CIS-HR Practice Test 5 — 10 Questions

Question 1

Which TWO of the following are used to define HR Criteria for service visibility?

Accepted Answer

Roles. In ServiceNow HR Service Delivery, HR criteria for service visibility are defined by combining Roles (A) and User Conditions (C). Roles (A) is correct because it targets visibility to users who hold specified roles, such as sn_hr_core.employee or a custom HR role, ensuring the HR service or catalog item appears only to the appropriate audience. User Conditions (C) is correct because it adds attribute-based filtering on user record fields (for example, department, location, or employment type) to further refine who can see the HR service. Assignment Rules (B) determine how records are routed to agents, not who can view a service, so they do not define visibility criteria. Service Portal (D) is a delivery channel/interface for accessing services, not a visibility criterion. Catalog Items (E) are the offerings themselves that visibility criteria are applied to, not the criteria definition.

Answer

Assignment Rules

Answer

Service Portal

Answer

Catalog Items

Question 2

An HR administrator needs to ensure that only members of the 'HR Tier 1' group can view sensitive HR cases. Which mechanism should be used to restrict access?

Accepted Answer

Update the HR Case ACLs. Access Control Lists (ACLs) on the HR case table (or the HR Case [sn_hr_core_case] table) define record-level read/write/delete permissions based on roles, groups, or conditions, making them the correct mechanism to restrict who can view sensitive HR cases. By updating the HR Case ACLs to require membership in the 'HR Tier 1' group, the administrator enforces the access restriction at the platform security layer. ACLs are evaluated on every record access, so they reliably enforce the requirement.

Answer

Use UI Policies

Answer

Change the HR Service configuration

Answer

Modify the Case Assignment Rules

Question 3

An organization requires that specific HR case data be deleted after 7 years for compliance. How can this be achieved?

Accepted Answer

Data Retention Policy. Data Retention Policies in ServiceNow allow administrators to define rules that automatically delete or archive records after a specified period, such as 7 years, to meet compliance requirements. This is the purpose-built mechanism for time-based data lifecycle management, and it can target HR case tables specifically.

Answer

Flow Designer

Answer

Manual deletion

Answer

Business Rules

Question 4

You are auditing your instance and find that unauthorized users are able to read HR Profile records. After verifying that no ACLs are broken, what is the next most likely source of this data exposure?

Accepted Answer

Before Query Business Rules. Before Query Business Rules execute before a database query runs and can modify the query or return records directly. If such a rule is misconfigured — for example, it adds a condition that broadens access or returns records without proper filtering — it can expose HR Profile records to unauthorized users even when ACLs are intact. This is the next most likely source of data exposure after verifying ACLs.

Answer

UI Actions

Answer

Workflow Properties

Answer

Client Scripts

Question 5

What is the purpose of 'Task Templates' within HR Services?

Accepted Answer

Populate fields on child tasks automatically. Task templates allow you to automatically populate fields on child tasks created by an HR Case.

Answer

Define SLA duration

Answer

Route cases to groups

Answer

Manage portal visibility

Question 6

An HR Task requires a user to upload a file. What task type should be used?

Accepted Answer

Upload Document. The 'Upload Document' HR task type supports user file uploads.

Answer

General

Answer

e-Signature

Answer

Approval

Question 7

If you want to ensure all HR Cases from the 'Payroll' category go to the 'Payroll' group, what should you configure?

Accepted Answer

Assignment Rule. Assignment rules allow you to specify conditions based on categories.

Answer

HR Template

Answer

Record Producer

Answer

Service configuration

Question 8

What happens if an activity set is configured with 'Trigger' set to 'Immediate' but has no activities?

Accepted Answer

The activity set completes immediately. If an activity set is configured with 'Trigger' set to 'Immediate' but contains no activities, the activity set completes immediately. The system evaluates the activity set, finds no activities to execute, and marks the set as complete without any pending state or error. This is consistent with how workflow engines handle empty containers — they simply pass through.

Answer

The case errors out

Answer

The activity set remains in 'Pending'

Answer

The LE case is closed

Question 9

A new hire's Lifecycle Event is configured with an Activity Set that includes a 'Wait for completion' HR task assigned to the hiring manager. The manager has not yet completed the task, but the employee's start date has passed. The HR admin needs to ensure the next activity in the sequence does not begin until the manager completes the task. Which configuration on the Activity Set ensures this behavior?

Accepted Answer

Enable 'Wait for completion' on the HR task so that subsequent activities in the same Activity Set are held until the task is closed.. Within a Lifecycle Event's Activity Set, individual activities can be configured with 'Wait for completion' to enforce sequential execution. When enabled on an HR task, the next activity in the set will not begin until that task is closed. This is distinct from the set-level 'Wait for completion,' which controls whether the next activity set starts. The scenario requires holding the next activity until the manager completes the task, so the activity-level setting is the correct choice.

Answer

Configure the HR task's due date to be after the start date so the next activity cannot start early.

Answer

Set the next activity's condition to require that the HR task is closed before it can be activated.

Answer

Set the Activity Set to 'Wait for completion' so the next activity set in the order does not start until all activities in this set are closed.

Question 10

When configuring an HR Service that requires an approval, where is the most efficient place to define the approval workflow?

Accepted Answer

Flow Designer. Flow Designer is the most efficient place to define an approval workflow for an HR Service because it provides a declarative, reusable approval action that can be attached to the HR service's fulfillment flow. It integrates natively with the HR case lifecycle and avoids custom scripting.

Answer

Workflow Editor

Answer

Business Rules

Answer

HR Service field