PL-900 Practice Test 44 — 15 Questions

Question 1

You are designing a copilot in Microsoft Copilot Studio for a retail company. The copilot must greet users with a personalized message that includes the current date and the user's name, and this greeting must appear automatically when a conversation starts. Which feature should you use to accomplish this?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Use a system topic that triggers on conversation start and includes a message node with variables.. The system topic that triggers on conversation start is specifically designed to handle initial interactions. By adding a message node with variables, you can personalize the greeting with the user's name and current date. This is a no-code, built-in capability of Copilot Studio, making it the correct and efficient solution.

Answer

Use a Power Automate flow that sends a proactive message to the user when the conversation starts.

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Create a custom entity that captures the user's name and date, and set it as a required input in the greeting topic.

Answer

Configure the copilot's authentication settings to retrieve the user's name from Azure Active Directory and insert it into the greeting.

Question 2

A support team lead at a retail company wants to build a copilot in Microsoft Copilot Studio that greets customers and answers common questions about store hours and return policies before any human agent is involved. The lead has no software development background. Which capability of Microsoft Copilot Studio should the lead use to structure the conversation and branch based on customer responses?

Accepted Answer

The Topics authoring canvas with trigger phrases and question nodes. The Topics authoring canvas is the no-code surface in Microsoft Copilot Studio for designing conversational flows. Trigger phrases launch a topic, and question nodes collect and branch on user input, enabling a non-developer to build the greeting and store-policy Q&A experience. The other choices describe data, automation, or app UI tools that do not author copilot dialogue.

Answer

The Power Apps canvas app screen navigator

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The Dataverse table designer with relationship columns

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The Power Automate cloud flow designer with trigger conditions

Question 3

A facilities team built a copilot in Microsoft Copilot Studio that answers questions about building access policies. The knowledge is stored in a public Microsoft SharePoint site. Users report the copilot returns generic answers instead of citing the policy documents. The maker confirmed the SharePoint URL is added as a knowledge source. What should the maker verify first?

Accepted Answer

That the SharePoint site is published and the copilot's knowledge source is enabled and indexed.. When a copilot returns generic answers despite a configured SharePoint knowledge source, the most likely cause is that the source is disabled or has not finished indexing. Generative answers require an enabled, indexed source to retrieve and cite content. Confirming enablement and index status is the correct first diagnostic action before altering channels, themes, or authentication.

Answer

That the copilot's authentication mode is set to no authentication.

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That the copilot is published to the correct Microsoft Teams channel.

Answer

That the SharePoint site uses a custom theme with the correct branding.

Question 4

A logistics company is using Microsoft Copilot Studio to build a copilot that helps dispatchers track shipments. The company wants to use generative answers to respond to natural language questions about shipping policies. Which TWO actions must the company take to enable generative answers for this copilot? (Choose two.)

Accepted Answer

Enable the generative answers option in the copilot's settings or in a specific topic.. To use generative answers in Copilot Studio, you must add at least one knowledge source containing the information the copilot will draw from, and you must enable generative answers in the copilot's settings or within a topic. These two actions are essential. Other actions like creating custom entities, adding a Power Automate flow, or publishing to a channel are not required to enable the feature.

Answer

Create a custom entity for shipping terms and map it to the knowledge source.

Answer

Publish the copilot to Microsoft Teams to activate generative answers.

Answer

Configure a Power Automate flow to retrieve answers from an external database.

Question 5

A marketing team wants to create a mobile app that allows field representatives to quickly log customer visits, capture photos, and view recent interactions. The team has limited coding experience and wants to use a drag-and-drop interface. Which Power Platform component should they use?

Accepted Answer

Power Apps. Power Apps is the low-code development platform in the Microsoft Power Platform, enabling users to create custom apps with a drag-and-drop interface. It supports mobile scenarios, camera controls, and integration with various data sources, making it ideal for field representatives to log visits and capture photos. The other components are not designed for building custom data entry apps.

Answer

Power BI

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Power Automate

Answer

Power Virtual Agents

Question 6

A mid-sized logistics company wants to replace its manual, paper-based expense approval process with a digital workflow. The IT team wants to minimize custom development and leverage built-in connectors to services like Outlook, SharePoint, and Dynamics 365. Which Power Platform component should they use to automate the approval process?

Accepted Answer

Power Automate. Power Automate is the service within the Microsoft Power Platform specifically built for automating workflows across applications and services. It provides hundreds of connectors, including Outlook, SharePoint, and Dynamics 365, enabling the logistics company to digitize the expense approval process without writing code. The other components serve different purposes: Power Apps for app development, Power BI for analytics, and Power Virtual Agents for chatbots.

Answer

Power BI

Answer

Power Apps

Answer

Power Virtual Agents

Question 7

A team lead wants to give a colleague permission to edit the structure of a canvas app, including adding screens and modifying formulas, but not to publish it to end users. Which sharing role should be assigned in Power Apps?

Accepted Answer

Co-owner. App sharing in Power Apps offers Co-owner and User roles. Co-owner lets a colleague edit the app's structure and formulas, while User only allows running the app. Environment Maker and System Administrator are environment or Dataverse roles that do not target per-app editing permissions. Co-owner is the least-privilege choice that still permits structural edits.

Answer

System Administrator

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Environment Maker

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User

Question 8

You are building a canvas app for a field service team. Technicians need to capture customer signatures on a tablet and store the image with the work order record in Dataverse. Which control should you use?

Accepted Answer

Pen input control. Capturing a handwritten signature on a tablet requires a control that records pen strokes and exposes them as an image. The Pen input control provides exactly this capability, and its Image property can be bound to an image column in Dataverse so the signature travels with the work order record. Typed text, photographs, and file uploads do not produce an on-screen signature.

Answer

Add picture control

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Camera control

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Text input control

Question 9

A retail company's Copilot Studio copilot must look up a customer's loyalty points from a proprietary REST API and return the balance in chat. The API requires an API key. Which approach should the maker use to integrate this external system with the copilot?

Accepted Answer

Create a Power Automate cloud flow that calls the REST API and invoke the flow from a copilot topic action node.. To call a proprietary REST API that requires an API key, the maker should build a Power Automate cloud flow that performs the call and returns the result, then invoke it from a copilot topic action node. This pattern keeps credentials in the flow's secure connections, supports parameterized lookups, and returns structured values into the conversation, which knowledge sources and message nodes cannot do.

Answer

Paste the API key into a message node in the topic so the copilot can call the API directly.

Answer

Add the API endpoint URL as a public website knowledge source.

Answer

Configure the copilot's authentication to Microsoft Entra ID and rely on single sign-on to the API.

Question 10

You are a business analyst at a logistics company. The company uses a SharePoint Online list named 'Shipments' to track packages. You need to create a Power Automate cloud flow that automatically sends an email to the customer whenever a new shipment is added to the list. The email must include the shipment's tracking number and the customer's email address. Which trigger and action should you use?

Accepted Answer

Use the 'When an item is created' trigger for SharePoint, then add a 'Send an email (V2)' action from Outlook.. The 'When an item is created' trigger for SharePoint is designed to start a flow when a new list item is added, which matches the need to detect new shipments. The 'Send an email (V2)' action from Outlook can use dynamic content from the trigger, such as the tracking number and customer email, to compose the message. This ensures timely and accurate notification without manual intervention.

Answer

Use the 'Recurrence' trigger, then add a 'Get items' action for SharePoint and a 'Send an email (V2)' action.

Answer

Use the 'When a file is created' trigger for SharePoint, then add a 'Post message' action for Microsoft Teams.

Answer

Use the 'When an item is modified' trigger for SharePoint, then add a 'Send an email (V2)' action from Outlook.

Question 11

A financial services company has a copilot built with Microsoft Copilot Studio that must trigger a Power Automate cloud flow when a customer requests a loan quote. The flow returns a quote amount that the copilot then displays to the customer. The company wants to minimize development effort and keep the solution within the Power Platform. What should the company do?

Accepted Answer

Add a Call an action node in the copilot topic and select the existing Power Automate flow.. Copilot Studio provides a native Call an action node that can invoke Power Automate cloud flows directly. This allows the copilot to send inputs, receive outputs such as a quote amount, and continue the conversation without custom code. Using this built-in integration is the simplest and most aligned approach for the financial services company, avoiding unnecessary connectors or components.

Answer

Configure an HTTP request node in the copilot topic that posts to the flow's trigger URL.

Answer

Use a Power Apps component to invoke the flow and embed it in the copilot conversation.

Answer

Create a custom connector that calls the Power Automate flow and register it in the copilot.

Question 12

A supply chain analyst uses a Power Apps canvas app to scan barcodes in a warehouse where network connectivity is intermittent. The app must store scanned records locally and upload them later when connectivity returns. Which Power Apps capability should the analyst use?

Accepted Answer

SaveData and LoadData functions. Canvas apps support offline use through device-local storage. The SaveData function serializes a collection to the local device, and LoadData reads it back. A warehouse app can collect scans into a collection, persist with SaveData, and later LoadData and write to the data source when the network is available. This directly satisfies the intermittent-connectivity requirement.

Answer

A Power Automate instant cloud flow triggered by the app

Answer

Delegation with a SharePoint list

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Concurrent function with a Dataverse table

Question 13

A business analyst wants to create a Power Apps canvas app that connects to a Microsoft Excel workbook stored in OneDrive for Business. The analyst needs to display data from a table in the workbook and allow users to update records directly from the app. Which statement is true about using Excel as a data source in a canvas app?

Accepted Answer

Canvas apps can connect to Excel tables stored in OneDrive for Business and allow updates to the data.. The Excel connector in Power Apps allows canvas apps to connect to Excel tables stored in OneDrive for Business or SharePoint. It supports both reading and writing data, enabling users to view and update records directly from the app. The workbook must contain a formatted table, and the user must have access to the file. This makes Excel a convenient data source for simple business apps.

Answer

Excel can only be used as a read-only data source in canvas apps; updates are not supported.

Answer

Excel data must be imported into Microsoft Dataverse before it can be used in a canvas app.

Answer

To use Excel as a data source, the workbook must be stored in a SharePoint document library, not OneDrive.

Question 14

A financial analyst builds a Power Automate cloud flow that runs when a new invoice file is added to a SharePoint document library. The flow must extract the invoice total and vendor name, then write those values into a Dataverse table. The analyst wants to minimize manual configuration and avoid writing parsing expressions. Which action should the analyst use?

Accepted Answer

Extract information from documents (AI Builder). Document understanding in Power Automate is delivered through AI Builder actions rather than generic file or data actions. 'Extract information from documents' applies a trained model to the invoice and returns named fields that can be mapped straight into Dataverse columns, eliminating hand-written parsing logic and meeting the analyst's low-effort requirement.

Answer

Compose

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Get file content using path

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Parse JSON

Question 15

A sales team uses a Power Automate cloud flow to process orders. The flow must run every weekday at 9:00 AM to check for new orders in a Microsoft Dataverse table and assign them to a sales representative. Which trigger should you use?

Accepted Answer

Recurrence. The Recurrence trigger is designed for scheduled flows, enabling execution at defined intervals like every weekday at 9:00 AM. It can then use Dataverse actions to retrieve new orders and assign them. This approach ensures the flow runs at the desired time without relying on record creation events, which could occur at any time.

Answer

When a record is created

Answer

When a file is created (properties only)

Answer

When a record is updated