CIS-HR Practice Test 8 — 10 Questions

Question 1

Which feature enables the 'HR Scoped App' to hide its tables from non-HR users?

Accepted Answer

Scoped Application ACLs. Scoped applications have their own Access Control List (ACL) protection by default, preventing unauthorized global access.

Answer

HR Criteria

Answer

Business Rules

Answer

User Criteria

Question 2

How are HR Skills assigned to an agent?

Accepted Answer

Via the User Profile/Skills management. Skills are managed in the user profile or the Skills Management module.

Answer

Via Catalog Item

Answer

Via Assignment Rule

Answer

Via HR Service

Question 3

An organization requires that specific HR case data be deleted after 7 years for compliance. How can this be achieved?

Accepted Answer

Data Retention Policy. The 'Data Retention' policy or 'Table Cleaner' scheduled job is the architecturally correct method for handling data lifecycle.

Answer

Flow Designer

Answer

Manual deletion

Answer

Business Rules

Question 4

When implementing a 'Life Cycle Event', where should the activity sets be defined to ensure they trigger based on the hire date?

Accepted Answer

Life Cycle Event > Activity Sets. Life Cycle Event Activity Sets are defined within the 'Life Cycle Event' configuration module.

Answer

Table Transform Maps

Answer

HR Administration > HR Criteria

Answer

HR Case > Workflow

Question 5

Which portal is the standard interface for employees to interact with HR services?

Accepted Answer

Employee Center. Employee Center is the modern, unified portal for employees to access HR services and knowledge.

Answer

HR Portal

Answer

Service Portal

Answer

CMS

Question 6

Which TWO of the following are standard ways to assign HR cases?

Accepted Answer

HR Assignment Rules. HR Assignment rules and individual agent assignment are standard methods.

Answer

Knowledge mapping

Answer

Service Portal criteria

Answer

Workflow approval

Question 7

You need to create a new HR Task type that is not part of the standard set. Where should you define this?

Accepted Answer

HR Task definition. HR Tasks are defined within the HR Task table and associated with HR Cases via specific workflows or services.

Answer

HR Case definition

Answer

Flow Designer

Answer

HR Service

Question 8

Which table is used to store HR Criteria?

Accepted Answer

sn_hr_core_criteria. The 'sn_hr_core_criteria' table is where HR criteria records reside.

Answer

sys_user_criteria

Answer

sn_hr_core_service

Answer

sys_scope

Question 9

You notice that HR data is leaking into reports accessible by IT. What is the first thing you should check?

Accepted Answer

Access Control Lists (ACLs). The 'Domain' or 'ACL' settings are the primary causes for cross-departmental data leaks.

Answer

HR Groups

Answer

Business Rules

Answer

Report ACLs

Question 10

Which role is required to manage HR Services and HR Criteria?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.admin role provides administrative control over core HR configuration items.

Answer

itil

Answer

admin

Answer

sn_hr_core.basic