MS-700 Monitor, Report on, and Troubleshoot Teams Practice Test 3 — 15 Questions

Question 1

An organization reports that users in a specific branch office are experiencing poor audio quality during Microsoft Teams calls. You need to analyze the aggregate call quality trends for this specific location over the last 30 days. Which tool should you use to identify systemic network issues for this site?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

Call Quality Dashboard. Call Quality Dashboard (CQD) is the correct tool because it aggregates call quality data across the entire tenant and allows filtering by location, subnet, or building to identify systemic network issues over time. CQD provides near-real-time and historical data (up to 90 days) with dimensions like packet loss, jitter, and latency, making it ideal for analyzing branch office trends. Call Analytics, by contrast, is per-user and per-session, not designed for aggregate site-level analysis.

Answer

Call Analytics

Answer

Teams Usage Report

Answer

Network Planner

Question 2

A user reports they cannot sign in to the Microsoft Teams desktop client. You suspect a conditional access policy might be blocking the login. Which tool should you use first to verify if the sign-in attempt was blocked by a policy?

Accepted Answer

Microsoft Entra ID sign-in logs. Microsoft Entra ID sign-in logs record every authentication attempt, including the conditional access policies evaluated and whether access was granted, blocked, or required MFA. They show the specific policy that applied and the result, making them the definitive tool to verify if a conditional access policy blocked a Teams sign-in. This is the first place to check for policy-related sign-in failures.

Answer

Teams Admin Center usage reports

Answer

Microsoft 365 Connectivity Test Tool

Answer

Call Quality Dashboard (CQD)

Question 3

You are reviewing the Teams Usage report in the Microsoft 365 Admin Center to track adoption. Which THREE metrics are provided in this specific report? (Select THREE).

Accepted Answer

Channel messages. The Teams usage report in the Microsoft 365 Admin Center focuses on adoption and activity metrics, so Channel messages (A) is correct because it counts messages posted in team channels, and Chat messages (B) is correct because it counts messages sent in private and group chats. Calls (E) is also correct because the report includes the number of calls (including 1:1 and group calls) made by users. Average jitter (C) and Round-trip time (D) are not part of the Teams usage report; those are network quality metrics found in the Teams call quality dashboard or per-call analytics, not in the usage/adoption report.

Answer

Average jitter

Answer

Round-trip time (RTT)

Question 4

You are using the Network Planner in the Teams Admin Center to prepare a new site for 500 users. After entering the user personas, the tool indicates that the available bandwidth will be exceeded during peak hours. What should be your next step to ensure a successful rollout?

Accepted Answer

Implement Quality of Service (QoS) and prioritize Teams traffic.. When Network Planner indicates bandwidth will be exceeded, implementing QoS and prioritizing Teams traffic is the correct next step because it ensures real-time media (voice/video) gets priority on the network, mitigating congestion without degrading user experience. QoS uses DSCP markings to classify and prioritize Teams packets, which is a recommended practice for Teams rollouts. This addresses the root cause—bandwidth contention—rather than reducing functionality.

Answer

Disable video for all users in the Teams Meeting policy.

Answer

Increase the 'Media Bit Rate' in the Teams Meeting policy.

Answer

Switch all users to the 'Web Client' persona in Network Planner.

Question 5

A guest user from another organization is unable to access a specific team they were invited to. You have verified that Guest Access is enabled globally in the Teams Admin Center. What should you check next to troubleshoot this issue?

Accepted Answer

External collaboration settings in Microsoft Entra ID.. When a guest user cannot access a team despite Guest Access being enabled globally in Teams, the next thing to check is External collaboration settings in Microsoft Entra ID. These settings control whether guest invitations are allowed and what level of access guests have, and they can override or complement Teams guest access settings. If external collaboration is restricted, the guest may not be able to access shared resources even if Teams guest access is on.

Answer

The Teams App Setup policy for the guest user.

Answer

The Call Quality Dashboard (CQD) for the guest's home tenant.

Answer

The bandwidth limits set in the guest's Meeting Policy.

Question 6

You need to monitor the overall health of the Microsoft Teams service and receive notifications about known incidents. Which TWO tools should you use? (Each correct answer presents a complete solution).

Accepted Answer

Service health in the Microsoft 365 Admin Center. Option C (Service health in the Microsoft 365 Admin Center) is correct because the Service health dashboard provides real-time status of Microsoft Teams and other Microsoft 365 services, showing active incidents, advisories, and planned maintenance, and it allows administrators to configure notifications for service issues. Option E (Microsoft 365 Admin mobile app) is correct because it delivers the same Service health information and push notifications about known incidents and service degradation directly to a mobile device, enabling monitoring on the go. Together these tools give a complete solution for tracking overall Teams service health and receiving incident alerts. Option A (Teams Client Diagnostic Logs) is incorrect because those logs only capture client-side troubleshooting data for a single user's device, not service-wide health or incident notifications. Option B (Teams Advisor) is incorrect because it is a deployment and adoption guidance tool, not a live service health monitor. Option D (Teams App Store) is incorrect because it is only a catalog for discovering and installing apps, with no health-monitoring capability.

Answer

Teams Client Diagnostic Logs

Answer

Teams Advisor

Answer

Teams App Store

Question 7

Refer to the exhibit. You are preparing to upload building data to the Call Quality Dashboard (CQD). What is the primary administrative benefit of performing this action?

Accepted Answer

It allows for call quality reporting based on physical location.. Uploading building data (a CSV mapping of subnets to physical addresses) into the Call Quality Dashboard allows CQD to correlate Teams call telemetry with actual building, floor, and room locations. This transforms raw subnet-based data into location-aware reports, enabling admins to identify poor call quality in specific physical areas.

Answer

It automatically prioritizes Teams traffic on those subnets.

Answer

It enables Emergency Calling (e911) for those users.

Answer

It prevents users from joining meetings from unauthorized subnets.

Question 8

You need to determine which third-party applications are most frequently used by employees within Microsoft Teams. Which report should you analyze?

Accepted Answer

Teams App Usage report. The Teams App Usage report in the Microsoft Teams admin center provides detailed information about which third-party apps are used, including the number of active users and usage per app. This report is specifically designed to track app adoption and usage frequency across the organization. Therefore, it is the correct report to determine the most frequently used third-party applications.

Answer

Teams User Activity report

Answer

Call Analytics

Answer

Microsoft 365 Audit Logs

Answer

Teams Device report

Question 9

Several users report they no longer have the option to create new Teams. You suspect a change was made to the Microsoft 365 Group creation settings. Which TWO actions should you take to investigate and resolve this? (Each correct answer presents a complete solution).

Accepted Answer

Check the Microsoft 365 Group creation policy in Entra ID.. Option B is correct because the ability to create new Teams is governed by the Microsoft 365 Group creation settings in Entra ID (Azure AD); if the group creation policy is restricted so that only certain users or security groups can create Microsoft 365 Groups, users lose the option to create new Teams, so checking this policy identifies the root cause. Option D is correct because the Microsoft 365 Audit Logs record administrative and directory changes, including updates to group settings and group creation permissions, allowing you to confirm who changed the policy and when. Option A is incorrect because Teams Messaging policies control chat and messaging features (such as edit/delete messages and chat permissions), not the ability to create Teams or Microsoft 365 Groups. Option C is incorrect because reinstalling the Teams desktop client does not affect tenant-level group creation permissions and would not restore the create-Team option. Option E is incorrect because Guest Access in the Teams Admin Center controls whether external guests can be added to teams, not whether internal users can create new Teams.

Answer

Modify the Teams Messaging policy.

Answer

Reinstall the Teams desktop client for the affected users.

Answer

Enable Guest Access in the Teams Admin Center.

Question 10

A manager asks you to provide a quality report for a specific internal meeting that took place 15 days ago. When you check the user's call history in the Teams Admin Center, you cannot find the detailed telemetry for that meeting. What is the most likely reason?

Accepted Answer

Detailed telemetry is only retained for 7 days in Call Analytics.. Call Analytics in the Teams admin center retains detailed telemetry for meetings and calls for only 7 days. After that period, the detailed data is no longer available, which explains why the manager cannot find telemetry for a meeting that occurred 15 days ago. This is a built-in retention limit, not related to recording or licensing.

Answer

The meeting was not recorded, so no telemetry was captured.

Answer

Internal-only meetings do not generate Call Analytics data.

Answer

The user has a 'Teams Exploratory' license.

Question 11

You need to proactively verify if your network's current configuration meets the requirements for Microsoft Teams media traffic before a company-wide event. Which tool provides a simulated test of call quality and network bottlenecks?

Accepted Answer

Microsoft Teams Network Assessment Tool. The Microsoft Teams Network Assessment Tool is designed to proactively test network readiness for Teams by simulating call quality and identifying bottlenecks such as packet loss, jitter, and latency. It runs a simulated call between the client and the Microsoft 365 network, providing a pass/fail result against Microsoft's media quality thresholds. This makes it the correct tool for pre-event verification of network configuration.

Answer

Call Quality Dashboard (CQD)

Answer

Teams Usage reports

Answer

Teams Advisor

Question 12

A user reports poor audio quality during Teams calls. You need to identify the specific network metrics causing the issue for a specific session. Which tool should you use?

Accepted Answer

Teams Call Analytics. Teams Call Analytics provides per-user, per-session diagnostic data including network metrics (jitter, packet loss, latency, round-trip time) for specific calls. It is designed for troubleshooting individual call quality issues and shows the exact metrics affecting a session. This makes it the correct tool for identifying why a specific user experienced poor audio.

Answer

Microsoft 365 Admin Center Usage Reports

Answer

Microsoft Purview Audit Logs

Answer

Call Quality Dashboard (CQD)

Question 13

You are investigating a spike in 'Poor' quality calls across your organization. Which TWO areas should you prioritize in the Call Quality Dashboard (CQD) to identify potential infrastructure bottlenecks?

Accepted Answer

Building and Subnet information. Option A (Building and Subnet information) is correct because CQD lets you pivot quality data by Building, Subnet, and other network dimensions, so correlating Poor calls to a specific building or subnet quickly isolates localized infrastructure bottlenecks such as bad Wi-Fi APs or saturated uplinks. Option C (Stream quality metrics by network path) is correct because CQD's stream-level dimensions (e.g., First/Second/Third segment, network path, and metrics like Packet Loss, Jitter, and Latency) reveal where in the media path degradation occurs, which is exactly how you pinpoint an infrastructure bottleneck. Option B (Tenant-wide user activity trends) is not a priority here because aggregate activity volume does not localize the infrastructure fault causing Poor quality. Option D (Individual user chat logs) is irrelevant since CQD focuses on call/meeting quality telemetry, not chat content, and per-user chat logs would not expose network bottlenecks. Option E (Client software version adoption) is not a priority for an infrastructure bottleneck investigation, as version adoption is a deployment/compliance metric rather than a network-path quality indicator.

Answer

Tenant-wide user activity trends

Answer

Individual user chat logs

Answer

Client software version adoption

Question 14

Refer to the exhibit. A user is unable to add external guests to a meeting despite the policy shown. What is the most likely reason?

Accepted Answer

Organization-wide Guest Access is disabled.. In Microsoft Teams, guest access is governed at two levels: the organization-wide Guest Access configuration in Teams admin center (or Entra ID external collaboration settings) and per-user or per-policy meeting settings. If organization-wide guest access is disabled, no user can add external guests to meetings regardless of what the meeting policy allows — the policy shown may permit it, but the tenant-level switch overrides it. This is the most likely reason the user cannot add guests.

Answer

The policy is corrupted.

Answer

The user is not licensed for guest access.

Answer

The AllowPrivateCalling parameter is blocking the guests.

Question 15

A user complains that their screen sharing quality is blurry during calls. Which metric in Call Analytics is most relevant to investigate this?

Accepted Answer

Video/Sharing Bitrate. Video and screen sharing quality in Teams is directly governed by the video/sharing bitrate reported in Call Analytics. A low bitrate indicates the encoder is sending fewer bits per second, which manifests as blurry or pixelated video. Investigating this metric tells you whether the issue is bandwidth, network congestion, or a device/encoder limitation.

Answer

Audio Jitter

Answer

Round Trip Time (RTT)

Answer

Signaling latency