CIS-HR Practice Test 7 — 10 Questions

Question 1

What is the function of an HR Assignment Rule?

Accepted Answer

Route cases to groups or agents. Assignment rules automatically route cases based on conditions.

Answer

Restrict record access

Answer

Manage knowledge access

Answer

Create HR Cases

Question 2

Which TWO roles are typically required for an HR Agent to perform their job?

Accepted Answer

sn_hr_core.reader. The two roles typically required for an HR Agent are sn_hr_core.reader (A) and sn_hr_core.case_writer (C). The sn_hr_core.reader role grants read access to HR core data such as HR profiles, cases, and related records, which an HR Agent needs to view employee information and case details. The sn_hr_core.case_writer role allows the agent to create, update, and work on HR cases, which is essential for handling employee inquiries and resolving cases. Together, these roles provide the necessary read and write access for an HR Agent's daily responsibilities. The itil (B) role is for IT service management and is not specific to HR case management. The sn_hr_core.admin (D) role is for HR administrators who configure the HR application, not for agents performing case work. The admin (E) role is a system administrator role with broad platform privileges, far beyond what an HR Agent requires.

Answer

itil

Answer

sn_hr_core.admin

Answer

admin

Question 3

An HR implementation specialist is configuring the HR Service Portal and wants to ensure that employees can only view their own HR cases and not those of other employees. Which platform feature should be used to enforce this?

Accepted Answer

Access Control Lists (ACLs). ACLs are the correct feature to enforce that employees can only view their own HR cases. By adding a condition to the ACL that compares the case's employee field to the logged-in user, the platform automatically restricts access. This is a declarative, secure, and maintainable solution that works across all interfaces, including the HR Service Portal and APIs.

Answer

Business Rules

Answer

HR Criteria

Answer

UI Policies

Question 4

You are integrating an HR system with a background check provider. What is the best way to represent this in the HRSD architecture?

Accepted Answer

Integration Hub. Using an 'Integration Hub' spoke is the modern and architecturally preferred method for external systems.

Answer

LDAP Import

Answer

Business Rule

Answer

Scripted REST API

Question 5

An HR agent needs to see the full employment history of an employee. Where is this data located?

Accepted Answer

HR Profile. In ServiceNow HR Service Delivery, the HR Profile is the central record that aggregates an employee's HR data, including employment history, job changes, compensation, and related HR cases and tasks. It is the single place an HR agent navigates to view the full employment timeline. HR tasks and cases are transactional artifacts linked to the profile, not the repository of history itself.

Answer

HR Task

Answer

HR Case

Answer

User record

Question 6

What is the impact of checking 'Enforce HR Security' on a table in the 'HR Scoped App'?

Accepted Answer

It enables HR Security Profile evaluation for the table. Checking 'Enforce HR Security' on a table in the HR Scoped App activates HR Security Profile evaluation for that table. This means access is governed by HR security profiles (such as HR case assignment groups or HR criteria) rather than standard ACLs alone, ensuring sensitive HR data is only visible to authorized users. It does not encrypt data or require a specific role; it simply enables the HR security model for that table.

Answer

It automatically encrypts the data

Answer

It requires all users to have the 'hr_admin' role

Answer

It makes the table public

Question 7

Which component allows an HR agent to see information about an employee's benefits and payroll at a glance?

Accepted Answer

HR Profile. The HR Profile provides a centralized view of an employee's HR-related information, including benefits, payroll, and personal details. It is designed for HR agents to quickly access and review employee data at a glance.

Answer

HR Dashboard

Answer

Employee Center

Answer

HR Case

Question 8

If a Lifecycle Event has an 'Activity Set' that is set to 'Trigger: Manual', how is it initiated?

Accepted Answer

By the HR Agent via the UI. When an Activity Set in a Lifecycle Event is configured with 'Trigger: Manual', it means the activities within that set are not automatically launched by the system. Instead, an HR Agent must manually initiate the activity set from the user interface, typically by clicking a button or link on the HR case or lifecycle event record. This gives the agent control over when the activities are generated, allowing for human judgment or timing considerations.

Answer

Via a business rule

Answer

Automatically by system

Answer

When the case is closed

Question 9

Which module allows an HR administrator to view and manage all HR cases in the system?

Accepted Answer

HR Case Management. HR Case Management is the module that provides the list view and management interface for all HR cases in the system, allowing HR administrators and agents to view, filter, assign, and manage cases across the organization. It is the central operational module for HR case work.

Answer

HR Profile

Answer

HR Administration

Answer

HR Workspace

Question 10

What is the purpose of the 'Activity Type' in an activity definition?

Accepted Answer

To define the activity generation logic. The 'Activity Type' on an activity definition determines the logic used to generate the activity — for example, whether it is created as a one-time task, a recurring activity, or generated based on a schedule or condition. It drives the underlying generation behavior rather than triggering or prioritizing the activity.

Answer

To define the trigger

Answer

To determine the priority

Answer

To limit audience