MS-700 Monitor, Report on, and Troubleshoot Teams Practice Test 4 — 15 Questions

Question 1

You are auditing Teams usage. You notice a discrepancy between 'Active Users' in the Teams Usage report and 'Active Users' in the Microsoft 365 Activity report. What is the most likely cause?

Accepted Answer

Different definitions of 'Active User'.. The Teams Usage report and the Microsoft 365 Activity report define 'Active User' differently: the Teams report counts users who performed any Teams activity (sends, replies, calls, meetings) in the period, while the Microsoft 365 Activity report counts users who performed a specific tracked action in the workload. This definitional difference, not latency or licensing, is the standard cause of the discrepancy.

Answer

Data latency across regions.

Answer

License assignment errors.

Answer

The reports are using different time zones.

Question 2

You suspect that an internal network firewall is blocking Teams media traffic. Which specific ports must be open for UDP traffic to ensure optimal Teams media performance?

Accepted Answer

UDP 3478-3481. Microsoft Teams media traffic relies on UDP ports 3478 through 3481 for real-time audio, video, and screen sharing, with these ports used for STUN/TURN and media relay. Opening this UDP range ensures optimal media performance by allowing direct or relayed media paths. TCP 443 is used for signaling and fallback, but UDP is preferred for latency-sensitive media.

Answer

TCP 443

Answer

TCP 80

Answer

UDP 53

Question 3

Where can you view the overall quality status of your organization's Teams environment at a glance?

Accepted Answer

Teams Admin Center Dashboard. The Teams Admin Center Dashboard provides an at-a-glance view of the overall health and quality status of the Teams environment, including active users, meetings, messages, and call quality metrics. It aggregates data from multiple sources into a single pane for administrators. This is the intended landing page for monitoring organizational Teams health.

Answer

Teams Analytics & Reports

Answer

Microsoft 365 Service Health

Answer

Call Quality Dashboard (CQD) Summary

Question 4

A user is experiencing 'Poor' quality calls. You verify the network in Call Analytics and see consistent 'High Packet Loss' on the client side. What is the most likely cause?

Accepted Answer

Local network congestion. Consistent high packet loss on the client side in Call Analytics points to a problem in the local network path, not the Microsoft 365 service. Local network congestion—such as oversaturated Wi-Fi, a failing switch port, or heavy bandwidth consumption—causes packets to be dropped before they reach Teams. Since the issue is isolated to the client side and is persistent, a local network condition is the most likely cause.

Answer

Microsoft 365 server-side outage

Answer

Teams policy misconfiguration

Answer

Incompatible device driver

Question 5

Which TWO of the following are common indicators in the Call Analytics 'Advanced' view that a call was impacted by a poor local network connection?

Accepted Answer

High round-trip time (RTT). High round-trip time (RTT) (Option A) is a correct indicator because elevated RTT in the Call Analytics Advanced view reflects latency on the local network path, meaning packets are taking too long to traverse the connection and degrading real-time media quality. High packet loss (Option C) is also correct because lost packets on the local network directly cause audio/video gaps, jitter, and retransmissions that Call Analytics flags as network-related call quality problems. The other options do not belong: CPU utilization over 90% (B) points to endpoint resource exhaustion rather than a network connection issue, low participant count (D) is simply a call size metric and not a quality indicator, and an unsupported client version (E) is a compatibility/software issue unrelated to local network conditions.

Answer

CPU utilization over 90%

Answer

Low participant count

Answer

Unsupported client version

Question 6

Refer to the exhibit. What is the impact of this Teams media policy on call quality?

Accepted Answer

Degraded audio and video quality.. The exhibit shows a Teams media policy with a setting that restricts media traffic, such as disabling UDP or forcing a specific codec/transport that increases overhead. When Teams cannot use UDP for media, it falls back to TCP, which introduces retransmissions and jitter, directly degrading audio and video quality. Therefore, the impact is degraded call quality rather than improved security or reduced latency.

Answer

Improved security for media streams.

Answer

Reduced latency during calls.

Answer

Increased compatibility with older firewalls.

Question 7

Which report would you use to identify which users in your organization are using the Teams desktop client versus the web client?

Accepted Answer

Teams Device Usage report. The Teams Device Usage report in the Microsoft 365 admin center breaks down usage by device type — Windows, Mac, iOS, Android, web, and others — so you can see which users are on the desktop client versus the web client. It provides per-user and aggregate views of device distribution, which is exactly what the question asks for. The User Activity report shows activity counts but not device breakdown.

Answer

Teams User Activity report

Answer

Teams Meeting report

Answer

Teams App Usage report

Question 8

Your organization has noticed a recurring pattern of poor audio quality during weekly executive town hall meetings. You need to identify if these issues are related to specific network segments or common hardware devices used by participants over the last three months. Which tool should you use to analyze this long-term trend?

Accepted Answer

Call Quality Dashboard (CQD). Call Quality Dashboard (CQD) is the correct tool because it aggregates telemetry from Teams calls over extended periods (up to 90 days by default, extendable) and allows slicing by network segment, subnet, building, and device type. This makes it ideal for identifying long-term trends tied to specific network segments or hardware across three months of town hall meetings.

Answer

Call Analytics

Answer

Teams Usage Reports

Answer

Network Planner

Question 9

Your company is in the process of rolling out Microsoft Teams to 5,000 users. You need a centralized tool that provides a checklist of deployment tasks and monitors the progress of the rollout, including user readiness and environmental readiness. Which tool should you use?

Accepted Answer

Teams Advisor. Teams Advisor is the centralized deployment tool in the Teams admin center that provides a task checklist, monitors rollout progress, and assesses both user readiness and environmental readiness for a Teams deployment. It is purpose-built for exactly this scenario — guiding an organization through a phased Teams rollout with visibility into completion status. The other tools serve different purposes (troubleshooting, device health, adoption metrics).

Answer

Microsoft Support and Recovery Assistant (SaRA)

Answer

Teams Device Health

Answer

Microsoft 365 Adoption Score

Question 10

A user reports that their Teams calls drop frequently, but only when working from home. You need to collect detailed diagnostic logs from the Teams desktop client to troubleshoot the issue. What is the correct sequence of steps to gather the required logs?

Accepted Answer

In Teams, select Help > Collect logs, then choose a location to save the log files.. To troubleshoot call drops, you need to collect diagnostic logs from the Teams client. The Help menu provides a 'Collect logs' option that gathers detailed logs, including network and media information. This is the standard method recommended by Microsoft for gathering client-side logs for support cases.

Answer

In Teams, select Settings > General, then enable logging and restart Teams.

Answer

In Teams, press Ctrl+Shift+Alt+1 to generate a log file.

Answer

In Teams, select Settings > Privacy, then click Download logs.

Question 11

You need to monitor the health of the Microsoft Teams service and receive alerts for incidents that affect your organization. You want to use the Microsoft 365 admin center. Which feature should you configure?

Accepted Answer

Service health dashboard. The Service health dashboard in the Microsoft 365 admin center is the central location for monitoring the health of Microsoft services, including Teams. It provides current status, incident details, and the ability to set up notifications. Administrators use it to stay informed about outages and advisories that may impact their organization.

Answer

Microsoft 365 network connectivity dashboard

Answer

Usage reports

Answer

Message center

Question 12

You are the Teams administrator for a company that uses Microsoft Teams. Users in the marketing department report that when they join meetings, they sometimes cannot hear other participants and the audio is choppy. You need to determine whether the issue is related to the network or the client devices. Which tool should you use to get detailed media quality metrics for these users?

Accepted Answer

Call Analytics in the Teams admin center. Call Analytics is the dedicated tool in Microsoft Teams for monitoring and troubleshooting individual call and meeting quality. It provides real-time and historical data on network metrics, devices, and connectivity, enabling administrators to pinpoint whether poor audio is caused by network problems or client devices. Other tools like usage reports or client logs do not offer the same level of detail for media quality analysis.

Answer

Teams admin center > Users > Manage users

Answer

Teams client diagnostic logs

Answer

Microsoft 365 usage reports in the Microsoft 365 admin center

Question 13

You are a Teams administrator for a large organization. You need to proactively monitor the health of the Microsoft Teams service and receive alerts for service incidents that may affect your users. You also want to analyze trends in call quality over time. (Choose two.)

Accepted Answer

Teams Call Quality Dashboard (CQD). The Microsoft 365 Service Health Dashboard is designed for monitoring service incidents and setting up alerts, while the Teams Call Quality Dashboard provides aggregated data for analyzing call quality trends over time. Together, they enable proactive monitoring of both service health and media quality. The other options focus on usage statistics or device management, which do not fulfill the monitoring and trend analysis needs.

Answer

Microsoft Intune device compliance reports

Answer

Microsoft 365 usage reports

Answer

Teams admin center > Analytics & reports > Usage reports

Question 14

You are a Teams administrator for a large organization. Several users report that they cannot join meetings scheduled by external partners. You need to determine whether the issue is related to the organization's network configuration or a Teams service issue. You open the Microsoft 365 admin center and navigate to Service health > Microsoft Teams. Which of the following should you check first to see if there is an active advisory or incident affecting Teams meetings?

Accepted Answer

Check the 'Active issues' tab in the Service health dashboard.. The Active issues tab in Service health is designed to show current incidents and advisories that affect Microsoft 365 services, including Teams. When users cannot join external meetings, checking this tab first helps determine if the problem is a known service issue. If an advisory exists, it provides details and potential workarounds; if not, further investigation into network or configuration is warranted.

Answer

Review the 'Message center' for recent posts about Teams updates.

Answer

Open the Microsoft Teams admin center and check the 'Teams devices' status.

Answer

Use the 'Call quality dashboard' to analyze recent call quality trends.

Question 15

You are the Teams administrator for Contoso. An executive reports that a Teams meeting recording from a critical board meeting is not appearing in the meeting chat and cannot be found in SharePoint or OneDrive. The meeting was scheduled by the executive and had 12 participants. The recording was started by a participant who is a member of the organization. Where should you first check to locate the recording file?

Accepted Answer

The OneDrive for Business of the participant who started the recording. Teams meeting recordings are stored based on the meeting type and who starts the recording. For regular (non-channel) meetings, the recording is saved to the OneDrive for Business of the person who clicked Record. The organizer's OneDrive or a team's SharePoint site are incorrect unless the meeting was a channel meeting or the organizer started the recording. Microsoft Stream is not the default storage location for new recordings.

Answer

The Microsoft Stream portal under My content

Answer

The SharePoint site of the team channel where the meeting was posted

Answer

The OneDrive for Business of the meeting organizer