CIS-HR Practice Test 7 — 10 Questions

Question 1

Which THREE of the following items can be included in an Employee Center Taxonomy?

Accepted Answer

Quick Links. Taxonomies organize catalog items, knowledge articles, and quick links.

Answer

Incident Records

Answer

Server logs

Question 2

What is the purpose of an 'HR Task'?

Accepted Answer

To perform work as part of an HR case. HR Tasks are granular steps within a broader HR case process.

Answer

To set up the portal

Answer

To report on cases

Answer

To create new cases

Question 3

Which THREE things must be configured to enable a fully functional 'Life Cycle Event'?

Accepted Answer

Activity Sets. LCEs require Activity Sets, Activities, and appropriate triggers.

Answer

ACLs

Answer

Service Portal

Question 4

Which of the following is an example of an HR Service categorization?

Accepted Answer

Topic and Topic Detail. HR Services are categorized by Topic and Topic Detail to organize cases efficiently.

Answer

Group and Department

Answer

Category and Sub-category

Answer

Module and Application

Question 5

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. HR Services and Lifecycle Events are core components of the HRSD application.

Answer

Change Management

Answer

Asset Tracking

Answer

Incident Management

Question 6

An HR department wants to trigger a notification when a case is escalated. What is the best configuration tool?

Accepted Answer

System Notification > Email. Notifications are configured in the 'Notifications' module, triggered by events from the case record.

Answer

Flow Designer

Answer

Business Rule

Answer

HR Service Activity

Question 7

Which TWO fields are mandatory when creating a new HR Service?

Accepted Answer

Name. Name and Topic Detail are required fields for an HR Service.

Answer

Short Description

Answer

HR Criteria

Answer

Default Assignment Group

Question 8

When a user submits a case, where is the HR Service name stored on the case?

Accepted Answer

HR Service field. The 'HR Service' field on the case record references the HR Service definition.

Answer

Topic Category field

Answer

Short Description

Answer

Template field

Question 9

When configuring Employee Center (EC), you need to ensure that only employees in the 'North America' region see a specific banner. What is the most efficient way to achieve this?

Accepted Answer

HR Criteria. HR Criteria is the native ServiceNow tool for targeting content visibility in the Employee Center.

Answer

User Criteria

Answer

Access Control Lists

Answer

Group Policies

Question 10

Which THREE factors influence HR Case assignment logic?

Accepted Answer

Conditions. Assignment rules use conditions, assignment groups, and skills to route cases.

Answer

Portal selection

Answer

User locale