CIS-HR Practice Test 10 — 10 Questions

Question 1

An HR administrator is setting up a new HR Service called 'Tuition Reimbursement'. Employees should be able to submit requests for this service from the Employee Center. Which component must be linked to the HR Service to enable employees to create a case for it?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

A Record Producer. To allow employees to create HR cases for a specific service, a Record Producer must be linked to the HR Service. The Record Producer defines the catalog item that employees interact with, including the variables and the target HR Case table. It is the entry point for case submission from the Employee Center. Other components like knowledge articles or SLAs serve different purposes.

Answer

An HR Service Category

Answer

A Knowledge Base article

Answer

A Service Level Agreement (SLA)

Question 2

Which THREE pieces of information are displayed to an employee in the 'My Tasks' widget when part of an active Journey?

Accepted Answer

Task Subject. The 'My Tasks' widget in an active Journey is designed to show the employee the actionable details of each task assigned to them, so Task Subject (A) is correct because it is the title/description that tells the employee what the task is about. Assigned To (C) is correct because the widget identifies the assignee (the employee or person responsible) so the user knows who owns the task. Due Date (E) is correct because the widget surfaces the task's deadline so the employee knows when it must be completed. Database Table Name (B) is not displayed because it is a backend schema detail irrelevant to the employee, and System Log ID (D) is not displayed because it is an internal diagnostic identifier used for troubleshooting, not task execution.

Answer

Database Table Name

Answer

System Log ID

Question 3

Which ServiceNow table stores HR Skills?

Accepted Answer

cmn_skill. Skills are managed in the cmn_skill table, which is shared across the platform.

Answer

sn_hr_core_profile

Answer

sys_user_group

Answer

sn_hr_core_skill

Question 4

Which TWO of the following actions can an HR Agent perform in the Agent Workspace?

Accepted Answer

Update case status. In the Agent Workspace, an HR Agent works within the HR case management application, where their core responsibilities include handling assigned HR cases, so option D (View and edit HR cases) is correct because agents must be able to open, read, and update the HR cases they are working on to resolve employee inquiries. Option C (Update case status) is also correct because moving a case through its lifecycle states (such as Open, Work in Progress, Awaiting Info, or Closed Complete) is a standard agent action needed to reflect progress and resolution. Options A, B, and E are incorrect because deleting other agents' cases, configuring global system settings, and modifying system properties are administrative or elevated-privilege tasks reserved for users with admin roles, not typical HR Agent capabilities in the Agent Workspace.

Answer

Delete other agents' cases

Answer

Configure global system settings

Answer

Modify system properties

Question 5

When setting up 'HR Criteria', can you use both roles and conditions?

Accepted Answer

Yes, they are evaluated using an 'AND' logic. HR Criteria in ServiceNow HR Service Delivery can combine roles and conditions, and they are evaluated using AND logic — both the role requirement and the condition must be true for the criteria to match. This allows precise targeting of HR catalog items, cases, or knowledge articles to specific populations.

Answer

No, only user conditions are supported

Answer

Yes, but only for Admin roles

Answer

No, you must choose one or the other

Question 6

You are designing a data model where HR Profiles must be automatically created when a new user is added to the system. Where should this logic be configured?

Accepted Answer

HR Profile Business Rule. A Business Rule on the HR Profile table (or on the sys_user table that creates the HR Profile) is the correct place to configure logic that automatically creates an HR Profile when a new user is added. Business Rules execute server-side on database operations like insert, making them ideal for this kind of automated record creation. The rule can trigger on user insert and insert a corresponding HR Profile record.

Answer

Life Cycle Event trigger

Answer

HR Service Activity

Answer

Employee Center Topic Mapping

Question 7

Which object acts as the 'Container' for individual HR tasks?

Accepted Answer

Activity Set. An Activity Set is the container record that groups individual HR Tasks (and other activities like approvals, notifications, and email activities) that must be completed as part of a Lifecycle Event. When a Lifecycle Event is triggered, ServiceNow creates one or more Activity Sets, and each Activity Set holds the ordered list of HR Tasks that the HR agent or employee must complete. The HR Task itself is the individual unit of work; the Activity Set is the parent that orchestrates them.

Answer

HR Task Template

Answer

Lifecycle Event Definition

Answer

HR Case

Question 8

If you have an Activity Set with 'Wait for completion' checked, what happens to the next activity set in the order if this set is not finished?

Accepted Answer

It remains pending. When an Activity Set has 'Wait for completion' checked, the next Activity Set in the sequence will not start until the current set is fully completed. Therefore, if the current set is not finished, the next set remains pending and does not proceed.

Answer

It is skipped

Answer

It triggers immediately

Answer

It errors out

Question 9

Which THREE things are required for 'HR Service' configuration?

Accepted Answer

Topic Detail. HR Services require a Topic, Topic Detail, and an Assignment Group for effective operation.

Answer

Knowledge Category

Answer

Report Dashboard

Question 10

What is the main advantage of using Lifecycle Events?

Accepted Answer

Standardizes cross-departmental workflows. The main advantage of using Lifecycle Events (LE) in ServiceNow HR is that it standardizes cross-departmental workflows. LE allows HR to orchestrate complex, multi-step processes that span multiple departments (e.g., IT, Facilities, Payroll, Legal) by defining a single lifecycle event with activity sets and activities for each department. This standardization ensures consistency, reduces manual coordination, and provides a unified view of the entire process.

Answer

Only for onboarding

Answer

Simplifies single-task requests

Answer

Replaces all standard HR cases