CIS-HR Practice Test 18 — 15 Questions

Question 1

Which TWO of the following actions can an HR Agent perform in the Agent Workspace?

Accepted Answer

Update case status. Agents use the workspace to view cases and manage tasks associated with them.

Answer

Delete other agents' cases

Answer

Configure global system settings

Answer

Modify system properties

Question 2

You need to add a custom field to the HR Profile that syncs with an external payroll system. Which table should be extended or modified?

Accepted Answer

sn_hr_core_profile. The HR Profile table (sn_hr_core_profile) is the central location for user-specific HR data.

Answer

sys_user

Answer

sn_hr_core_config

Answer

sn_hr_core_case

Question 3

What is the primary function of the 'HR Criteria' module?

Accepted Answer

Create reusable filters for HR services. HR Criteria allows you to build reusable conditions to filter populations for services, knowledge, and more.

Answer

Set up HR groups

Answer

Configure case SLAs

Answer

Define case states

Question 4

Which THREE entities should be secured using ACLs in HRSD?

Accepted Answer

HR Profile table. Cases, Profiles, and HR Services are critical data/config items that require security.

Answer

Portal Header

Answer

System Logs

Question 5

Which TWO of the following are valid ways to configure the Employee Center branding?

Accepted Answer

CSS in the Style sheet. The Branding Editor and Theme configuration are the two standard ways to apply corporate branding.

Answer

Change the system time zone

Answer

Modify the user database

Answer

Update the email notification

Question 6

What component is used to define the audience for an HR Service, such as 'All Employees in New York'?

Accepted Answer

HR Criteria. HR Criteria is the standard tool for defining specific audiences based on user attributes.

Answer

Assignment Rules

Answer

Groups

Answer

User Criteria

Question 7

To enable cross-departmental reporting, what is the best practice for HR Case data?

Accepted Answer

Database Views. Using Database Views allows you to join HR Case data with other tables (like CMDB or Incident) for reporting without moving data.

Answer

Transform Maps

Answer

Business Rules

Answer

Scheduled Jobs

Question 8

You are tasked with creating a secure 'HR Portal' that hides the 'Employee Center'. What is the correct way to handle this architecture?

Accepted Answer

Portal User Criteria. Configuring the Portal record and its associated 'User Criteria' determines who can see/access the portal.

Answer

Service Portal Properties

Answer

ACL on Portal

Answer

UI Policy

Question 9

You are integrating an HR system with a background check provider. What is the best way to represent this in the HRSD architecture?

Accepted Answer

Integration Hub. Using an 'Integration Hub' spoke is the modern and architecturally preferred method for external systems.

Answer

LDAP Import

Answer

Business Rule

Answer

Scripted REST API

Question 10

Which TWO roles are commonly assigned to HR agents?

Accepted Answer

sn_hr_core.basic. HR agents typically require 'sn_hr_core.case_writer' and 'sn_hr_core.basic' roles.

Answer

survey_admin

Answer

itil

Answer

admin

Question 11

A new HR group requires 'Read' access to all HR cases. Where do you configure this?

Accepted Answer

Access Control List (ACL). Adding the group to the appropriate ACL on the HR Case table is the correct method.

Answer

HR Assignment Rules

Answer

Group Roles

Answer

Business Rule

Question 12

Which TWO roles are typically required for an HR Agent to perform their job?

Accepted Answer

sn_hr_core.reader. The 'sn_hr_core.case_writer' and 'sn_hr_core.reader' roles are foundational for agents.

Answer

itil

Answer

sn_hr_core.admin

Answer

admin

Question 13

Which module contains the 'HR Security' configuration settings?

Accepted Answer

HR Administration -> HR Security. HR Administration is the primary location for HR configuration, including security profiles.

Answer

System Security -> HR

Answer

Self-Service -> HR Security

Answer

System Definition -> HR

Question 14

Which ServiceNow feature identifies sensitive HR data fields for protection?

Accepted Answer

Data Classification. Data Classification or the 'PII/Sensitive Data' flags on the dictionary are used for identification.

Answer

HR Security Profiles

Answer

Delegated Developer

Answer

HR Criteria

Question 15

If a field has 'Encryption' applied, how does the system handle searching for that data?

Accepted Answer

Searching is not supported for encrypted fields. Encrypted data cannot be easily searched using standard queries because the database contains ciphertext.

Answer

It searches the cleartext automatically

Answer

It creates an index for the encrypted field

Answer

It asks the user to decrypt the data first