CIS-HR Practice Test 17 — 15 Questions

Question 1

How do you add a new field to an HR Case Record Producer?

Accepted Answer

Add a variable to the Record Producer. Variables are added via the Record Producer configuration screen.

Answer

Update the HR Service

Answer

Use a client script

Answer

Modify the table schema

Question 2

What is the role of the 'HR Service' definition in data security?

Accepted Answer

It links to 'HR Criteria' for visibility control. The HR Service definition links to HR Criteria, which determine which employees can see and request the service. This linkage controls visibility and access to HR services based on user attributes. Thus, the HR Service definition plays a role in data security by governing who can view the service and related cases.

Answer

It defines the encryption level

Answer

It manages the user's role assignment

Answer

It contains the ACL scripts for the case

Question 3

An HR admin is configuring a Lifecycle Event for offboarding. The event includes an Activity Set with multiple activities. The admin wants to ensure that if the employee's last day changes, the due dates of all activities in the set are automatically adjusted. Which configuration should the admin use?

Accepted Answer

Set the activity due dates relative to the 'Employee last day' field with appropriate offsets.. Configuring activity due dates relative to the employee's last day with offsets allows the system to automatically recalculate due dates when the last day changes. This is a core feature of Lifecycle Events, ensuring that offboarding tasks remain aligned with the employee's timeline. It avoids manual updates and custom scripts, providing a maintainable and accurate solution.

Answer

Use a Flow Designer flow triggered on employee record update to modify the activity due dates.

Answer

Create a scheduled job that updates the due dates of all activities when the employee's last day changes.

Answer

Manually update the due dates of each activity when the last day changes.

Question 4

An HR administrator needs to ensure that only members of the 'Payroll' group can view a specific sensitive HR case. Which feature should be used to restrict access based on group membership?

Accepted Answer

Access Control Lists (ACLs). Access Control Lists (ACLs) are the platform's record-level security mechanism and can be configured with conditions based on group membership, making them the correct feature to restrict viewing of a specific sensitive HR case to the 'Payroll' group. ACLs are evaluated on every record access, including UI, API, and background scripts, ensuring consistent enforcement. By adding a condition that checks membership in the Payroll group, the administrator enforces the requirement at the security layer.

Answer

Business Rules

Answer

HR Service assignment rules

Answer

HR Criteria

Question 5

A user needs access to HR case data, but only for cases belonging to their specific department. Which security model should be used to restrict this data access dynamically?

Accepted Answer

Contextual Security. Contextual Security in ServiceNow HR Service Delivery dynamically restricts access to HR case data based on the user's context — such as their department, location, or role — by evaluating HR Criteria against case attributes. This is exactly the model needed to let a user see only cases belonging to their specific department. It applies security dynamically at query time rather than through static role assignments.

Answer

Global System Settings

Answer

User Preferences

Answer

Role Inheritance

Question 6

Which role is required to manage HR Services and HR Criteria?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.admin role is specifically designed to manage HR Services and HR Criteria within the HR Service Delivery application. It grants the necessary permissions to configure HR catalog items, criteria, and related HR workflows. While admin has broad system access, the question asks for the role required, and sn_hr_core.admin is the least-privilege role intended for this purpose.

Answer

itil

Answer

admin

Answer

sn_hr_core.basic

Question 7

You are setting up HR Skills. Which TWO of the following statements are true regarding Skills in ServiceNow HRSD?

Accepted Answer

Assignment rules can use skills to route HR cases.. Option C is correct because in ServiceNow HRSD, assignment rules (such as those on HR cases) can evaluate skill requirements and match them to agents who possess the needed skills, enabling skill-based routing. Option D is correct because skills in ServiceNow can be associated with both individual users and groups, allowing a group to collectively hold a skill for routing and matching purposes. Option A is incorrect because skills are optional attributes for HR Services, not a mandatory configuration for every service. Option B is incorrect because skills are not restricted to ITIL users; any user, including HR agents, can be assigned skills. Option E is incorrect because skills are supplementary routing and matching attributes and do not replace the role-based access control provided by roles.

Answer

Skills are mandatory for all HR Services.

Answer

Skills can only be assigned to ITIL users.

Answer

Skills replace the need for roles.

Question 8

You need to map a value from a custom field on the HR Case to a field on a generated task. Where do you define this?

Accepted Answer

Activity Field Mappings. Activity Field Mappings provide the interface to link source case fields to destination activity fields.

Answer

Business Rule

Answer

Activity Set Properties

Answer

HR Case Table

Question 9

If a field has 'Encryption' applied, how does the system handle searching for that data?

Accepted Answer

Searching is not supported for encrypted fields. When a field is encrypted in ServiceNow, the system stores the data in encrypted form and does not support searching on that field because the search would require decrypting all values, which is not feasible. Therefore, searching is not supported for encrypted fields. This is a deliberate limitation to maintain security.

Answer

It searches the cleartext automatically

Answer

It creates an index for the encrypted field

Answer

It asks the user to decrypt the data first

Question 10

Which table holds the 'HR Profile' data?

Accepted Answer

sn_hr_core_profile. The sn_hr_core_profile table is the central storage for employee HR data.

Answer

sn_hr_core_case

Answer

cmn_location

Answer

sys_user

Question 11

In the context of the Employee Center, what determines whether a user can see a specific HR catalog item?

Accepted Answer

HR Criteria. HR Criteria in ServiceNow define the conditions (such as department, location, or employment type) that determine which employees can see specific HR catalog items. They are the primary mechanism for targeting HR content to the right audience. The Employee Center uses these criteria to filter catalog items dynamically based on the logged-in user's attributes.

Answer

User's Active Directory group

Answer

The System Administrator role

Answer

The HR Service configuration

Question 12

What is the purpose of the 'Activity Set' field on the Activity Definition?

Accepted Answer

To link the activity to a set. The Activity Set field on an Activity Definition links that activity to a parent Activity Set, which is the container that groups related activities together for a Lifecycle Event or Journey. This linkage is what allows the platform to know which set an activity belongs to so it can be rendered and executed in the correct context. It is a reference field pointing to the Activity Set record, not a configuration for audience, ownership, or sequencing.

Answer

To define the audience

Answer

To identify the owner

Answer

To set the order of execution

Question 13

What is the function of 'HR Criteria' in relation to HR Catalog items?

Accepted Answer

Define audience eligibility. HR Criteria defines who is eligible to see or request a specific HR Catalog Item.

Answer

Manage portal themes

Answer

Audit HR records

Answer

Define case routing

Question 14

What is the function of the 'HR Case' table?

Accepted Answer

Tracking HR requests and interactions. It serves as the central record for tracking and managing HR requests.

Answer

Managing IT tickets

Answer

Managing knowledge articles

Answer

Storing employee payroll data

Question 15

A global HR team wants to streamline the onboarding process by automatically creating HR tasks for new hires. They have configured an HR Service for onboarding and associated a Record Producer. However, when a new hire is created in the system, no HR case is generated. Which configuration should the administrator verify to ensure that HR cases are automatically created for new hires?

Accepted Answer

Ensure that a Business Rule or Flow is configured to create an HR case when a new user with an HR Profile is created, using the HR Service for onboarding.. To automatically create HR cases for new hires, a Business Rule or Flow must be set up to trigger when a new user or HR Profile is created. This automation uses the HR Service to generate the case, ensuring that onboarding tasks are initiated without manual intervention. HR Criteria alone do not trigger case creation; they determine eligibility for services.

Answer

Verify that the HR Service has the 'Auto-create Case' option enabled and that the HR Profile is linked to the HR Service.

Answer

Check the HR Criteria associated with the HR Service to ensure it includes the condition for new hires, and that the criteria is active.

Answer

Confirm that the Record Producer is published and that the 'Create Case' checkbox is selected on the HR Service record.