MS-900 Describe Microsoft 365 apps and services — 10 Questions

Question 1

A marketing team needs to collaboratively create and edit documents in real time, share files securely, and track version history. Which Microsoft 365 service should they primarily use?

Accepted Answer

SharePoint Online. SharePoint Online is the correct choice because it is designed for team collaboration with real-time co-authoring, granular permission-based file sharing, and built-in version history that tracks every change. Unlike OneDrive, which is optimized for individual file storage and sharing, SharePoint provides a centralized team site where multiple users can simultaneously edit documents and manage versions at the site or library level.

Answer

Microsoft Teams

Answer

OneDrive for Business

Answer

Microsoft Viva Engage

Question 2

A global sales team uses Microsoft Teams for communication. They need to automate business workflows such as sending approval requests when a new lead is created in Dynamics 365. Which Microsoft 365 service should they integrate with Teams?

Accepted Answer

Power Automate. Power Automate (Option B) is the correct service because it is designed specifically for automating business workflows across Microsoft 365 and third-party services. When a new lead is created in Dynamics 365, a Power Automate flow can trigger an approval request in Teams, enabling seamless process automation without custom code.

Answer

Power Apps

Answer

Power BI

Answer

Power Virtual Agents

Question 3

A multinational organization wants a central hub for employee communication that includes company-wide announcements, topic-based communities, and the ability to integrate with SharePoint and Power BI dashboards. Which Microsoft 365 service is designed specifically for this purpose?

Accepted Answer

Microsoft Viva Engage. Microsoft Viva Engage (formerly Yammer) is designed as a social networking and employee communication hub that provides company-wide announcements, topic-based communities, and seamless integration with SharePoint and Power BI dashboards. It focuses on fostering open communication across the organization, unlike collaboration tools that are team-centric.

Answer

Microsoft Teams

Answer

SharePoint Online

Answer

Outlook

Question 4

A sales manager wants to track customer interactions, manage leads, and automate follow-up emails from a single platform. Which Microsoft 365 service is specifically designed for customer relationship management (CRM)?

Accepted Answer

Microsoft Dynamics 365 Sales. Microsoft Dynamics 365 Sales is the dedicated CRM service within the Microsoft 365 ecosystem, purpose-built for tracking customer interactions, managing leads, and automating follow-up emails. Unlike general productivity tools, it provides a unified platform with lead scoring, opportunity management, and workflow automation specifically for sales processes.

Answer

Microsoft Bookings

Answer

Microsoft Power Automate

Answer

Microsoft To Do

Question 5

A project manager wants a shared workspace where team members can create and track tasks, set deadlines, and collaborate on documents. This workspace should integrate with Microsoft Teams for quick access. Which Microsoft 365 service is best suited for this purpose?

Accepted Answer

Microsoft Planner. Microsoft Planner is the correct choice because it provides a shared workspace (Plan) where team members can create and track tasks, set deadlines, and collaborate on documents. It integrates natively with Microsoft Teams via the Planner tab, allowing quick access within a Teams channel, and supports file attachments from SharePoint/OneDrive for collaboration.

Answer

Microsoft Lists

Answer

Microsoft To Do

Answer

Microsoft Project Online

Question 6

A company uses a third-party Human Resources (HR) system. Whenever a new employee is added to the HR system, they want to automatically create a user account in Microsoft 365, assign the appropriate license, and send a welcome email. Which Microsoft 365 service should be used to orchestrate this automation?

Accepted Answer

Microsoft Power Automate. Microsoft Power Automate is the correct service because it provides a low-code workflow automation platform that can trigger actions based on events in external systems (e.g., a new employee record in a third-party HR system) and then orchestrate a sequence of tasks in Microsoft 365, such as creating a user account via the Microsoft Graph API, assigning a license, and sending a welcome email. It integrates seamlessly with hundreds of connectors, including HR systems and Microsoft 365 services, making it the ideal tool for this cross-system automation scenario.

Answer

Microsoft Identity Manager

Answer

Microsoft Entra ID Connect

Answer

Microsoft Graph API

Question 7

A manager wants to quickly create a survey to collect employee feedback on a new policy. The survey must automatically store responses in an Excel spreadsheet and trigger an email notification when a response is submitted. Which Microsoft 365 service should the manager use?

Accepted Answer

Microsoft Forms. Microsoft Forms is the correct choice because it is designed specifically for creating surveys and quizzes, and it natively integrates with Excel to automatically store responses in a spreadsheet. Additionally, Forms supports Power Automate flows out of the box, allowing you to trigger an email notification whenever a new response is submitted, meeting both requirements without custom development.

Answer

Microsoft Lists

Answer

Microsoft Power Apps

Answer

Microsoft SharePoint

Question 8

A project team uses Microsoft Teams and wants to create a shared space where they can track tasks, deadlines, and assign work items without leaving Teams. Which Microsoft 365 app should be integrated into Teams for this purpose?

Accepted Answer

Microsoft Planner. Microsoft Planner is the correct choice because it provides a lightweight, Kanban-style task management solution that integrates directly into Microsoft Teams via the Planner tab. This allows the project team to create, assign, and track tasks with deadlines and progress indicators without leaving the Teams interface, fulfilling the requirement for a shared workspace for work items.

Answer

Microsoft Project Online

Answer

Microsoft To Do

Answer

Microsoft Lists

Question 9

A manager needs to create a custom dashboard that visualizes sales data from multiple data sources in real-time. Which service should they use?

Accepted Answer

Power BI. Power BI is the correct choice because it is specifically designed for creating interactive, real-time dashboards that aggregate data from multiple sources, including databases, cloud services, and streaming data. It provides live tile updates and direct query capabilities, enabling real-time visualization of sales data without manual refresh.

Answer

Excel

Answer

Power Apps

Answer

SharePoint

Question 10

A marketing team needs to create a visually rich newsletter that includes dynamic content from a SharePoint list, such as upcoming events and product images. Which Microsoft 365 app is specifically designed for creating interactive newsletters and presentations?

Accepted Answer

Microsoft Sway. Microsoft Sway is specifically designed for creating interactive, visually rich newsletters and presentations that can pull dynamic content from SharePoint lists, such as upcoming events and product images. It uses a web-based canvas with responsive design and supports embedding live data via SharePoint connectors, making it ideal for marketing teams needing dynamic, shareable content without coding.

Answer

Microsoft Forms

Answer

Microsoft Stream

Answer

Microsoft Microsoft Viva Engage