CIS-HR Practice Test 19 — 15 Questions

Question 1

Which entity is the parent of all HR cases in the ServiceNow HR Service Delivery model?

Accepted Answer

sn_hr_core_case. The 'sn_hr_core_case' table is the base class for all HR cases in the system.

Answer

sn_hr_core_profile

Answer

task

Answer

incident

Question 2

Which THREE elements are essential when configuring an HR Service for the Employee Center?

Accepted Answer

HR Topic. Services need a Topic, an HR Service record, and a Catalog item for user interaction.

Answer

Assignment Rule

Answer

HR Profile

Question 3

What is the effect of setting 'Show to Subject Person' on an activity?

Accepted Answer

Allows the subject to see it in the portal. It allows the employee (subject person) to see and interact with the task in their 'Employee Service Center'.

Answer

Allows the manager to see it

Answer

Hides the task from agents

Answer

Automatically completes the task

Question 4

If you have an Activity Set with 'Wait for completion' checked, what happens to the next activity set in the order if this set is not finished?

Accepted Answer

It remains pending. The engine halts the progression and will not evaluate or trigger the next activity set until the current one is complete.

Answer

It is skipped

Answer

It triggers immediately

Answer

It errors out

Question 5

Which THREE factors influence HR Service routing?

Accepted Answer

Assignment Rules. Routing is primarily driven by the HR Service definition, Topic Details, and Assignment Rules.

Answer

Portal theme

Answer

Knowledge Base search

Question 6

Which TWO methods can be used to monitor HR system performance?

Accepted Answer

Performance Analytics. System Logs and the 'Performance Analytics' module are standard tools for monitoring.

Answer

HR Criteria

Answer

Data Policies

Answer

UI Policies

Question 7

You are designing an HR integration where external payroll data must populate the HR Profile. Which table should this data be mapped to?

Accepted Answer

sn_hr_core_profile. The 'sn_hr_core_profile' table is the primary table that stores HR Profile information in the HR Service Delivery application.

Answer

sn_hr_core_company

Answer

sys_user

Answer

sn_hr_core_case

Question 8

Which table is used to store HR knowledge articles that are specific to HR policies?

Accepted Answer

kb_knowledge. The 'kb_knowledge' table is the standard table for all knowledge articles, including HR, filtered by knowledge bases.

Answer

sn_hr_core_policy

Answer

sn_hr_core_case

Answer

sn_hr_core_kb

Question 9

When configuring an Activity Set, which TWO settings affect the execution order?

Accepted Answer

Activity Definition Order. The 'Order' field on the Activity Set and the 'Execution Order' on the child Activity Definitions control the hierarchy of execution.

Answer

Task Template type

Answer

Case Priority

Answer

Audience Order

Question 10

Which TWO of the following are true regarding the Lifecycle Event engine?

Accepted Answer

Manages activity set activation. The LE engine manages activity set activation and processes task creation based on the defined lifecycle model.

Answer

Runs independently of the case

Answer

Configured via Flow Designer

Answer

Only works for onboarding

Question 11

You want to create a new Employee Journey that utilizes the Employee Service Center 'To-Do' list. Which component is required to link an Activity to a specific Journey?

Accepted Answer

Lifecycle Event Case Type. The Lifecycle Event Type serves as the container that links the business process to the activities and the journey experience.

Answer

HR Task Template

Answer

Journey Configuration Table

Answer

Activity Content Mapping

Question 12

Which THREE pieces of information are standard in an HR Profile?

Accepted Answer

Employment Start Date. HR Profiles typically include Employment Start Date, Job Title, and Department.

Answer

Server IP Address

Answer

Incident Priority

Question 13

When configuring 'HR Security Profiles', what is the purpose of the 'Apply to' field?

Accepted Answer

To specify whether the profile covers HR Cases, HR Tasks, or both. The 'Apply to' field determines if the security profile applies to Cases, Tasks, or both.

Answer

To define which HR Service the profile controls

Answer

To assign the profile to a specific user group

Answer

To restrict the profile to specific geographic locations

Question 14

What is the purpose of the 'Activity Type' in an activity definition?

Accepted Answer

To define the activity generation logic. It specifies the implementation class or logic used to generate the activity, such as task, approval, or signature.

Answer

To define the trigger

Answer

To determine the priority

Answer

To limit audience

Question 15

Can a Lifecycle Event trigger another Lifecycle Event?

Accepted Answer

No, not supported. While not a standard direct feature, it can be achieved through custom business rules or specialized flow triggers, but is generally not a recommended practice for the LE engine.

Answer

Yes, by calling the API

Answer

Yes, directly in the UI

Answer

Yes, via Activity Set