CIS-HR Practice Test 8 — 10 Questions

Question 1

An HR administrator is configuring HR criteria to determine which HR services and cases a user can access. The administrator wants to create a criterion that includes all employees in the 'HR' department and also all users with the 'hr_admin' role. What is the correct way to combine these conditions?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Create a single HR criterion with an advanced condition that uses OR to combine department and role.. HR criteria allow you to define user eligibility using conditions on user attributes and roles. To combine department and role with an OR logic, you create a single HR criterion with an advanced condition that uses OR. This ensures that all users in the HR department or with the hr_admin role are included. Assigning multiple criteria or using business rules are not the correct methods for this requirement.

Answer

Create a user group that includes both the HR department and hr_admin role, and assign the HR criterion to that group.

Answer

Create two separate HR criteria and assign both to the HR service.

Answer

Use a business rule to dynamically assign the HR service to users based on department or role.

Question 2

Which THREE items are typically stored in the 'sn_hr_core' scope?

Accepted Answer

HR Tasks. In ServiceNow HR Service Delivery, the 'sn_hr_core' scope is the application scope that contains the core HR data model, so HR Cases (option C) and HR Tasks (option B) are the primary record types stored there, along with HR Services (option E), which define the catalog items employees request. These three are all part of the HR application's own tables (e.g., sn_hr_core_case, sn_hr_core_task, sn_hr_core_service), which is why they belong to that scope. By contrast, the Incident table (option A) and Problem table (option D) are ITSM tables that live in the global scope or the ITSM application scopes, not in sn_hr_core, so they are not stored there.

Answer

Incident table

Answer

Problem table

Question 3

Which THREE of the following are valid ways to secure HR data within a ServiceNow instance?

Accepted Answer

Configuring Column-level encryption.. Option C is correct because Column-level encryption (CLE) in ServiceNow lets you encrypt specific sensitive fields such as salary or national ID at rest, so even users with table access cannot read the plaintext without the proper encryption context and role. Option D is correct because HR Criteria (hr_criteria) drive record-level security in HR Service Management, dynamically restricting which HR cases, profiles, and records a user can see based on conditions like department, location, or manager relationship. Option E is correct because Access Control Lists (ACLs) are ServiceNow's core authorization mechanism, letting you restrict table and field access by role, condition, and script, which is essential for locking down HR data. Option A is wrong because assigning 'public' to HR tables would expose sensitive records to all users rather than securing them. Option B is wrong because sharing passwords between HR admins violates accountability and least-privilege principles and is not a valid security control.

Answer

Assigning 'public' to all HR tables.

Answer

Sharing passwords between HR admins.

Question 4

Which TWO of the following are true about 'Wait for completion' in an activity?

Accepted Answer

Pauses engine progression. Option B is correct because 'Wait for completion' halts the activity's engine progression until the referenced activity or task reaches a completed state, preventing downstream processing from advancing prematurely. Option D is correct because enabling this setting establishes a dependency relationship, making the current activity contingent on the completion of the specified task before it can proceed. Option A is incorrect since this behavior is not limited to approvals; it applies to any activity type that supports the wait configuration. Option C is incorrect because waiting for completion suspends progression rather than forcing the case to close. Option E is incorrect because 'Wait for completion' is an opt-in setting, not the default behavior for all tasks.

Answer

Only works for approvals

Answer

Forces case closure

Answer

Is the default for all tasks

Question 5

Which THREE criteria are used to determine HR Criteria visibility?

Accepted Answer

Location. In ServiceNow HR Service Delivery, HR criteria visibility is determined by the criteria fields configured on the HR criteria record, which include Location (B), Department (C), and Company (D) — these are the standard user-profile attributes used to match an employee to the appropriate HR criteria and thereby control which HR services, catalog items, and knowledge articles they can see. Location (B) is correct because an employee's location (e.g., site or country) is a supported criterion for scoping HR content to that geography. Department (C) is correct because department membership is a core criterion used to target HR services to specific organizational units. Company (D) is correct because the company field on the user record is a supported criterion for segmenting HR content across legal entities or subsidiaries. Assignment group (A) is not a user-profile attribute used for HR criteria visibility — it applies to task routing, not to determining which HR content an employee can access. Incident status (E) is a transactional field on incident records and has no role in evaluating HR criteria visibility for a user.

Answer

Assignment group

Answer

Incident status

Question 6

You want to automate the assignment of HR cases based on the employee's location. Where should this logic be configured?

Accepted Answer

HR Assignment Rules. HR Assignment Rules in ServiceNow HR Service Delivery are the mechanism for automatically assigning HR cases based on conditions such as the employee's location, department, or HR service. Administrators create assignment rules with conditions (e.g., 'Location is New York') and specify the assignment group or user, and the system evaluates these rules when a case is created. This is the correct place to configure location-based routing logic.

Answer

HR Service

Answer

HR Template

Answer

HR Profile

Question 7

Which THREE of the following are considered 'HR Profile' fields?

Accepted Answer

Date of Birth. In HR profile systems, fields are typically personal, demographic, or contact attributes tied to an employee's identity and life circumstances. Option B, Date of Birth, is a core HR profile field because it is used for age verification, benefits eligibility, and compliance reporting. Option C, Marital Status, is also a standard HR profile field since it affects tax withholding, benefits enrollment, and dependent coverage. Option D, Personal Email, qualifies as an HR profile field because it is a personal contact attribute stored for emergency contact, payroll, or benefits communication outside corporate systems. Option A, Service Desk phone, is not an HR profile field; it is an IT operational contact number used for incident and request support. Option E, IP Address, is not an HR profile field; it is a technical network identifier assigned to a device or interface, not a personal HR attribute.

Answer

Service Desk phone

Answer

IP Address

Question 8

If an Activity Set trigger condition uses a 'Date' field, how does it handle time zones?

Accepted Answer

It uses the system time zone. Activity Set trigger conditions that evaluate a 'Date' field are evaluated against the system time zone, not the user's local time zone or UTC. This ensures consistent, deterministic trigger execution regardless of which user or session initiated the activity, since Activity Sets run in a background/system context. The system time zone is configured at the instance level and governs all date-based condition evaluation.

Answer

It ignores time zones

Answer

It uses the user's browser time zone

Answer

It always uses UTC

Question 9

What is the benefit of using 'HR Criteria' instead of hard-coded ACL scripts?

Accepted Answer

It allows non-developers to manage complex security rules. The benefit of using 'HR Criteria' instead of hard-coded ACL scripts is that it allows non-developers to manage complex security rules through a user-friendly interface. HR Criteria provide a declarative way to define conditions for access, which can be maintained by HR administrators without writing code. This reduces dependency on developers and speeds up changes.

Answer

It is faster to execute

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It replaces the need for roles

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It forces the system to use encryption

Question 10

What is the purpose of the 'HR Profile' record in the HR Service Delivery data model?

Accepted Answer

Store employee-specific data distinct from the User table. The HR Profile stores confidential and structured data for employees, distinct from the base User record.

Answer

Track IT assets

Answer

Manage case routing

Answer

Manage portal access