PL-900 Practice Test 49 — 15 Questions

Question 1

A copilot built in Microsoft Copilot Studio must create a record in a Microsoft Dataverse table after a user confirms a request in chat. The team wants the copilot to perform this action during the conversation without leaving the chat. What should you configure?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Add a Power Automate flow as an action in the topic and call it from a node.. To perform a back-end write during a chat, the copilot must invoke an action. Cloud flows called from topic nodes are the standard integration pattern, letting the copilot create the Dataverse record after confirmation and then respond to the user. Knowledge sources, channels, and publishing settings do not provide transactional write capability.

Answer

Enable the copilot's voice channel and use speech recognition.

Answer

Publish the copilot to a custom website and embed it there.

Answer

Add the Dataverse table as a knowledge source to the copilot.

Question 2

A hospital wants to build a chatbot that answers patients' frequently asked questions about visiting hours, parking, and insurance, and then hands off to a live agent when the bot cannot answer. The hospital wants to minimize development effort and integrate with its existing website. Which Power Platform service should the hospital use?

Accepted Answer

Power Virtual Agents. Power Virtual Agents is purpose-built for creating conversational bots without extensive coding. It can answer common patient questions through authored topics and can escalate to a human agent when needed. Because it can be published to a website and integrates with handoff mechanisms, it directly addresses the hospital's requirements for FAQ handling and live agent transfer with minimal development effort.

Answer

Power Apps

Answer

Power Automate

Answer

Power BI

Question 3

A financial services company uses Microsoft Copilot Studio to build an internal copilot that answers questions about loan policies. The copilot must ensure that only employees in the loan department can access sensitive policy details. The company uses Microsoft Entra ID for authentication. What should the maker configure to enforce this access restriction?

Accepted Answer

Enable authentication for the copilot and configure the security group restriction in the copilot's security settings.. Enabling authentication in Microsoft Copilot Studio and configuring a security group restriction ties access to Microsoft Entra ID group membership. Only users in the specified loan department security group can interact with the copilot and access sensitive policy details. This provides a secure, manageable, and authoritative access control mechanism that aligns with the company's existing identity infrastructure.

Answer

Publish the copilot only to the Microsoft Teams channel and rely on Teams membership for access control.

Answer

Add a question node at the start of each topic that asks the user to type their department name.

Answer

Use a condition node that checks the user's display name against a list of loan department employees.

Question 4

An organization wants to ensure that when a Power Apps canvas app is shared with a user, the user can run the app but cannot edit it or share it with others. The app is in a production environment. What should the administrator or maker do?

Accepted Answer

Share the app with the user and assign the 'Can use' permission only.. Canvas app sharing permissions are managed directly when sharing the app. The 'Can use' permission allows users to run the app but not edit or reshare it. 'Can edit' grants modification rights. Security roles and solution packaging do not control app-level sharing permissions, so they are not the correct mechanisms for this requirement.

Answer

Publish the app as a managed solution and assign the user the 'System Customizer' role.

Answer

Add the user to a security role that has only read access to the app's data source.

Answer

Share the app with the user and assign the 'Can edit' permission, then remove the user's Environment Maker role.

Question 5

A company wants to build a custom copilot that answers questions about its internal travel policy. The policy content already lives in a public-facing website that the company maintains. The copilot must ground its answers in that website's content and require no manual data uploads. What should you configure in Microsoft Copilot Studio?

Accepted Answer

Add the website URL as a knowledge source for the copilot.. Grounding a copilot in existing content is done by adding knowledge sources, and a public website URL is a supported source in Copilot Studio. The copilot can then retrieve relevant passages from the site when users ask travel-policy questions. Publishing channels, sending email, or enabling sign-in do not provide the content needed for accurate answers.

Answer

Publish the copilot to Microsoft Teams and enable the Teams channel.

Answer

Enable the copilot's authentication setting so users sign in with Microsoft Entra ID.

Answer

Create a Power Automate cloud flow that emails the policy PDF to users on request.

Question 6

A Power Platform administrator needs to provide a team of makers with a shared environment that includes a pre-installed Microsoft Dataverse database and sample apps. The environment should be available to all team members without requiring them to create their own. What should the administrator do?

Accepted Answer

Create a new environment in the Power Platform admin center, select 'Yes' for 'Create a database for this environment?', and then assign the 'Environment Maker' security role to the team members.. A shared environment with a Dataverse database is created explicitly in the Power Platform admin center by selecting the option to create a database. Assigning the Environment Maker role to team members grants them the necessary permissions to build resources in that environment. Personal environments and the default environment are not suitable for controlled team collaboration with a dedicated database.

Answer

Instruct each team member to create their own personal environment and then share their apps with the team.

Answer

Use the default environment and enable the 'Sample apps' feature in the Power Platform admin center.

Answer

Create a Microsoft 365 group and enable Power Apps for the group, which automatically provisions a Dataverse database.

Question 7

A customer support manager wants to deploy a chatbot on the company website to answer common questions about products and services. The chatbot should be able to understand natural language and escalate to a human agent if needed. Which Power Platform component should they use?

Accepted Answer

Power Virtual Agents. Power Virtual Agents is the Microsoft Power Platform service designed for building conversational chatbots without code. It uses natural language understanding to interpret user questions and can be integrated with Power Automate to escalate to human agents or perform backend actions. This makes it the ideal choice for deploying a customer support chatbot on a website.

Answer

Power Apps

Answer

Power BI

Answer

Power Automate

Question 8

You are a business analyst at a logistics company. The operations team uses a Microsoft Excel workbook stored in OneDrive for Business to track daily shipment statuses. They want an email notification sent automatically whenever a shipment's status is updated to 'Delayed' in that workbook. You need to build a Power Automate cloud flow that triggers only on that specific change. Which trigger should you use?

Accepted Answer

When a row is added, modified or deleted – Excel Online (Business). The Excel Online (Business) connector includes a trigger that watches a table inside a workbook for row additions, modifications, or deletions. Because the operations team edits an existing row's status, this trigger detects the change and surfaces the updated row values. That allows the flow to check whether the new status equals 'Delayed' and then send the email. File-level triggers cannot inspect row content, and SharePoint triggers apply to a different data store.

Answer

When a file is modified (properties only) – OneDrive for Business

Answer

When an item is created – SharePoint

Answer

When a file is created (properties only) – OneDrive for Business

Question 9

A maker is creating a copilot in Microsoft Copilot Studio for a facilities team. The copilot must greet users, ask which building they are in, and then route the conversation to a topic that handles maintenance requests. The maker wants to build this conversational flow with minimal effort. Which two actions should the maker perform? (Choose two.)

Accepted Answer

Configure a trigger phrase for the maintenance request topic so the copilot can route to it.. To build a conversational flow that asks for the building and routes to maintenance, the maker should use a question node to collect the building and configure trigger phrases on the maintenance topic. These are core no-code authoring features in Microsoft Copilot Studio. Custom connectors, canvas apps, and fallback escalation add complexity or bypass the intended self-service flow.

Answer

Write a custom connector that calls an external API to determine the user's building.

Answer

Create a Power Apps canvas app that embeds the copilot and passes the building as a parameter.

Answer

Use a fallback topic that automatically escalates every conversation to a human agent.

Question 10

A company uses a model-driven app built on Microsoft Dataverse to manage customer cases. The support team wants to ensure that when a case is escalated, the system automatically sends an email notification to the assigned manager and updates the case priority. The team does not want to write any code. What should they use to implement this automation?

Accepted Answer

Power Automate cloud flow triggered on update of the Case table. Power Automate cloud flows provide a no-code way to automate processes across Dataverse and other services. A flow triggered when a Case record is updated can evaluate the escalation status, send an email to the manager, and update the case priority. This meets the requirement without writing code and leverages native Dataverse integration.

Answer

Business rule in Dataverse that sends an email

Answer

Power Apps formula in the model-driven app's OnSave event

Answer

Classic workflow in Dynamics 365 that runs on demand

Question 11

A field technician needs a mobile app that reads the device camera to capture equipment photos and writes each photo together with a work order number to a Microsoft Dataverse table. The technician wants to build it quickly with drag-and-drop controls and no server-side code. Which Power Apps app type fits best?

Accepted Answer

Canvas app. Canvas apps are the Power Apps option designed for pixel-level control and rapid drag-and-drop authoring. A maker can add a Camera control, capture an image, and use formulas to create a Dataverse record containing the image and the work order number. This requires no server-side code and is well suited to a mobile technician workflow.

Answer

Power BI dashboard embedded in the app

Answer

Power Apps portal

Answer

Model-driven app

Question 12

A marketing department receives hundreds of leads each day from a web form. A staff member manually copies each lead into a Microsoft Excel workbook and emails a confirmation to the lead. The department wants to eliminate the manual steps and ensure every lead is recorded and acknowledged within minutes. Which Microsoft Power Platform service should they use?

Accepted Answer

Power Automate. Power Automate is the workflow automation service in Power Platform. It can use a trigger such as a new Microsoft Forms response or an HTTP request, then perform actions like adding a row to Excel and sending an Outlook email. This eliminates manual copying and ensures timely acknowledgements. The other services are for app building, analytics, or chatbots and do not provide unattended cross-service automation.

Answer

Power BI

Answer

Power Apps

Answer

Power Virtual Agents

Question 13

A Power Automate cloud flow is used to process invoices. It uses an 'Apply to each' action to iterate over line items from a SharePoint list. The flow is taking a long time to complete. Which action should you use to run multiple iterations in parallel and reduce the total run time?

Accepted Answer

Enable concurrency control on the 'Apply to each' action. Concurrency control on the 'Apply to each' action allows multiple iterations to execute at the same time. When line items are independent and the downstream actions can handle parallel calls, enabling concurrency with an appropriate degree of parallelism significantly shortens the flow's overall run time compared to sequential processing.

Answer

Change the trigger to a Recurrence trigger

Answer

Add a 'Delay' action inside the loop

Answer

Use a 'Scope' action around the loop

Question 14

A company wants to create a model-driven app to manage customer cases. The app must include a custom table for cases, a form to enter case details, a view to list open cases, and a dashboard to show case metrics. The company has a Microsoft Dataverse environment. What is the minimum set of components the maker needs to create in the Power Apps maker portal?

Accepted Answer

A Dataverse table, a model-driven app, and the required forms, views, and dashboard.. Building a model-driven app requires a Dataverse table to store the case data, and then the app itself with forms for data entry, views for listing records, and a dashboard for metrics. All these components are created within the Power Apps maker portal using the app designer and solution explorer. The other options either use the wrong app type or assume automation that does not exist.

Answer

A canvas app with a SharePoint list as the data source.

Answer

A Power Apps portal with a Dataverse table and custom web pages.

Answer

A Power Automate flow that creates the table, form, view, and dashboard automatically.

Question 15

A Power Automate cloud flow is being built to process expense reports. It will use a manual trigger that accepts a file and a text value, call an approval action, and then post the result to Microsoft Teams. Which two features are available for controlling this flow's behavior? (Choose two.)

Accepted Answer

Use the 'Start and wait for an approval' action to pause the flow until a response is received.. A Condition action enables branching logic based on data values, and the 'Start and wait for an approval' action pauses the run until a human responds. Both are standard Power Automate cloud flow capabilities that work with a manual trigger, giving the flow decision-making and human-in-the-loop control without changing the trigger type.

Answer

Set the flow to run in the context of the approver's user account to avoid permission issues.

Answer

Configure the flow to run only during business hours by editing the trigger's advanced options.

Answer

Enable the flow to be called from a Power Apps app by using the manual trigger with an HTTP request.