CIS-HR Practice Test 6 — 10 Questions

Question 1

An HR administrator needs to ensure that when an employee submits a tuition reimbursement request, the case automatically creates a task for the employee's manager to approve and a task for the HR agent to process payment. Which HRSD feature should be used?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

HR Task Templates attached to the HR Service. HR Task Templates are designed to automatically generate a predefined set of tasks when a case is created for an HR service. Attaching a template to the tuition reimbursement service ensures that both the manager approval and the payment processing tasks are created consistently, providing a repeatable and auditable process.

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HR Service Level Agreements for response targets

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HR Service Categories with child services

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HR Criteria that match employee attributes

Question 2

You need to trigger an activity set based on a date field located on the HR Case form. Which trigger type should you select?

Accepted Answer

Date. A Date trigger is designed to fire an activity set based on a date field on the record, such as an HR Case form. It evaluates the specified date field and triggers when the date condition is met, which is exactly the requirement. Condition, Manual, and Immediate triggers do not key off a date field in this manner.

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Condition

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Manual

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Immediate

Question 3

What is the function of the 'Restricted Caller Access' (RCA) records?

Accepted Answer

To manage cross-scope access between applications. Restricted Caller Access (RCA) records in ServiceNow HR control cross-scope access between applications. They define which scopes are allowed to call into or access resources from another scope, enforcing scope isolation and preventing unauthorized cross-application data access. This is a security mechanism for managing inter-scope permissions.

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To restrict admin users

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To limit user access to apps

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To define portal layout

Question 4

If an HR table has a 'Read' ACL for the 'hr_admin' role, and you want to grant a new group 'HR_Auditors' access, what should you do?

Accepted Answer

Add 'HR_Auditors' to the existing ACL roles list. To grant a new group 'HR_Auditors' access when an HR table already has a 'Read' ACL for the 'hr_admin' role, you should add 'HR_Auditors' to the existing ACL's roles list. This extends the ACL to include the new group, allowing its members to read the records. This is the correct approach because ACLs can have multiple roles or groups associated with them.

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Remove the 'hr_admin' role from the ACL

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Change the ACL to 'Public'

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Create a business rule for the auditors

Question 5

To ensure an HR Case is automatically assigned to the 'Payroll' group, which tool should be used?

Accepted Answer

HR Assignment Rules. HR Assignment Rules are the primary mechanism for routing HR cases based on conditions.

Answer

Catalog Client Script

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Service Portal configuration

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Group membership settings

Question 6

An HR team reports that when a case is created via a specific Record Producer, the HR Service field is blank. What is the most likely cause?

Accepted Answer

The HR Service field on the Record Producer is empty.. Record Producers require the 'HR Service' field to be correctly configured on the record producer form to trigger the correct process.

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The catalog item is not published.

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The user lacks the 'sn_hr_core.admin' role.

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The HR Criteria is missing.

Question 7

An HR administrator is configuring an HR service for 'Employee Offboarding' that must automatically create a case and assign it to the HR operations assignment group when submitted from the Employee Center. Which configuration on the HR service is required to ensure the case is created and routed correctly?

Accepted Answer

Set the HR service's 'Case creation' option to 'Automatically' and specify the assignment group in the 'Assignment group' field.. The HR service record contains declarative settings for case creation and assignment group. Setting case creation to automatic and specifying HR operations as the assignment group ensures that when an employee submits the offboarding request, a case is created and routed correctly. Custom scripts, assignment rules, or workflows are unnecessary and less maintainable.

Answer

Create a record producer with a script that inserts an HR case and sets the assignment group.

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Add a workflow to the HR service that creates a case and sets the assignment group.

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Configure an assignment rule on the HR case table that matches the offboarding service and assigns to HR operations.

Question 8

Which THREE of the following are considered 'Sensitive HR Data' categories?

Accepted Answer

Social Security Number (SSN). Option A (Social Security Number) is correct because a government-issued national identifier is a classic sensitive HR data element whose exposure enables identity theft and is protected under privacy regulations. Option B (Salary Details) is correct because compensation data is confidential personal financial information whose unauthorized disclosure can cause workplace and legal harm. Option D (Medical Information) is correct because health and medical records are highly sensitive personal data, often classified as a special category under privacy laws such as GDPR and HIPAA. Option C (Employee Name) is not correct because a name alone is generally directory-level identifying information rather than sensitive HR data. Option E (Case Description) is not correct because a generic case description is not inherently a sensitive HR data category unless it contains specific protected elements.

Answer

Employee Name

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Case Description

Question 9

Which TWO of the following are true about 'HR Criteria'?

Accepted Answer

It is reusable across HR services. Option C is correct because HR Criteria are defined once and can be reused across multiple HR services, allowing consistent eligibility logic to be applied wherever needed rather than redefining it per service. Option D is correct because HR Criteria support dynamic user attributes, meaning the criteria can evaluate values that change based on the user context at runtime rather than relying on static values. Options A, B, and E are not correct: HR Criteria do not replace roles entirely, they are not hard-coded (they are configurable and dynamic), and they are not limited to the portal but can be used across HR service contexts.

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It replaces roles entirely

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It is hard-coded

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It only works for the portal

Question 10

Which TWO of the following are valid components of the HR Service Delivery application?

Accepted Answer

Lifecycle Events. In the ServiceNow HR Service Delivery (HRSD) application, Lifecycle Events (option B) are a core component used to orchestrate multi-task onboarding, offboarding, and transitions for employees, so it is correct. HR Service (option C) is also a valid HRSD component, representing the catalog item/service definition that employees request through the HR portal and that drives HR case creation and fulfillment. By contrast, Change Management (A) and Incident Management (E) are IT Service Management (ITSM) processes, not HRSD components, and Asset Tracking (D) belongs to IT Asset Management (ITAM), so those options do not belong.

Answer

Change Management

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Asset Tracking

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Incident Management