CIS-HR Practice Test 16 — 15 Questions

Question 1

What is the difference between 'Immediate' and 'Manual' trigger types for activity sets?

Accepted Answer

Immediate fires on creation, manual requires action. Immediate triggers fire as soon as the LE case is created, while Manual requires a user action to initiate.

Answer

Immediate is for agents, manual is for employees

Answer

One uses business rules, one uses flows

Answer

Manual is for automated sets

Question 2

Which TWO of the following are true about the 'Lifecycle Event' table?

Accepted Answer

Is the base for all LE cases. The LE case table extends the HR Case table and is the primary container for LE processes.

Answer

Is a child of the User table

Answer

Extends the Task table directly

Answer

Does not support workflows

Question 3

Which entity acts as the 'parent' for all HR Case types?

Accepted Answer

sn_hr_core_case. The 'sn_hr_core_case' table is the root table from which all specific HR cases (e.g., Payroll, Benefits) extend.

Answer

task

Answer

incident

Answer

sn_hr_core_profile

Question 4

Which TWO items can be controlled by HR Criteria?

Accepted Answer

Knowledge articles. HR Criteria controls visibility for knowledge articles and catalog items.

Answer

HR Tasks

Answer

HR Templates

Answer

HR Profiles

Question 5

Which THREE are types of HR tasks?

Accepted Answer

e-Signature. e-Signature, Approval, and Upload Document are standard HR task types.

Answer

Assignment

Answer

Case creation

Question 6

What happens when an HR Case is moved to 'Closed Complete'?

Accepted Answer

The state is set to Closed Complete and the process completes.. The standard process triggers closure activities and closes the case, but it does not automatically delete variables or related records unless configured.

Answer

The user's HR Profile is deactivated.

Answer

The case is moved to the archive table.

Answer

All related knowledge articles are deleted.

Question 7

Which THREE of the following are components of an HR Security Profile?

Accepted Answer

Name. Profiles consist of the name, the scope/application, and the actual security rules/assignments.

Answer

Workflow

Answer

UI Policy

Question 8

When a case is created via the Employee Center, what determines the 'Short Description' prefix?

Accepted Answer

HR Service Definition. The 'HR Service' definition includes the 'Short Description' template.

Answer

Business Rule

Answer

Case Template

Answer

Record Producer

Question 9

What is the function of 'HR Criteria' in relation to HR Catalog items?

Accepted Answer

Define audience eligibility. HR Criteria defines who is eligible to see or request a specific HR Catalog Item.

Answer

Manage portal themes

Answer

Audit HR records

Answer

Define case routing

Question 10

What is the purpose of 'Task Templates' within HR Services?

Accepted Answer

Populate fields on child tasks automatically. Task templates allow you to automatically populate fields on child tasks created by an HR Case.

Answer

Define SLA duration

Answer

Route cases to groups

Answer

Manage portal visibility

Question 11

Which TWO of the following are components of the HR Service Delivery architecture used for defining HR services?

Accepted Answer

HR Service. HR Services and HR Templates are the two foundational pieces used to define and configure HR case processes.

Answer

HR Profile

Answer

HR Criteria

Answer

HR Role

Question 12

You are configuring a Record Producer for a new HR Service. Where should you map the variable 'employee_department' to ensure it populates the 'Department' field on the HR Case record?

Accepted Answer

Record Producer Map to field. Map to field is the direct configuration option within the Record Producer variable settings.

Answer

Flow Designer

Answer

Business Rule

Answer

Assignment Rule

Question 13

An HR administrator wants to automate the closure of 'Completed' cases after 5 days. What is the most efficient configuration approach?

Accepted Answer

Flow Designer. A scheduled job or a Flow Designer flow is the standard way to handle time-based case automation.

Answer

Business Rule

Answer

Workflow Editor

Answer

UI Action

Question 14

Which ServiceNow table stores the core HR profile information that links to the sys_user table?

Accepted Answer

sn_hr_core_profile. The sn_hr_core_profile table is the specific HR extension for employee information in the HR Service Delivery application.

Answer

sn_hr_core_group

Answer

sn_hr_core_case

Answer

sys_user

Question 15

Where can an HR agent see all cases assigned to their group?

Accepted Answer

HR Case module. The 'HR Case Management' dashboard or the 'My Groups Work' list are standard ways to view group-assigned tasks.

Answer

Service Catalog

Answer

Employee Center

Answer

System Logs