are linked to HR Services via the HR Service configuration.

Answer

Using an Assignment Rule

Answer

Through a catalog variable

Answer

Via the HR Case Template

Question 3

You need to ensure that an HR Agent can only view cases within their department. What should you configure?

Accepted Answer

ACLs. HR Criteria can be used for advanced access control on specific HR Services or cases.

Answer

HR Service config

Answer

Catalog Item

Answer

Assignment rule

Question 4

Which TWO configurations should be performed to customize the Employee Center header branding?

Accepted Answer

Use the Branding Editor to update logo and primary colors. Branding is handled through the Branding Editor and Portal themes.

Answer

Change the User Criteria for the homepage

Answer

Update the HR Service definition

Answer

Edit the Employee Center record producer

Question 5

When configuring a Record Producer for an HR Service, where should the HR Administrator map the 'Short Description' variable to ensure it populates the case correctly?

Accepted Answer

In the Record Producer 'Variables' related list, configure the variable's 'Map to field' attribute. The 'Map to field' feature in the Record Producer variable settings allows direct mapping to the case table fields.

Answer

By creating a template for the Record Producer

Answer

Using a Client Script on the Record Producer

Answer

In the HR Service lifecycle event mapping

Question 6

An HR administrator needs to ensure that only members of the 'Payroll' group can view a specific sensitive HR case. Which feature should be used to restrict access based on group membership?

Accepted Answer

Access Control Lists (ACLs). Access Control Lists (ACLs) are the standard ServiceNow mechanism to restrict record-level access based on roles or group membership.

Answer

Business Rules

Answer

HR Service assignment rules

Answer

HR Criteria

Question 7

Which THREE steps are necessary to ensure that HR criteria correctly restrict access to an Employee Center topic?

Accepted Answer

Apply the HR Criteria to the Topic record within the Employee Center configuration. HR Criteria, User Criteria, and the Topic configuration itself are required to restrict visibility in the Employee Center.

Answer

Update the global ACLs for the topic table

Answer

Run the HR Criteria evaluation job manually

Question 8

An HR agent reports they cannot view the 'HR Case' module in the application navigator. Which role is most likely missing from their profile?

Accepted Answer

sn_hr_core.case_reader. The 'sn_hr_core.case_reader' or 'sn_hr_core.case_writer' role is required to access the HR Case application modules.

Answer

itil

Answer

hr_admin

Answer

sn_hr_core.profile_reader

Question 9

You are configuring a new HR Service that requires an approval from the manager before it progresses to the 'Work in Progress' state. Where should this be defined?

Accepted Answer

HR Service record. HR Services are configured via the HR Service configuration form, where approval workflows are linked.

Answer

HR Lifecycle Event

Answer

Assignment Rule

Answer

Catalog Item

Question 10

When configuring Employee Center (EC), you need to ensure that only employees in the 'North America' region see a specific banner. What is the most efficient way to achieve this?

Accepted Answer

HR Criteria. HR Criteria is the native ServiceNow tool for targeting content visibility in the Employee Center.

Answer

User Criteria

Answer

Access Control Lists

Answer

Group Policies

Question 11

A HR administrator wants to ensure that HR cases are only assigned to agents who possess the 'Payroll' skill. Which configuration should they update?

Accepted Answer

Update the HR Assignment Rule to include mandatory skill conditions. Assignment rules can be configured to use skill matching to ensure only agents with required skills are considered for assignment.

Answer

Create a business rule on the hr_case table to validate skills

Answer

Set the 'Payroll' group as the primary assignment group

Answer

Modify the HR Service definition to enforce skill requirements

Question 12

Which THREE components are required to successfully configure an HR Record Producer?

Accepted Answer

HR Service definition. A Record Producer requires the target table, a mapped variable set, and the HR Service association.

Answer

Client Script

Answer

Approval workflow

Question 13

Which role is required to manage HR criteria records?

Accepted Answer

sn_hr_core.admin. The 'sn_hr_core.admin' role is required to manage HR criteria.

Answer

itil

Answer

admin

Answer

sn_hr_core.basic

Question 14

An HR Administrator needs to ensure that only HR users can see specific HR cases. Which feature should be used to restrict access based on HR criteria?

Accepted Answer

HR Criteria. HR Criteria is the standard mechanism to define audience and access restrictions for HR services and cases.

Answer

Assignment Rules

Answer

User Criteria

Answer

ACLs only

Question 15

When configuring an HR Service, you want to trigger a specific subflow upon creation. Where is this configured?

Accepted Answer

HR Service configuration. HR Services are mapped to flows or subflows via the 'Record Producer' or 'HR Service' configuration record.

Answer

Catalog Item Script

Answer

Assignment Rule

Answer

HR Case Template

Question 16

You are setting up HR Skills. Which TWO of the following statements are true regarding Skills in ServiceNow HRSD?

Accepted Answer

Assignment rules can use skills to route HR cases.. Skills are managed in the cmn_skill table and can be mapped to users or groups for assignment routing.

Answer

Skills are mandatory for all HR Services.

Answer

Skills can only be assigned to ITIL users.

Answer

Skills replace the need for roles.

Question 17

A customer wants to change the branding color of their Employee Center. Where is this configured?

Accepted Answer

Branding Editor. Branding for the portal is managed via the Branding Editor or Theme configuration.

Answer

CSS Stylesheet record

Answer

Portal Settings

Answer

HR Property table

Question 18

Which TWO methods are commonly used to restrict access to Knowledge Articles in the Employee Center?

Accepted Answer

Knowledge Base access list. User Criteria and Knowledge Bases are the standard ways to manage article access.

Answer

Service Portal Widgets

Answer

HR Criteria

Answer

Assignment Rules

Question 19

What is the purpose of an HR Case Template?

Accepted Answer

To pre-populate fields on an HR Case. HR Case Templates are used to pre-populate fields on an HR Case record.

Answer

To define the assignment rule

Answer

To define security

Answer

To store email notifications

Question 20

Which THREE elements are part of the HR Service configuration?

Accepted Answer

Topic Detail. HR Services are defined by their Topic Category, Topic Detail, and the associated Record Producer.

Answer

User Group

Answer

HR Criteria