CIS-HR Practice Test 13 — 15 Questions

Question 1

How do you ensure that HR Services are translated for a global audience?

Accepted Answer

Localization/Internationalization framework. ServiceNow supports multi-language through the Localization framework.

Answer

Separate services for each language

Answer

Assignment rule per language

Answer

Manual translation of each field

Question 2

You are setting up HR Skills. Which TWO of the following statements are true regarding Skills in ServiceNow HRSD?

Accepted Answer

Assignment rules can use skills to route HR cases.. Skills are managed in the cmn_skill table and can be mapped to users or groups for assignment routing.

Answer

Skills are mandatory for all HR Services.

Answer

Skills can only be assigned to ITIL users.

Answer

Skills replace the need for roles.

Question 3

What is the purpose of the 'Topic Category' in HR Service configuration?

Accepted Answer

To classify services for reporting and navigation. Topic categories provide high-level organizational grouping for HR services.

Answer

To assign the ticket

Answer

To create a record producer

Answer

To define user access

Question 4

Where is the 'Employee Center' configured to display specific HR knowledge articles?

Accepted Answer

Employee Center > Taxonomy. The 'Employee Center' uses 'Topic' and 'Category' mappings to display relevant content.

Answer

HR Service > Knowledge Base

Answer

Service Portal > Widgets

Answer

HR Administration > Knowledge

Question 5

Which module allows you to see all HR Cases assigned to you?

Accepted Answer

HR Case Management > My Cases. The 'My Cases' or 'HR Case Management' dashboard provides a view of assigned work.

Answer

HR Administration > My Cases

Answer

Employee Center > My Tasks

Answer

HR Case > All

Question 6

When designing an HR Service, which field must be populated to ensure the case is routed to the correct department?

Accepted Answer

Assignment Group. The 'Assignment Group' in the HR Service definition determines the routing logic.

Answer

Catalog Item

Answer

Service Category

Answer

Topic

Question 7

Which THREE things are required for 'HR Service' configuration?

Accepted Answer

Topic Detail. HR Services require a Topic, Topic Detail, and an Assignment Group for effective operation.

Answer

Knowledge Category

Answer

Report Dashboard

Question 8

A customer wants to change the branding color of their Employee Center. Where is this configured?

Accepted Answer

Branding Editor. Branding for the portal is managed via the Branding Editor or Theme configuration.

Answer

CSS Stylesheet record

Answer

Portal Settings

Answer

HR Property table

Question 9

Which TWO roles are commonly required for an HR Agent to function fully in the HR Workspace?

Accepted Answer

sn_hr_core.admin. The sn_hr_core.case_writer and sn_hr_sp.hrsp_admin (or agent) are core roles.

Answer

admin

Answer

itil

Answer

sn_hr_core.basic

Question 10

What is the Employee Center?

Accepted Answer

A unified portal for employee services. It is the unified portal for all employee interactions with departments like HR, IT, and Finance.

Answer

A database table

Answer

An HR reporting tool

Answer

The back-end admin tool

Question 11

Which ServiceNow table stores HR Skills?

Accepted Answer

cmn_skill. Skills are managed in the cmn_skill table, which is shared across the platform.

Answer

sn_hr_core_profile

Answer

sys_user_group

Answer

sn_hr_core_skill

Question 12

An HR Administrator needs to ensure that only HR users can see specific HR cases. Which feature should be used to restrict access based on HR criteria?

Accepted Answer

HR Criteria. HR Criteria is the standard mechanism to define audience and access restrictions for HR services and cases.

Answer

Assignment Rules

Answer

User Criteria

Answer

ACLs only

Question 13

Which component is used to link a Catalog Item to an HR Service?

Accepted Answer

Record Producer. The Record Producer is the interface that links catalog entries to HR services.

Answer

Service configuration

Answer

Assignment Rule

Answer

HR Criteria

Question 14

If you want to ensure all HR Cases from the 'Payroll' category go to the 'Payroll' group, what should you configure?

Accepted Answer

Assignment Rule. Assignment rules allow you to specify conditions based on categories.

Answer

HR Template

Answer

Record Producer

Answer

Service configuration

Question 15

Which role is required to manage HR criteria records?

Accepted Answer

sn_hr_core.admin. The 'sn_hr_core.admin' role is required to manage HR criteria.

Answer

itil

Answer

admin

Answer

sn_hr_core.basic