CIS-HR Practice Test 4 — 10 Questions

Question 1

An HR administrator needs to grant a new HR agent access to view HR cases, but the agent should not be able to see the 'employee_salary' field on those cases. The HR case table already has a read ACL that grants access to the 'hr_agent' role. What is the minimum additional configuration required to hide the 'employee_salary' field from this agent?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Create a field-level read ACL on the 'employee_salary' field that requires a role other than 'hr_agent' (e.g., 'hr_admin') for read access.. Field-level ACLs are the correct way to restrict access to a specific field. By creating a read ACL on the employee_salary field that requires a role not held by the hr_agent, the field will be hidden from that agent. This is the minimum configuration because it directly addresses the field-level security without affecting other access.

Answer

Create a UI policy that makes the 'employee_salary' field read-only for users with the 'hr_agent' role.

Answer

Modify the existing table-level read ACL to exclude the 'employee_salary' field from the 'hr_agent' role.

Answer

Create a business rule that clears the 'employee_salary' field when the current user has the 'hr_agent' role.

Question 2

Which TWO features in Employee Center help users find relevant HR info?

Accepted Answer

Knowledge Bases. Knowledge Bases (A) are correct because Employee Center surfaces published knowledge articles through search, topic pages, and the Knowledge Center widget, letting employees self-serve HR policies, benefits, and how-to content. Catalog Items (D) are correct because HR requests and services are exposed as catalog items in Employee Center, so users can browse or search the catalog to find and submit the relevant HR request. HR Cases (B) are incorrect because they are the records agents work on to resolve employee inquiries, not a discovery feature for finding HR information. Assignment Rules (C) are incorrect because they are backend routing logic that determines who handles a case or task, not a user-facing way to locate HR content. HR Profile (E) is incorrect because it displays an individual employee's own HR data rather than helping users search for and discover relevant HR information.

Answer

HR Cases

Answer

Assignment Rules

Answer

HR Profile

Question 3

Which 'HR Security Profile' setting defines whether the profile is active?

Accepted Answer

The 'Active' boolean field. The 'Active' boolean field on the HR Security Profile record defines whether the profile is active. When this field is checked (true), the profile is active and its criteria are evaluated for access. When unchecked, the profile is inactive and ignored.

Answer

The 'Access' checkmark

Answer

The 'Profile Status' field

Answer

The 'Enable' button in the related link

Question 4

When configuring an HR Service, you want to trigger a specific subflow upon creation. Where is this configured?

Accepted Answer

HR Service configuration. The HR Service configuration record includes a 'Subflow' field where you specify the subflow to trigger upon HR case creation. This is the standard, declarative way to associate a subflow with an HR service without scripting. When an HR case is created from that service, the platform automatically launches the designated subflow.

Answer

Catalog Item Script

Answer

Assignment Rule

Answer

HR Case Template

Question 5

Which role is required to manage HR Services and HR Templates?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.admin role is the administrative role for HR Service Delivery Core, granting the ability to manage HR Services, HR Templates, and related configuration. It is the role required to configure and maintain the HR catalog and templates. Other roles like hr_case_reader/writer are transactional and do not include configuration rights.

Answer

itil

Answer

hr_case_reader

Answer

hr_case_writer

Question 6

What is the primary way to define which HR users can access the 'HR Service Portal'?

Accepted Answer

User Criteria. User Criteria is the primary way to define which HR users can access the HR Service Portal. User Criteria allows administrators to specify conditions based on user attributes (e.g., role, department, location) to determine who can access portal content, including pages, widgets, and knowledge articles. This is the standard mechanism for controlling portal access in ServiceNow.

Answer

Role-based redirect

Answer

ACLs

Answer

HR Criteria

Question 7

What happens when an HR Case is assigned to a group with no active agents?

Accepted Answer

It waits in the group queue. When an HR case is assigned to a group that has no active agents, the case simply remains in that group's queue unassigned to any individual, waiting for an active member to pick it up or for reassignment. ServiceNow does not automatically escalate, delete, or return the case based on group membership alone. The case stays in the group's open queue until acted upon.

Answer

It returns to the requester

Answer

The system auto-assigns it to an admin

Answer

It is deleted

Question 8

You are configuring a Lifecycle Event for 'Onboarding'. You need to ensure that a specific Activity Set triggers only when the new hire's 'Location' is 'New York' and the 'Department' is 'Engineering'. Which mechanism should you use to enforce this requirement?

Accepted Answer

Create a Trigger Condition on the Activity Set record using the Condition builder.. Trigger Conditions on an Activity Set record use the Condition builder to evaluate field values on the associated HR case (such as Location and Department) and only fire the Activity Set when the criteria are met. This is the native mechanism in HR Service Delivery for conditionally executing a set of activities within a Lifecycle Event. Because the requirement is to gate the Activity Set on two specific field values, the Trigger Condition is the correct control point.

Answer

Define an Audience record and associate it with the Activity Set.

Answer

Use an Activity Field Mapping to pass the location and department values.

Answer

Configure a Business Rule on the hr_le_case table.

Question 9

Which THREE factors influence HR Case assignment logic?

Accepted Answer

Conditions. In ServiceNow HR Case assignment, the assignment logic is driven by three key factors: Conditions (A), which define the criteria that must be met for a rule to fire (such as case type, department, or other field values); Assignment Group (C), which specifies the group to which the case is routed when the conditions are satisfied; and Skills (D), which can be used to further refine assignment to a specific agent within the group based on required competencies. Portal selection (B) affects the user interface and submission channel but does not influence how the case is assigned. User locale (E) may affect language or localization but is not a factor in the core assignment logic.

Answer

Portal selection

Answer

User locale

Question 10

When an employee views the Employee Center, where does the 'Quick Links' widget pull its data from?

Accepted Answer

The sn_ex_sp_quick_link table. The 'Quick Links' widget in the Employee Center pulls its data from the sn_ex_sp_quick_link table, which stores the quick link records configured for the portal. This table is part of the Employee Center (sn_ex_sp) scoped application and is specifically designed to hold the links displayed in that widget. Administrators manage quick links by creating records in this table.

Answer

The sys_user table

Answer

The hr_case table

Answer

The service_catalog table