CIS-HR Practice Test 20 — 15 Questions

Question 1

Which TWO features are part of the 'Employee Center' architecture?

Accepted Answer

Taxonomy. The Employee Center utilizes the 'Taxonomy' and 'Topic' structure for navigation.

Answer

Business Rule

Answer

Script Include

Answer

Assignment Rule

Question 2

When configuring an HR Service that requires an approval, where is the most efficient place to define the approval workflow?

Accepted Answer

Flow Designer. Flow Designer is the recommended tool to orchestrate approvals for HR services.

Answer

Workflow Editor

Answer

Business Rules

Answer

HR Service field

Question 3

Which module allows an HR administrator to view and manage all HR cases in the system?

Accepted Answer

HR Case Management. The HR Case Management module provides a dashboard and lists to manage all HR cases.

Answer

HR Profile

Answer

HR Administration

Answer

HR Workspace

Question 4

What is the relationship between a Lifecycle Event and an Activity Set?

Accepted Answer

One-to-many. A Lifecycle Event is a container that includes one or more Activity Sets.

Answer

Many-to-one

Answer

Many-to-many

Answer

One-to-one

Question 5

Which role is needed to view the 'Lifecycle Event' cases?

Accepted Answer

sn_hr_le.admin. The sn_hr_le.admin or hr_agent role is typically required to view and work on Lifecycle Event cases.

Answer

itil

Answer

sn_hr_core.basic

Answer

sn_hr_le.user

Question 6

A customer needs to restrict access to HR cases based on the HR department. Which component should you use to implement this security requirement?

Accepted Answer

HR Criteria. HR Criteria is the standard ServiceNow mechanism to control access to HR services, knowledge articles, and cases based on user profiles.

Answer

Business Rules

Answer

ACLs

Answer

Data Policies

Question 7

You want to ensure that only members of the 'HR Benefits' group can see certain HR cases. Which field on the HR Case form should you use?

Accepted Answer

Assignment group. The 'Assignment group' field restricts visibility if configured with proper ACLs and is the standard way to group-limit case access.

Answer

HR Service

Answer

HR Topic

Answer

Assigned to

Question 8

Who can modify HR Security Profiles?

Accepted Answer

Any user with the 'hr_admin' role. HR Admins or those with delegated developer roles specifically assigned to HR security configurations.

Answer

Only the System Administrator

Answer

End users

Answer

Any user with the 'itil' role

Question 9

When an HR Case is created, it inherits field values from the HR Template. What determines which template is applied?

Accepted Answer

HR Service. The template is typically applied based on the HR Service selected.

Answer

Assignment Rule

Answer

HR Profile

Answer

HR Topic

Question 10

Which component is used to link an HR Service to a specific HR Catalog Item?

Accepted Answer

HR Service. The HR Service definition includes a 'Record Producer' or 'Catalog Item' field, allowing users to initiate the service via the portal.

Answer

HR Topic

Answer

HR Template

Answer

HR Criteria

Question 11

You are troubleshooting an issue where a user cannot see an HR catalog item on the Employee Center. Which component is the most likely cause?

Accepted Answer

HR Criteria. HR Criteria is the filter mechanism for catalog items in the HR Service Delivery scope; if the criteria are not met, the item is hidden.

Answer

Assignment Rule

Answer

Business Rule

Answer

User Role

Question 12

Which mechanism ensures that an HR Case can only be updated by the assigned HR agent?

Accepted Answer

HR ACLs. HR ACLs are configured to restrict write access to the assigned agent or members of the assigned group.

Answer

Data Policies

Answer

Business Rules

Answer

UI Policy

Question 13

An HR agent needs to see the full employment history of an employee. Where is this data located?

Accepted Answer

HR Profile. The HR Profile ('sn_hr_core_profile') contains related lists that track employment history and other vital employee information.

Answer

HR Task

Answer

HR Case

Answer

User record

Question 14

Which THREE of the following are valid Activity types available when configuring Lifecycle Events?

Accepted Answer

Notification. Standard activity types include HR Task, Notification, and Approval.

Answer

Workflow Execution

Answer

Catalog Item Order

Question 15

Which role is required to manage HR Services and HR Templates?

Accepted Answer

sn_hr_core.admin. The 'sn_hr_core.admin' role is required to manage the configuration of HR services and templates.

Answer

itil

Answer

hr_case_reader

Answer

hr_case_writer