CIS-HR Practice Test 2 — 10 Questions

Question 1

Which role is required to configure Lifecycle Events in ServiceNow?

Accepted Answer

sn_hr_le.admin. The sn_hr_le.admin role is specifically required for Lifecycle Event administration.

Answer

admin

Answer

hr_admin

Answer

sn_hr_core.admin

Question 2

Where do you go to define the 'Lifecycle Event' itself (the parent object)?

Accepted Answer

Lifecycle Events > Lifecycle Events. The 'Lifecycle Events' module under HR Administration is the starting point for definitions.

Answer

Activity Builder

Answer

HR Case Template

Answer

Task Configuration

Question 3

An HR agent reports that an activity within an activity set is not triggering despite the trigger condition being met. What is the most likely cause?

Accepted Answer

The activity type is not defined. If an activity is missing the 'Activity Type', the engine cannot process the execution logic for that specific task.

Answer

The activity set is set to 'Active'

Answer

The parent Lifecycle Event case is in 'Draft' status

Answer

The trigger condition is too complex

Question 4

If a user is promoted, and a Lifecycle Event is triggered, how do you handle the change in 'Department' on the user record?

Accepted Answer

Use HR Service field mapping. You use the HR case field mapping or an business rule to ensure the employee profile reflects the new data as part of the process.

Answer

Manually edit the profile

Answer

Use Trigger condition

Answer

Update the activity set

Question 5

Which THREE of the following represent ways to trigger an Activity Set?

Accepted Answer

Date. Activity sets can be triggered by Dates, Conditions, or Manual intervention by an agent.

Answer

Time-based offset

Answer

Immediate

Question 6

Which component allows an HR agent to see information about an employee's benefits and payroll at a glance?

Accepted Answer

HR Profile. The 'HR Profile' form includes related lists and sections for benefits and payroll information.

Answer

HR Dashboard

Answer

Employee Center

Answer

HR Case

Question 7

Which component is responsible for orchestrating the overall lifecycle process?

Accepted Answer

Lifecycle Event Engine. The Lifecycle Event engine (LE Engine) orchestrates the movement and creation of tasks within an LE case.

Answer

Business Rule engine

Answer

Flow Designer

Answer

Workflow Editor

Question 8

An administrator needs to ensure that the 'Manager's Welcome Email' activity automatically populates the recipient's name from the HR Case. Which feature is used to map information from the HR Case directly into the activity?

Accepted Answer

Activity Field Mappings. Activity Field Mappings allow data to be passed from the HR Case or other associated records into the activity fields.

Answer

Activity Variable Sets

Answer

Activity Content Template

Answer

Lifecycle Event Flow Designer action

Question 9

Which module is used to view all active Lifecycle Event cases?

Accepted Answer

HR Case Management > All. The 'HR Case Management' module and its sub-modules allow access to all HR cases.

Answer

Activity Set Manager

Answer

Lifecycle Event Administration

Answer

HR Dashboard

Question 10

Which THREE of the following items are found on the Lifecycle Event case form?

Accepted Answer

Activity status indicators. The LE case form typically includes activity status indicators, the case lifecycle stage, and related activities or tasks.

Answer

User password field

Answer

System properties configuration