CIS-HR Practice Test 10 — 10 Questions

Question 1

A customer wants to map HR cases to specific HR services based on the 'Category' field on the Employee Center. What is the correct path to configure this?

Accepted Answer

HR Administration > HR Services. HR Services are mapped to Topics, and Topics are mapped to Categories within the Employee Center configuration.

Answer

HR Administration > Case Options

Answer

Employee Center > Category Mappings

Answer

Service Portal > Pages

Question 2

An HR Administrator needs to ensure that only members of the 'HR Tier 1' group can view cases assigned to them, while excluding other HR staff. Which configuration should they implement?

Accepted Answer

Apply HR Criteria to the HR Case table. HR criteria are used to restrict access to HR cases, knowledge articles, and catalog items based on user roles, groups, or attributes.

Answer

Modify ACLs on the sn_hr_core_case table

Answer

Update the User Criteria for the HR group

Answer

Configure Data Policies on the case form

Question 3

When configuring an HR Service, you want to trigger a specific subflow upon creation. Where is this configured?

Accepted Answer

HR Service configuration. HR Services are mapped to flows or subflows via the 'Record Producer' or 'HR Service' configuration record.

Answer

Catalog Item Script

Answer

Assignment Rule

Answer

HR Case Template

Question 4

Which THREE components contribute to the HR Case 'Task' structure?

Accepted Answer

Task Templates. HR cases can have child tasks, templates, and task activities.

Answer

Knowledge Base

Answer

Portal Widget

Question 5

You need to ensure that 'Payroll' employees cannot see 'Employee Relations' cases. What is the standard ServiceNow best practice for this?

Accepted Answer

Configure HR Security Profiles to restrict access based on Assignment Group. Using HR Security Profiles mapped to specific HR Service configurations or Assignment Groups is the standard way to enforce separation of duties.

Answer

Use Query Business Rules to append 'sys_class_name' filters

Answer

Create a separate HR table for each department

Answer

Disable the 'Read' ACL for Payroll users

Question 6

When configuring a Record Producer for an HR Service, where should the HR Administrator map the 'Short Description' variable to ensure it populates the case correctly?

Accepted Answer

In the Record Producer 'Variables' related list, configure the variable's 'Map to field' attribute. The 'Map to field' feature in the Record Producer variable settings allows direct mapping to the case table fields.

Answer

By creating a template for the Record Producer

Answer

Using a Client Script on the Record Producer

Answer

In the HR Service lifecycle event mapping

Question 7

An HR administrator is configuring HR Criteria to restrict access to a specific Knowledge Base article. When applying this criteria, the system checks the HR Profile of the logged-in user. Which security component is responsible for enforcing this record-level visibility in the HR Service Delivery module?

Accepted Answer

Contextual Security. HR Criteria leverages the sn_hr_core_criteria table to evaluate conditions against the HR Profile (sn_hr_core_profile) and enforce ACLs or visibility settings.

Answer

Platform ACLs

Answer

Data Policies

Answer

Business Rules

Question 8

Which THREE of the following are security controls that can be applied to HR attachments?

Accepted Answer

Encryption at rest. Attachment security can be managed via ACLs, Scoped policies, and Data encryption.

Answer

Role assignment only

Answer

Catalog Item restriction

Question 9

Where do HR agents go to see a list of all assigned HR tasks?

Accepted Answer

HR Case Management > My Tasks. The 'My Tasks' list in the HR Case workspace is the primary view for agents.

Answer

Employee Center > My Requests

Answer

HR Administration > Tasks

Answer

Service Desk > My Work

Question 10

When setting up 'HR Criteria', can you use both roles and conditions?

Accepted Answer

Yes, they are evaluated using an 'AND' logic. Yes, HR Criteria supports multiple conditions, including roles, groups, and locations.

Answer

No, only user conditions are supported

Answer

Yes, but only for Admin roles

Answer

No, you must choose one or the other