CIS-HR Practice Test 6 — 10 Questions

Question 1

An HR administrator needs to ensure that only members of the 'Payroll' group can view a specific sensitive HR case. Which feature should be used to restrict access based on group membership?

Accepted Answer

Access Control Lists (ACLs). Access Control Lists (ACLs) are the standard ServiceNow mechanism to restrict record-level access based on roles or group membership.

Answer

Business Rules

Answer

HR Service assignment rules

Answer

HR Criteria

Question 2

You are designing a data model where HR Profiles must be automatically created when a new user is added to the system. Where should this logic be configured?

Accepted Answer

HR Profile Business Rule. The 'HR Profile' business rule or the 'HR Profile' transform map script ensures profiles are created upon user record creation.

Answer

Life Cycle Event trigger

Answer

HR Service Activity

Answer

Employee Center Topic Mapping

Question 3

You have a Requirement to create a custom HR Service that triggers a complex Approval workflow. What should you use?

Accepted Answer

Flow Designer. Flow Designer is the recommended tool for complex workflows in modern ServiceNow.

Answer

Email script

Answer

Workflow Editor

Answer

Business Rule

Question 4

Where do you configure the link between an HR Service and a specific HR Case template?

Accepted Answer

HR Service record. The HR Service record has a field to define the template to apply.

Answer

Record Producer

Answer

Assignment Rule

Answer

HR Template record

Question 5

Which THREE tables are part of the standard HR Service Delivery data model?

Accepted Answer

sn_hr_core_profile. HR Core Case, HR Profile, and HR Task are foundational to the HR Service Delivery model.

Answer

incident

Answer

sys_user

Question 6

An organization wants to separate HR case management processes for different regions. What is the recommended way to structure the HR Service Delivery data model to support this?

Accepted Answer

Use HR Services and Assignment Rules. The HR Service Delivery data model uses HR Services mapped to HR Case Categories and HR Criteria to route cases correctly based on user location and profile information.

Answer

Create separate tables for each region

Answer

Delete the default HR Case table

Answer

Modify the global HR role

Question 7

When configuring the Employee Center, which feature allows you to group related catalog items and knowledge articles for a better user experience?

Accepted Answer

Taxonomy. Taxonomies are the structure used in the Employee Center to organize content into logical topics.

Answer

Portal Menu

Answer

Catalog Category

Answer

Service Portfolios

Question 8

You need to import legacy HR data. What is the recommended way to map this to HR Profiles?

Accepted Answer

Transform Maps. Using 'Transform Maps' is the standard way to map legacy data into ServiceNow tables like HR Profile.

Answer

Manual Data Entry

Answer

Flow Designer

Answer

Business Rules

Question 9

A HR administrator wants to ensure that HR cases are only assigned to agents who possess the 'Payroll' skill. Which configuration should they update?

Accepted Answer

Update the HR Assignment Rule to include mandatory skill conditions. Assignment rules can be configured to use skill matching to ensure only agents with required skills are considered for assignment.

Answer

Create a business rule on the hr_case table to validate skills

Answer

Set the 'Payroll' group as the primary assignment group

Answer

Modify the HR Service definition to enforce skill requirements

Question 10

A company wants to hide the 'Salary' field from HR agents who do not belong to the 'Compensation' team. What is the best practice to achieve this?

Accepted Answer

UI Policy. Using a UI Policy with a condition based on the user's group or role is the standard way to restrict field visibility.

Answer

ACL

Answer

Business Rule

Answer

Data Policy