CIS-HR Practice Test 15 — 15 Questions

Question 1

How can you make a variable on a Record Producer mandatory for the user?

Accepted Answer

Variable configuration. Check the 'Mandatory' checkbox on the variable record.

Answer

Client Script

Answer

Assignment rule

Answer

Catalog UI Policy

Question 2

Which THREE components are required for the HR Knowledge base to function properly?

Accepted Answer

Categories. Knowledge Base, Categories, and Articles are necessary for the structure to work.

Answer

Assignment Rules

Answer

HR Service records

Question 3

Which THREE of the following are required to create a new HR Service?

Accepted Answer

HR Service Type (Fulfillment, etc.). HR Services require a name, a reference to a topic category, and an associated HR Service definition.

Answer

An external API key

Answer

A custom database table

Question 4

What is the purpose of the 'HR Profile' record in the HR Service Delivery data model?

Accepted Answer

Store employee-specific data distinct from the User table. The HR Profile stores confidential and structured data for employees, distinct from the base User record.

Answer

Track IT assets

Answer

Manage case routing

Answer

Manage portal access

Question 5

Which of the following is NOT an HR service category?

Accepted Answer

Incident Management. HR Services are defined by Topics and Topic Details; 'Incident Management' is an ITSM category.

Answer

Employee Relations

Answer

Payroll

Answer

Benefits

Question 6

An organization requires that specific sensitive HR data on the HR Profile is hidden from the HR Case worker unless they have a specific role. Which feature provides this field-level security?

Accepted Answer

HR Scoped Roles. HR Scoped Roles and HR ACLs work together to protect sensitive HR Profile data fields.

Answer

UI Policies

Answer

Client Scripts

Answer

Data Policies

Question 7

A user is assigned the 'hr_case_writer' role. What is the primary function of this role?

Accepted Answer

Create and update HR cases. The 'hr_case_writer' role allows a user to create and update HR cases, which is standard for HR agents.

Answer

Manage HR profiles

Answer

View HR configuration

Answer

Approve HR requests

Question 8

Which application module is used to view all active HR Services?

Accepted Answer

Manage HR Services. The 'HR Services' module under HR Administration lists all services.

Answer

Service Catalog

Answer

HR Tasks

Answer

HR Case Dashboard

Question 9

Which tab on an HR Case record typically contains information about the affected employee?

Accepted Answer

Subject Person. The 'Subject Person' field on the HR Case form links the case to the employee's HR Profile.

Answer

Requester

Answer

Assignment Group

Answer

Work Notes

Question 10

Which TWO areas are used for 'Employee Center' administration?

Accepted Answer

Taxonomy. The 'Taxonomy' and 'Portal' modules are key for Employee Center management.

Answer

Assignment Rules

Answer

HR Case table

Answer

Script Include

Question 11

Which field on an HR Service record determines which Service Portal it appears on?

Accepted Answer

Service Portal field. The 'Service Portal' or catalog association determines visibility.

Answer

HR Criteria

Answer

Assignment group

Answer

Topic Category

Question 12

What is the effect of changing a Topic Detail on an existing HR Service?

Accepted Answer

Updates classification for reporting. It updates the service classification, which may affect existing cases or reporting.

Answer

No effect

Answer

Deletes the service

Answer

Automatically closes cases

Question 13

Which THREE of the following are settings found in an HR Lifecycle Event?

Accepted Answer

Trigger Condition. Lifecycle Events include activities, activity sets, and trigger conditions.

Answer

Portal domain

Answer

Knowledge article template

Question 14

You need to map a value from a custom field on the HR Case to a field on a generated task. Where do you define this?

Accepted Answer

Activity Field Mappings. Activity Field Mappings provide the interface to link source case fields to destination activity fields.

Answer

Business Rule

Answer

Activity Set Properties

Answer

HR Case Table

Question 15

What happens if you have conflicting Field Mappings for the same target field?

Accepted Answer

The last mapping applied wins. The system processes mappings in a non-deterministic way unless order is specified, generally leading to the last evaluated value overwriting previous ones.

Answer

Both values are concatenated

Answer

The first mapping applied wins

Answer

The system throws an error