CIS-HR Practice Test 14 — 15 Questions

Question 1

Where do you define the 'Quick Links' for the Employee Center?

Accepted Answer

Quick Links module. Quick Links are managed in the 'Quick Links' module of the Employee Center application.

Answer

Portal Settings

Answer

Widget settings

Answer

System properties

Question 2

An HR team reports that when a case is created via a specific Record Producer, the HR Service field is blank. What is the most likely cause?

Accepted Answer

The HR Service field on the Record Producer is empty.. Record Producers require the 'HR Service' field to be correctly configured on the record producer form to trigger the correct process.

Answer

The catalog item is not published.

Answer

The user lacks the 'sn_hr_core.admin' role.

Answer

The HR Criteria is missing.

Question 3

Which module allows you to view all HR Cases assigned to you?

Accepted Answer

My HR Cases. The 'My HR Cases' module filters cases where the assigned to is the current user.

Answer

Unassigned Cases

Answer

All Cases

Answer

My Groups Cases

Question 4

Which THREE items are typically stored in the 'sn_hr_core' scope?

Accepted Answer

HR Tasks. HR cases, HR tasks, and HR services are all part of the core HR scope.

Answer

Incident table

Answer

Problem table

Question 5

Which TWO settings in the Employee Center control the header branding?

Accepted Answer

Branding Editor. Branding Editor and Portal Theme are key to controlling header appearance.

Answer

System Properties

Answer

User Criteria

Answer

HR Service definition

Question 6

How do you provide a custom help text for a Record Producer variable?

Accepted Answer

Help text field. The 'Help text' field on the variable record is designed for this.

Answer

UI Policy

Answer

Catalog Client Script

Answer

Service configuration

Question 7

Which THREE items can be used in Employee Center to provide information to employees?

Accepted Answer

HR Services. Knowledge articles, HR Services, and Quick Links are standard components of the Employee Center.

Answer

System Logs

Answer

Server Scripts

Question 8

Where can users find their submitted cases in the Employee Center?

Accepted Answer

My Cases widget. The 'My Cases' widget provides a view of current and closed cases.

Answer

Knowledge Base

Answer

Profile page

Answer

System settings

Question 9

To ensure HR Case data is properly isolated from IT Service Management records, which table should the HR Case table extend?

Accepted Answer

sn_hr_core_case. The HR Core Case table (sn_hr_core_case) extends the Task table, but the architecture relies on table-level security and scope isolation.

Answer

sn_hr_core_profile

Answer

incident

Answer

task

Question 10

Which THREE elements are part of the HR Service configuration?

Accepted Answer

Topic Detail. HR Services are defined by their Topic Category, Topic Detail, and the associated Record Producer.

Answer

User Group

Answer

HR Criteria

Question 11

Which THREE criteria are used to determine HR Criteria visibility?

Accepted Answer

Location. Company, Department, and Location are primary fields used in HR Criteria.

Answer

Assignment group

Answer

Incident status

Question 12

To ensure an HR Case is automatically assigned to the 'Payroll' group, which tool should be used?

Accepted Answer

HR Assignment Rules. HR Assignment Rules are the primary mechanism for routing HR cases based on conditions.

Answer

Catalog Client Script

Answer

Service Portal configuration

Answer

Group membership settings

Question 13

Which THREE items can be linked to an HR Service?

Accepted Answer

Record Producer. HR Services are designed to link to Record Producers, Knowledge Articles, and Document Templates.

Answer

CMDB Item

Answer

Workflow

Question 14

Which TWO items are required to set up an 'HR Catalog Item'?

Accepted Answer

HR Criteria. A Catalog Item must be linked to an HR Service and an HR Criteria audience.

Answer

Role

Answer

Scheduled Job

Answer

Business Rule

Question 15

Which table stores HR Case data?

Accepted Answer

sn_hr_core_case. The sn_hr_core_case table is the parent table for all HR cases.

Answer

hr_service

Answer

task

Answer

incident