MS-700 Monitor, Report on, and Troubleshoot Teams Practice Test 6 — 15 Questions

Question 1

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Microsoft Entra sign-in logs. Microsoft Entra sign-in logs are the authoritative source for authentication events and conditional access policy evaluations. By filtering for the user and the Teams application, you can see if a policy requiring compliant devices blocked the sign-in. Other tools either lack authentication data or focus on different aspects like call quality or network connectivity.

Answer

Teams admin center user activity log

Answer

Call Analytics

Answer

Microsoft 365 network connectivity test

Question 2

You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?

Accepted Answer

Call Analytics in the Microsoft Teams admin center. Call Analytics in the Microsoft Teams admin center is specifically designed to troubleshoot call and meeting quality for individual users and meetings within the last 30 days. It provides detailed metrics such as packet loss, jitter, and latency. Since the meeting occurred 20 hours ago, it is within the retention period, making Call Analytics the correct tool for this analysis.

Answer

Call Quality Dashboard (CQD)

Answer

Microsoft 365 Service Health Dashboard

Answer

Teams user activity report

Question 3

You are the Teams administrator for a small business. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have verified that the user has the correct licensing and that the dial plan is configured. You need to check the status of the Session Border Controller (SBC) that is used for Direct Routing. Which tool should you use to view the SBC status and any alerts?

Accepted Answer

Teams admin center > Voice > Direct Routing. The Teams admin center's Direct Routing section under Voice provides a dedicated dashboard for monitoring SBC health, including alerts and status. This is the appropriate tool to verify if the SBC is online and functioning, which directly impacts outbound calling. Other tools like Service Health, CQD, or user voice settings do not offer SBC status information.

Answer

Teams admin center > Users > Manage users > Voice settings

Answer

Call Quality Dashboard (CQD)

Answer

Microsoft 365 Service Health dashboard

Question 4

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Video frame rate. Video frame rate is the most relevant metric because it specifically measures video stream performance. When video freezes but audio is clear and network metrics like packet loss and latency are normal, the issue is often due to insufficient frame rate, which can result from client resource constraints or video codec problems. Call Analytics reports frame rate, making it the key diagnostic.

Answer

Packet loss

Answer

Jitter

Answer

Round-trip time (RTT)

Question 5

You are a Teams administrator at Litware. The helpdesk reports that several users are unable to send messages in Teams channels, but they can still send direct messages. The affected users are all members of a specific team. You need to troubleshoot the issue. What is the most likely cause?

Accepted Answer

The team's channel moderation settings restrict members from posting messages.. Channel moderation settings in Teams allow owners to control who can post messages in a channel. If moderation is turned on and members are not permitted to post, they cannot send messages in that channel, while direct messages remain functional. This is the most likely cause for the described symptoms. Messaging policies, membership issues, or sensitivity labels do not specifically block channel messages for existing members.

Answer

The users are not members of the team and only have guest access.

Answer

The users have been assigned a messaging policy that disables channel messages.

Answer

The team's sensitivity label prevents external sharing of messages.

Question 6

You are troubleshooting a Teams meeting issue where attendees from a specific remote office experience choppy video and audio. You suspect network problems. Which tool should you use to analyze the network connectivity for that office?

Accepted Answer

Microsoft 365 network connectivity test tool. The Microsoft 365 network connectivity test tool is designed to assess network readiness and connectivity from a specific location to Microsoft 365 services, including Teams. It can pinpoint issues like high latency or packet loss that cause poor media quality. Network Planner is for planning, Call Analytics is for individual calls, and usage reports are for adoption metrics.

Answer

Teams usage reports

Answer

Teams Network Planner

Answer

Call Analytics

Question 7

You are a Teams administrator for a healthcare company. A nurse reports that during a patient consultation meeting, the video from the remote specialist was frequently freezing. You need to determine whether the issue was due to network bandwidth limitations on the nurse's end. Which metric in Call Analytics should you examine first?

Accepted Answer

Available bandwidth. Available bandwidth is the most relevant metric to diagnose video freezing caused by network bandwidth limitations. When bandwidth is insufficient, Teams reduces video quality or pauses the stream, leading to freezing. Other metrics like packet loss, jitter, and RTT can affect call quality, but they do not directly indicate whether the network had enough capacity for the video stream.

Answer

Round-trip time

Answer

Packet loss

Answer

Jitter

Question 8

You are the Teams administrator for a company that uses Microsoft Teams. The IT manager reports that some users on the Sales team are seeing the message 'Your organization does not allow you to create teams' when they try to create a new team. You need to identify which policy setting is preventing these users from creating teams. What should you check?

Accepted Answer

The Microsoft 365 group creation settings in the Microsoft 365 admin center.. The ability to create teams depends on the permission to create Microsoft 365 groups. When group creation is restricted, users without rights receive an error when trying to create a team. The correct setting to verify is the Microsoft 365 group creation configuration in the Microsoft 365 admin center.

Answer

The Teams app permission policy assigned to the users.

Answer

The meeting policy assigned to the users.

Answer

The messaging policy assigned to the users.

Question 9

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The SBC is experiencing a temporary outage or is overloaded, causing it to reject the call.. The '480 Temporarily Unavailable' SIP response code indicates that the SBC or the destination is temporarily unable to accept the call, often due to overload or a temporary outage. This is the most likely cause when the SBC is experiencing issues. Other options point to permanent errors that would produce different response codes.

Answer

The user's dial plan is misconfigured, causing the call to be routed to an invalid number.

Answer

The user's account is not enabled for Enterprise Voice.

Answer

The SBC is unable to route the call to the PSTN because the destination number is incorrect.

Question 10

You are investigating why some users in your organization are experiencing poor call quality. You need to gather data to identify whether the issue is related to network or device. Which two actions should you perform? (Choose two.)

Accepted Answer

Use the Microsoft 365 network connectivity test tool from an affected user's location. Call Analytics and the Microsoft 365 network connectivity test tool are the correct actions. Call Analytics gives per-user call details, including network and device metrics, while the network connectivity test tool assesses the network from the user's location. Together, they help isolate whether poor call quality is due to network conditions or device issues. The other tools are for planning, service health, or usage reporting, which lack the necessary diagnostic depth.

Answer

Check the Microsoft 365 Service Health dashboard for Teams incidents

Answer

Run the Teams Network Planner for the affected users' locations

Answer

Review Teams usage reports for the affected users

Question 11

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting from their mobile device. They can join from their desktop client without issue. You need to troubleshoot the issue. What should you check first?

Accepted Answer

The user's mobile device network connectivity and the Teams mobile app version.. When a user can join a meeting from desktop but not mobile, the issue is likely specific to the mobile device. Checking network connectivity and ensuring the Teams mobile app is up to date are the first steps. These are common causes and easy to verify. Policies and organizer settings are less likely to cause such a specific failure.

Answer

The meeting organizer's meeting settings to see if mobile participants are blocked.

Answer

The meeting policy assigned to the user for mobile access.

Answer

The Teams upgrade policy for the user to ensure they are in Teams Only mode.

Question 12

You are a Teams administrator. A user reports that they cannot send messages in a specific channel. When they try to post, they see the error 'You don't have permission to post in this channel.' You need to identify the cause. What should you check first?

Accepted Answer

The channel moderation settings for that channel.. Channel moderation allows team owners to restrict who can post in a channel. When enabled, only moderators can post, and regular members receive a permission error. The correct action is to check the channel's moderation settings to see if the user is restricted.

Answer

The messaging policy assigned to the user.

Answer

The team's membership settings.

Answer

The user's role in the team (Owner, Member, or Guest).

Question 13

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting using the Teams web client. They receive an error message stating that their browser is not supported. The user is using Google Chrome version 92. You need to resolve the issue. What should you do?

Accepted Answer

Update Google Chrome to the latest version.. Updating Google Chrome to the latest version is the correct resolution because the Teams web client requires a supported browser version. Chrome 92 is outdated and may lack features or security updates needed for Teams. The other options do not address the root cause, which is the browser version incompatibility.

Answer

Add the Teams web client URL to the list of trusted sites in Internet Explorer settings.

Answer

Instruct the user to clear their browser cache and cookies.

Answer

Enable third-party cookies in Google Chrome settings.

Question 14

You are a Teams administrator. You need to troubleshoot why a specific user's Teams meeting recordings are not being saved to SharePoint and OneDrive as expected. You have verified that the user has the necessary licenses and that the meeting policy allows recording. What should you check next?

Accepted Answer

The user's OneDrive for Business storage quota and SharePoint site permissions.. After confirming licenses and meeting policies, the next likely cause of recording failures is issues with the storage destination. Teams recordings are saved to SharePoint and OneDrive, so checking the user's OneDrive storage quota and SharePoint permissions is essential. If the OneDrive is full or the user lacks edit permissions to the SharePoint site, recordings will fail.

Answer

The user's Exchange Online mailbox size and archiving policy.

Answer

The Teams meeting policy setting for cloud recording.

Answer

The Microsoft Stream service health status in the Microsoft 365 admin center.

Question 15

You are a Teams administrator. You need to identify which users have been active in Teams over the past 30 days. You want to use the Microsoft Teams admin center to generate a report. Which report should you use?

Accepted Answer

Teams user activity report. The Teams user activity report in the Microsoft Teams admin center provides per-user activity data, including last activity date and actions taken. It can be filtered to show activity over a specific period, making it the correct choice to identify active users.

Answer

Teams usage report

Answer

Teams live event usage report

Answer

Teams device usage report