CIS-HR Practice Test 9 — 10 Questions

Question 1

When designing an HR Service, which field must be populated to ensure the case is routed to the correct department?

Accepted Answer

Assignment Group. The 'Assignment Group' in the HR Service definition determines the routing logic.

Answer

Catalog Item

Answer

Service Category

Answer

Topic

Question 2

A global HR team wants to route employee inquiries about payroll, benefits, and leave to the correct regional HR agents automatically, based on the employee's work location. Which HRSD component should be configured to meet this requirement?

Accepted Answer

HR Criteria records that define conditions on the HR Profile. HR Criteria are condition records evaluated against the HR Profile, making them the right tool for routing based on employee attributes such as work location. By defining criteria for each region, the system can automatically assign cases to the correct HR agents, ensuring payroll, benefits, and leave inquiries reach the appropriate regional team without manual intervention.

Answer

HR Service Categories used to group services in the Employee Center

Answer

HR Service SLAs that define response and resolution targets

Answer

HR Task Templates that pre-populate tasks for a service

Question 3

A global HR team is implementing HR Service Delivery for a company with employees in multiple countries. Each country has its own set of HR services, and the team needs to ensure that employees only see services relevant to their location. The HR administrator must configure the system to automatically present the correct services based on the employee's country. Which HRSD feature should be used to achieve this?

Accepted Answer

HR Criteria. HR Criteria are designed to evaluate user attributes and determine access to HR services, catalog items, and knowledge. In a multi-country scenario, criteria based on the employee's country ensure that only relevant services are displayed, providing a tailored experience. This approach is scalable and aligns with HRSD's personalization capabilities.

Answer

User Criteria

Answer

HR Service Categories

Answer

Assignment Rules

Question 4

An HR implementation specialist is configuring data protection for HR cases. The organization requires that certain HR case fields containing sensitive employee information, such as Social Security Number and Medical History, be encrypted at rest. The specialist plans to use the platform's encryption capabilities. Which TWO of the following statements are true regarding field-level encryption in ServiceNow? (Choose two.)

Accepted Answer

The encryption context determines which roles can decrypt the data and can be scoped to specific fields.. Field-level encryption in ServiceNow requires an encryption context and a key management service. The encryption context defines the fields to encrypt and the roles authorized to decrypt. It does not automatically apply to attachments, and read access to the record does not grant decryption rights. These controls ensure that sensitive HR data is protected at rest and only accessible to authorized users.

Answer

Field-level encryption can be enabled on any field by setting the 'Encrypted' attribute in the dictionary.

Answer

Encryption at rest can be applied to HR case attachments without any additional configuration.

Answer

Once a field is encrypted, users with read access to the record can view the decrypted value without additional roles.

Question 5

Which THREE of the following are valid Activity types available when configuring Lifecycle Events?

Accepted Answer

Notification. In Lifecycle Events configuration, the valid Activity types are Notification, HR Task, and Approval. Notification (A) is correct because it lets the lifecycle event send an email or other alert to specified recipients when the event triggers. HR Task (C) is correct because it creates a task assigned to an HR user or group as part of the lifecycle process. Approval (D) is correct because it generates an approval record that must be acted upon before the lifecycle event can proceed. Workflow Execution (B) is not a selectable Activity type in Lifecycle Events, since workflows are triggered through other mechanisms rather than as an activity within the event. Catalog Item Order (E) is also not an Activity type; catalog items are ordered through the Service Catalog, not configured as a lifecycle event activity.

Answer

Workflow Execution

Answer

Catalog Item Order

Question 6

An HR administrator is building a Lifecycle Event for parental leave. The event includes an activity 'Submit Leave Request' that must be assigned to the employee. The administrator wants the activity to appear in the employee's HR portal to-do list. Which field mapping must be configured on the activity?

Accepted Answer

Map the 'Assigned to' field to the employee's user record.. For an activity to appear in an employee's HR portal to-do list, it must be assigned to that employee. The 'Assigned to' field mapping on the activity configuration determines the assignee. Mapping it to the employee's user record ensures the activity is routed correctly and appears in their task list.

Answer

Map the 'Watch list' field to include the employee's user record.

Answer

Map the 'Opened by' field to the employee's user record.

Answer

Map the 'Requested for' field to the employee's user record.

Question 7

An HR agent needs to quickly locate all open HR cases that are assigned to their assignment group and are past their due date. Which feature on the HR case list should the agent use to filter the records?

Accepted Answer

Condition Builder with filters for Assignment group, Active, and Due date. The Condition Builder on the HR case list is the correct tool for filtering records by multiple field conditions. By setting Assignment group to the agent's group, Active to true, and Due date to before today, the agent gets a precise list of open overdue cases for their team without altering the underlying data or configuration.

Answer

Create a new HR service specifically for overdue cases

Answer

Personalize List with columns for Assignment group and Due date

Answer

Use the Global Search bar with the keyword 'overdue'

Question 8

If a user has the 'sn_hr_core.case_writer' role, what can they do?

Accepted Answer

Create and update HR cases. The 'sn_hr_core.case_writer' role in ServiceNow HR Service Delivery is designed to grant users the ability to create and update HR cases. This role is typically assigned to HR agents or case managers who need to handle employee inquiries and process HR requests. It does not include permissions to modify system security settings, delete cases, or configure workflows, which are reserved for higher-level roles like admin or HR admin.

Answer

Modify system security settings

Answer

Delete HR cases

Answer

Configure HR Service workflows

Question 9

An HR implementation specialist is configuring a Lifecycle Event for parental leave. The event includes multiple Activity Sets. The specialist needs to ensure that certain activities are triggered based on the employee's location and employment type. Which two factors determine when an activity within an Activity Set is executed? (Choose two.)

Accepted Answer

The order of activities within the Activity Set.. Within an Activity Set, the execution timing of an activity is primarily determined by its position in the ordered list and whether the preceding activity has 'Wait for completion' enabled. These two factors control the sequence and any blocking dependencies. Audience type, due dates, and priority do not affect when an activity starts; they serve other purposes such as targeting, tracking, and urgency.

Answer

The due date assigned to each HR task.

Answer

The audience type defined on the Activity Set.

Answer

The priority level set on the Lifecycle Event.

Question 10

An HR implementation specialist is configuring security for HR Service Delivery. They need to ensure that HR cases containing sensitive employee information are protected. Which TWO of the following are valid methods to restrict access to HR case records based on user roles? (Choose two.)

Accepted Answer

Create read ACLs on the HR case table that require specific roles, such as 'hr_agent' or 'hr_manager'.. Read ACLs and before query business rules are both valid methods to restrict access to HR case records based on roles. Read ACLs control access at the record level, while before query business rules filter queries to only return records the user is authorized to see. Together, they provide robust security.

Answer

Configure UI policies to hide HR case records from users without the appropriate roles.

Answer

Set up HR criteria to automatically assign HR cases to users based on their roles.

Answer

Create client scripts that check user roles and prevent form submission for unauthorized users.