MS-700 Monitor, Report on, and Troubleshoot Teams Practice Test 5 — 15 Questions

Question 1

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

In the Outlook calendar item for the meeting. Meeting expiration is a feature that allows organizers to set a time after which the meeting link will no longer work. This setting is configured during meeting creation in Outlook or Teams, and the expiration details are stored within the meeting invitation. Checking the Outlook calendar item for the meeting is the correct way to verify if an expiration time was set, as it reflects the actual meeting configuration.

Answer

In the Teams client, under Settings > Meetings

Answer

In the Teams admin center, under Meetings > Meeting policies

Answer

In the Microsoft 365 admin center, under Settings > Services > Teams

Question 2

A user reports that during a Microsoft Teams meeting, their audio was choppy and the call dropped multiple times. You open Call Analytics for the user's session. Which section of Call Analytics should you review first to determine whether the issue originated from the user's local network or from the Microsoft Teams service?

Accepted Answer

The Network section. The Network section in Call Analytics is designed to surface network performance data such as packet loss, jitter, and latency, which are key indicators of call quality issues. By reviewing this section, you can determine whether the problem lies with the user's local network or with the Microsoft Teams service. The other sections provide device, audio, or subjective feedback but lack the network diagnostics needed for this scenario.

Answer

The Audio section

Answer

The Device section

Answer

The User feedback section

Question 3

You are the Teams administrator for a company that uses Microsoft 365 E5. The IT director reports that several users in the finance department are experiencing dropped calls and poor audio quality when working from home. You need to determine whether the issue is related to the users' home network conditions or to the Teams service. Which tool should you use to analyze the network connectivity and media quality for these users?

Accepted Answer

Call Analytics in the Teams admin center. Call Analytics in the Teams admin center is specifically designed to troubleshoot call and meeting quality issues for individual users. It provides detailed metrics on network conditions, devices, and media quality, allowing administrators to pinpoint whether poor performance stems from the user's network or from the Teams service. Other tools like usage reports or service health lack the granular per-session data needed for this scenario.

Answer

Teams usage reports in the Microsoft 365 admin center

Answer

Microsoft 365 Service Health dashboard

Answer

Microsoft 365 network connectivity test tool

Question 4

You are a Teams administrator at Fabrikam. Users report that during Teams meetings, their video frequently freezes while audio continues. You suspect a network issue. You need to determine whether the problem is caused by insufficient bandwidth or high jitter. Which tool should you use to analyze the real-time media quality metrics for affected users?

Accepted Answer

Call Analytics in the Teams admin center. Call Analytics offers detailed per-user and per-meeting quality data, including jitter, packet loss, and bandwidth. It is designed specifically for troubleshooting real-time media issues. The network connectivity test, usage reports, and network planner do not provide the granular real-time metrics needed to diagnose whether video freezing is due to bandwidth or jitter. Call Analytics is the appropriate tool for this scenario.

Answer

Microsoft 365 network connectivity test in the Microsoft 365 admin center

Answer

Teams usage reports in the Microsoft 365 admin center

Answer

Network planner in the Teams admin center

Question 5

You are a Teams administrator for a company that uses Microsoft Teams. Several users report that during meetings, their shared content appears blurry and they experience delays when presenting. You need to determine if the issue is related to network bandwidth. Which report should you use?

Accepted Answer

Call Quality Dashboard (CQD). The Call Quality Dashboard is designed to provide aggregated media quality data, including network bandwidth metrics, for meetings and calls. It allows administrators to filter by various dimensions and identify patterns, such as poor screen sharing quality due to insufficient bandwidth. Other tools like usage reports or client logs do not offer the necessary network performance insights for this scenario.

Answer

Microsoft 365 network connectivity test tool

Answer

Teams usage report in the Teams admin center

Answer

Teams client diagnostic logs

Question 6

You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?

Accepted Answer

Call Analytics session details. Call Analytics session details offer the deepest level of diagnostic information for a single call or meeting, including per-stream media metrics and codec details. While CQD is excellent for aggregate analysis, it cannot show session-level specifics. Call history and network connectivity tests lack the technical depth required to analyze media streams and network traversal for a specific meeting.

Answer

Call Quality Dashboard (CQD)

Answer

Teams admin center > Users > Manage users > Call history

Answer

Microsoft 365 network connectivity test tool

Question 7

You are the Teams administrator for Contoso. A user reports that during a Teams meeting, the audio from a specific participant was intermittently cutting out. You open Call Analytics for that user's session. Which metric should you examine first to determine whether the issue was caused by network jitter on the user's side?

Accepted Answer

Jitter. Jitter is the metric that quantifies variation in packet arrival times, which directly causes intermittent audio cutouts. In Call Analytics, you can compare jitter values for the user and the participant to isolate the problematic side. The other metrics—packet loss, round-trip time, and codec—are related but do not specifically measure the consistency of packet delivery that jitter captures.

Answer

Audio codec

Answer

Packet loss

Answer

Round-trip time

Question 8

You are the Teams administrator for a large organization. Users in the finance department report that they cannot start new chats with external partners who use Teams. Internal chats work fine. You need to troubleshoot the issue. Which policy should you check first?

Accepted Answer

External access policy. The external access policy is the correct place to check because it specifically governs whether users can communicate with external Teams users. If the policy is set to block external access, users will be unable to start chats with partners outside the organization. The other policies control different aspects of Teams functionality and would not affect external chat initiation.

Answer

Messaging policy

Answer

Teams app permission policy

Answer

Meeting policy

Question 9

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Reports Reader. The Reports Reader role is purpose-built to grant read-only access to usage reports, including Teams reports, without any administrative capabilities. It ensures the user can view the necessary data while preventing any modifications to Teams settings. Other roles either grant excessive permissions or lack the required reporting access.

Answer

Global Reader

Answer

Teams Communications Support Specialist

Answer

Teams Administrator

Question 10

You are the Teams administrator for a company that uses Microsoft Teams. Several users in the marketing department report that their calls to external partners often drop after about 10 minutes, but internal calls are fine. You need to determine whether the issue is related to network connectivity or a Teams service problem. Which tool should you use first?

Accepted Answer

Call Analytics in the Microsoft Teams admin center. Call Analytics in the Teams admin center is the primary tool for troubleshooting individual call quality and connectivity issues. It provides detailed metrics per call, including network conditions and media performance, which are essential to determine whether dropped external calls stem from network problems or Teams service issues.

Answer

Azure Network Watcher

Answer

Microsoft 365 network connectivity test tool in the Microsoft 365 admin center

Answer

Teams usage reports in the Microsoft 365 admin center

Question 11

You are a Teams administrator. You need to receive proactive notifications about service incidents and advisories that affect Microsoft Teams, and you want to integrate these notifications into your existing ticketing system via a webhook. Which tool should you use?

Accepted Answer

Microsoft Graph API for Service Communications. The Microsoft Graph API for Service Communications enables programmatic access to service health data, including incidents and advisories. By leveraging this API, you can create a custom solution that pushes notifications to a ticketing system via webhook, ensuring proactive alerts. Other tools provide the information but lack the direct integration capability required.

Answer

Microsoft Teams admin center

Answer

Microsoft 365 Service Health Dashboard

Answer

Microsoft 365 admin center Message Center

Question 12

A user complains that during a Teams meeting, they could hear others but others could not hear them. You want to quickly verify if the user's microphone is functioning correctly within Teams. Which tool should you use?

Accepted Answer

Teams device settings. The 'Make a test call' feature in Teams device settings is designed to let users verify their microphone and speakers by recording and playing back a message. It is the fastest way to confirm if the microphone is capturing audio. Other tools focus on network or call quality metrics but do not provide a direct microphone test.

Answer

Call Analytics

Answer

Microsoft 365 network connectivity test

Answer

Network Planner

Question 13

You are the Teams administrator for a large organization. The help desk reports that several users in the Marketing department are unable to make outbound calls to external phone numbers using the Teams desktop client. Inbound calls work fine, and internal calls between Teams users also work. You need to determine the cause. Which tool should you use to investigate?

Accepted Answer

Call Analytics in the Teams admin center. Call Analytics is the correct tool because it gives granular, per-call diagnostics for Teams users, including failure reasons for outbound PSTN calls. The other options either provide configuration data, network readiness checks, or aggregate usage reports, none of which can isolate why specific outbound calls fail while inbound calls succeed.

Answer

Teams admin center > Analytics & reports > Usage reports > PSTN usage report

Answer

Microsoft 365 network connectivity test tool

Answer

Teams admin center > Users > select the user > Voice tab

Question 14

A user reports that during a Microsoft Teams meeting, they can hear other participants but no one can hear them. The user is using a USB headset. You need to determine the most likely cause using available Teams diagnostic tools. Which tool should you use first?

Accepted Answer

Teams device settings and the Make a test call feature. The Make a test call feature in Teams device settings is the correct first step because it directly tests the user's microphone and speakers, allowing them to hear their own recorded voice. This quickly identifies if the microphone is muted, not selected, or faulty. Call Analytics and Network Planner are for deeper network and quality analysis, not for immediate device troubleshooting.

Answer

The Teams admin center's Meeting policies report

Answer

Network Planner in the Microsoft Teams admin center

Answer

Call Analytics in the Microsoft Teams admin center

Question 15

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Round-trip time (RTT). Round-trip time (RTT) is the metric that directly measures network latency. In Call Analytics, RTT is shown for each participant and indicates the time for data to travel to the service and back. High RTT values correlate with delays and choppy audio. While jitter and packet loss can also cause audio issues, they are not measures of latency. Therefore, RTT is the correct metric to review first to assess network latency.

Answer

Jitter

Answer

Packet loss

Answer

Audio codec