PL-900 Practice Test 33 — 15 Questions

Question 1

A company uses a model-driven app to manage customer service cases. The team wants to automatically assign cases to the appropriate queue based on the case category. What feature should they use?

Accepted Answer

Routing rule set. Routing rule sets in Dynamics 365 model-driven apps automatically route cases to queues or users based on conditions like case category. They are specifically designed for this purpose, allowing you to define rules that evaluate case fields and assign to the appropriate queue.

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Workflow

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SLA KPIs

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Business process flow

Question 2

Which TWO are best practices for designing Power Automate flows in a production environment? (Select TWO.)

Accepted Answer

Use 'Configure Run After' to implement error handling.. Option B is correct because 'Configure Run After' lets you define the run-after conditions on an action so that subsequent steps execute even when a prior action fails, times out, or is skipped, which is the standard way to build robust try/catch-style error handling in Power Automate. Option E is correct because enabling Secure Inputs and Secure Outputs on actions that process sensitive data (such as credentials, tokens, or personal information) prevents those values from appearing in the run history and flow logs, protecting them from unintended exposure. Option A is not a best practice because disabling logging removes the run history and diagnostic data needed to monitor, troubleshoot, and audit production flows, and logging is not the primary performance bottleneck. Option C is not a best practice because nesting 'Apply to each' loops multiplies iterations and can cause severe performance degradation or throttling; large datasets should instead be handled with pagination, filtering, batching, or the 'Select' and 'Filter array' operations. Option D is not a best practice because hardcoding connection references reduces portability and maintainability across environments; connections should be parameterized or managed through environment variables and solution-aware connection references.

Answer

Disable flow logging to improve performance.

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Nest Apply to each actions to handle large datasets.

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Hardcode connection references for simplicity.

Question 3

A financial analyst creates a Power BI report to compare quarterly revenue across years. The data has a 'Date' column and a 'Revenue' column. The analyst wants to display year-over-year growth for each quarter. Which visual and configuration would best achieve this?

Accepted Answer

Matrix visual with years as columns, quarters as rows, and a measure for YoY growth. A Matrix visual allows you to place years as columns and quarters as rows, then define a DAX measure for year-over-year (YoY) growth (e.g., (Current Year Revenue - Previous Year Revenue) / Previous Year Revenue). This directly compares each quarter’s revenue across years in a structured, tabular format, which is the most effective way to display YoY growth for each quarter.

Answer

Line chart with date hierarchy and revenue, adding year-over-year trend line

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Stacked bar chart with quarters on axis and revenue as values, using year as legend

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Scatter plot with revenue on both axes and date as detail

Question 4

A Power Pages site needs to display a dynamic banner that changes based on the user's language preference. The banner text is stored in multiple languages. Which Power Pages feature should be used to manage the multilingual content?

Accepted Answer

Content snippets. Content snippets in Power Pages store reusable text or HTML fragments that can be referenced across pages and are the standard mechanism for multilingual content, since each snippet can have language-specific values. A dynamic banner whose text varies by the user's language preference is exactly the use case content snippets are designed for.

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Web templates

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Basic forms

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Page templates

Question 5

You are a Power Platform administrator at Contoso Ltd. The company uses a Power Automate flow that monitors a SharePoint list for new items. When a new item is added, the flow retrieves data from an external CRM system via an HTTP request, then updates a second SharePoint list. Recently, the flow has been failing with a '400 Bad Request' error from the HTTP action. The CRM API endpoint and authentication are correct. The flow works for some items but fails for others. You need to identify the root cause and fix the flow. What should you do?

Accepted Answer

Add a 'Compose' action to sanitize the input data before the HTTP request. The '400 Bad Request' from the HTTP action occurs intermittently, meaning the API endpoint and authentication are correct but the payload sent for certain items is malformed — often due to special characters, null values, or incorrect data types from the SharePoint list. Adding a Compose action to sanitize or transform the input data before the HTTP request ensures the JSON payload is valid for all items, resolving the intermittent failures.

Answer

Change the HTTP action to use a different API endpoint

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Add a 'Condition' to check if the item already exists

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Increase the retry count for the HTTP action

Question 6

A Power Pages site uses Entity Lists to display data from a Dataverse table. The requirement is that users should be able to click a row and navigate to a detail page for that record. What must be configured to enable this navigation?

Accepted Answer

Details page setting in the Entity List. In Power Pages, an Entity List can be configured with a 'Details Page' setting that specifies the target web page to navigate to when a user clicks a row. This setting, combined with the appropriate page permissions and web roles, enables the row-click navigation to a detail view.

Answer

Page permissions

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List forms

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Web roles

Question 7

A company wants to allow customers to view their order history on a Power Pages site. Customers must log in to see their own orders only. Which feature should be used to enforce data security?

Accepted Answer

Configure entity permissions for the Orders table and assign to a web role.. Entity permissions in Power Pages allow you to define granular access rights (Create, Read, Update, Delete) for specific Dataverse tables. By configuring entity permissions for the Orders table and assigning them to a web role that is associated with the authenticated user, you ensure that customers can only see their own orders based on the relationship between the Contact record and the Orders table. This is the correct approach because it enforces row-level security tied to the authenticated user's identity.

Answer

Enable column-level security on the Orders table.

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Use a custom authentication provider to filter data.

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Set page permissions to require authentication.

Question 8

A company wants to extend their existing copilot built with Copilot Studio to trigger a workflow when an employee requests time off. The workflow must create a record in a Dataverse table and send an approval email. What should the copilot developer use?

Accepted Answer

Add a Power Automate flow as a plugin. Copilot Studio allows extending a copilot's capabilities by adding a Power Automate flow as a plugin. This enables the copilot to trigger a workflow that creates a record in a Dataverse table and sends an approval email, directly fulfilling the requirement without needing to embed an app or use AI Builder.

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Embed a Power Apps canvas app

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Use AI Builder to create a model

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Configure the Dataverse connector directly

Question 9

A sales team wants to quickly create a mobile app to track customer visits without writing code. Which Microsoft Power Platform component should they use?

Accepted Answer

Power Apps. Power Apps is the correct choice because it enables users to build custom mobile apps with a low-code or no-code approach, specifically designed for creating data-driven applications like a customer visit tracker. The sales team can connect to data sources (e.g., Dataverse, SharePoint, or Excel) and design a mobile-friendly interface without writing any code, making it ideal for quickly tracking customer visits.

Answer

Power Automate

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Power Virtual Agents

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Power BI

Question 10

A company uses Microsoft Power Platform to manage customer support tickets. The support team wants to automatically categorize incoming emails as 'Complaint', 'Request', or 'Other' before creating a ticket. Which component should be used?

Accepted Answer

AI Builder. AI Builder provides prebuilt models for text classification, enabling automatic categorization of incoming emails into categories like 'Complaint', 'Request', or 'Other' without manual coding. This component integrates directly with Power Automate to process emails and create tickets based on the classification result.

Answer

Power Automate with a trigger

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Power Apps with a dropdown

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Power BI with a report

Question 11

An organization uses Power Automate flows that connect to Microsoft Dataverse and SharePoint. The administrator needs to ensure that only specific connectors can be used together. What should they configure?

Accepted Answer

Configure a Data Loss Prevention (DLP) policy. Data Loss Prevention (DLP) policies in the Power Platform allow administrators to classify connectors into Business, Non-Business, and Blocked groups, and to define which connectors can be used together within a single flow or app. This directly enforces the requirement that only specific connectors can be combined, preventing data from flowing between incompatible services such as Dataverse and a personal social media connector.

Answer

Enable solution component isolation

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Create an environment security group

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Turn on auditing for the environment

Question 12

A retail chain uses Power BI to analyze sales data from multiple stores. They want to enable store managers to see only their store's data. What feature should they use?

Accepted Answer

Power BI row-level security (RLS). Row-level security (RLS) in Power BI restricts data access at the row level based on user roles and filters. By defining roles that filter sales data by store ID and assigning store managers to their respective roles, each manager will only see their own store's data when viewing reports. This is the native Power BI feature designed for this exact scenario.

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Power Pages permissions

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Power Apps custom connector

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Power Automate to filter data

Question 13

You need to create a flow that sends an email notification when a new file is added to a OneDrive for Business folder. Which trigger should you use?

Accepted Answer

When a file is created (OneDrive for Business). The requirement specifies a OneDrive for Business folder, and the 'When a file is created (OneDrive for Business)' trigger is the only one that directly monitors a OneDrive for Business location for new file additions. This trigger uses the OneDrive for Business connector, which is designed to work with the Microsoft Graph API for OneDrive for Business, and it fires specifically when a new file is created, not modified.

Answer

When a file is created (SharePoint)

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When a file is modified (OneDrive for Business)

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When a file is created (OneDrive)

Question 14

Your organization uses Microsoft Copilot Studio to create a chatbot that answers HR questions. What is the primary business value of this approach?

Accepted Answer

It automates routine inquiries, allowing HR to focus on strategic tasks.. The primary business value of using Microsoft Copilot Studio to create an HR chatbot is that it automates routine inquiries (e.g., leave balances, policy lookups), freeing HR staff to focus on strategic tasks like talent management and employee engagement. This aligns with the core Power Platform value of empowering users to build low-code solutions that improve operational efficiency without requiring custom app development or replacing human expertise.

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It creates custom apps for HR processes.

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It reduces the need for a human resources department.

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It provides data analytics on HR metrics.

Question 15

You need to design a solution that sends a notification to a manager when an employee submits a time-off request in a SharePoint list. Which Power Platform component should you use?

Accepted Answer

Power Automate. Power Automate is the correct component because it is designed to create automated workflows that trigger on events, such as when an item is created or modified in a SharePoint list. In this scenario, you would configure a Power Automate flow with a SharePoint 'When an item is created' trigger to send an email notification to the manager, without requiring manual intervention or custom code.

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Power Virtual Agents

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Power Apps

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Power BI