MS-700 Monitor, Report on, and Troubleshoot Teams Practice Test 2 — 15 Questions

Question 1

You are a Teams administrator at Adventure Works. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The error message says 'You can't join this meeting because the meeting policy doesn't allow it.' The user can join the same meeting from their desktop client. You need to resolve the issue. What should you check first?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The meeting policy assigned to the user for mobile device join capabilities. Teams meeting policies include a setting called 'Allow meeting join on mobile devices' (or similar) that can restrict joining meetings from mobile clients. If disabled, users will see a policy error when attempting to join from mobile, while desktop joins remain unaffected. Checking the assigned meeting policy for this setting is the correct first step. Other options like anonymous join, app version, or conditional access do not match the specific error message.

Answer

The user's Teams mobile app version and update status

Answer

The user's Teams meeting policy for anonymous join settings

Answer

The user's conditional access policy for mobile devices

Question 2

You are a Teams administrator for a consulting firm. The firm has recently enabled Teams for all employees. You need to monitor the adoption and usage of Teams to identify which departments are not using the platform effectively. You also need to ensure that you can track the number of active users and the types of activities they perform. Which TWO reports should you use? (Choose two.)

Accepted Answer

Teams activity report in the Microsoft 365 admin center. The Teams usage report and Teams activity report together provide the necessary data to monitor adoption and usage. The usage report shows active users and high-level activity, while the activity report drills down into specific actions like messages and calls. These reports can be filtered by department to identify groups that are not leveraging Teams effectively. Other tools focus on service health, call quality, or network readiness, which are not relevant for adoption tracking.

Answer

Call Quality Dashboard (CQD)

Answer

Microsoft 365 network connectivity test tool

Answer

Microsoft 365 Service Health dashboard

Question 3

You are a Teams administrator. Your organization has a hybrid environment with some users on-premises and some in the cloud. You need to troubleshoot why a specific user cannot schedule Teams meetings. The user's mailbox is on-premises. You have verified that the user has a Teams license and that the Teams meeting add-in is enabled. What is the most likely cause?

Accepted Answer

The user's on-premises mailbox does not have the Teams calendar app enabled.. For users with on-premises mailboxes in a hybrid Exchange environment, scheduling Teams meetings requires that the Teams calendar app be enabled on the mailbox. This is done by configuring the mailbox to allow the Teams meeting add-in to function. Without this configuration, the user will not see the option to schedule a Teams meeting. The other options are either already addressed or incorrect because Teams is a cloud service and the add-in is already enabled.

Answer

The user's mailbox is not enabled for Teams meeting scheduling.

Answer

The Teams meeting add-in is not installed correctly on the user's Outlook client.

Answer

The user is not enabled for Teams in the on-premises environment.

Question 4

You are a Teams administrator. You need to monitor the number of active Teams users and the types of devices they use to connect over the last 30 days. You also need to identify any users who are exclusively using the Teams web client. Which report should you use?

Accepted Answer

Teams usage report in the Microsoft Teams admin center.. The Teams usage report in the Teams admin center provides detailed metrics on active users, including breakdowns by device type (Windows, Mac, iOS, Android, web). It allows administrators to see how many users are using each device type and to identify users who only use the web client. This report is specifically designed for monitoring adoption and usage patterns.

Answer

Teams user activity report in the Microsoft 365 admin center.

Answer

Call Quality Dashboard (CQD) in the Teams admin center.

Answer

Microsoft 365 usage analytics in the Microsoft 365 admin center.

Question 5

A user reports that their Teams client is not displaying the correct presence status; it shows as offline even though they are actively working. You need to verify the user's presence configuration. Which tool should you use?

Accepted Answer

Microsoft Teams client diagnostics. Presence in Teams is determined by user activity and client connectivity. The most appropriate tool to verify presence configuration is the Teams client diagnostics, which can reveal sign-in issues or connectivity problems that affect presence. The admin centers manage policies and identities but do not directly control or display presence status for a user.

Answer

Microsoft Teams admin center

Answer

Microsoft 365 admin center

Answer

Microsoft Entra admin center

Question 6

You are the Teams administrator for a company that uses Microsoft Teams. The network team reports that some users experience poor call quality, specifically one-way audio and dropped calls. You suspect that the Session Border Controller (SBC) is not receiving media from Teams clients. You need to verify whether the SBC is properly configured to receive media from the Teams service. Which tool should you use?

Accepted Answer

Microsoft Teams Network Assessment Tool. The Network Assessment Tool is designed to test network readiness for Teams, including media connectivity. It can simulate a call and check UDP ports and media relay, which helps determine if the SBC or network path is blocking media. This is the appropriate tool to verify SBC media reception in this troubleshooting scenario.

Answer

Microsoft Teams Direct Routing health check

Answer

Microsoft Teams Call Analytics

Answer

Microsoft Teams Network Planner

Question 7

You are a Teams administrator. You need to identify which users have been assigned the Microsoft 365 E5 license but are not actively using Microsoft Teams. You must also ensure that any reporting you use does not grant users access to content within Teams. Which two actions should you perform? (Choose two.)

Accepted Answer

Use PowerShell to retrieve all users with the Microsoft 365 E5 license and check their Teams activity via the Microsoft Graph API.. To identify E5-licensed users who are not using Teams without granting content access, you can use the Teams user activity report in the Teams admin center and export the data for analysis. Alternatively, PowerShell with Microsoft Graph API can programmatically retrieve license and activity data. Both methods provide metadata only and do not expose user content, meeting the requirement.

Answer

Assign the Teams Administrator role to the helpdesk team so they can review user chats for inactivity.

Answer

Use the Microsoft 365 admin center to run the Teams usage report and filter by license.

Answer

Use the Microsoft 365 compliance center to run an audit log search for Teams activities.

Question 8

You are the Teams administrator for a company that uses Microsoft Teams. Several users report that their calls drop after exactly 60 seconds. You need to determine whether the issue is related to a network proxy blocking a specific endpoint. Which tool should you use to verify the required endpoints for Teams media traffic?

Accepted Answer

Microsoft Teams Network Assessment Tool. The Microsoft Teams Network Assessment Tool is the correct choice because it performs a direct test of connectivity to Teams media endpoints, which is essential when calls drop after a consistent duration. It verifies that required ports and IP addresses are accessible, helping isolate proxy or firewall issues. Other tools provide general or usage data but lack the specific endpoint validation needed here.

Answer

Microsoft 365 network insights

Answer

Teams admin center > Analytics & reports > Usage reports

Answer

Microsoft 365 network connectivity test tool

Question 9

You are a Teams administrator. You need to identify which users in your organization have been assigned a Phone System license but have not yet activated their voicemail. Which report should you use?

Accepted Answer

Microsoft 365 admin center > Active users > filter by license. Filtering active users by license in the Microsoft 365 admin center is the correct approach because it provides a list of users with the Phone System license. By comparing this list with voicemail configuration, you can identify those who haven't activated voicemail. The other reports focus on usage or call quality, not license or feature activation status.

Answer

Teams usage report in the Microsoft 365 admin center

Answer

Teams voice report in the Teams admin center

Answer

PSTN usage report in the Teams admin center

Question 10

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The meeting shows in their calendar, but when they tap the join link, they get an error: 'We couldn't connect to the meeting.' Other attendees can join without issues. You need to troubleshoot the issue. Which action should you take first?

Accepted Answer

Verify the user's network connectivity and try switching between Wi-Fi and cellular data.. The most efficient first step is to verify the user's network connectivity and try switching between Wi-Fi and cellular data. This directly addresses the connection error and can quickly confirm if the device's network is the problem. Other actions, such as checking app version or policies, are less likely to resolve a connection-specific error when other attendees can join.

Answer

Review the meeting options to ensure the user is not restricted by a lobby policy.

Answer

Check the user's Teams mobile app version and update if necessary.

Answer

Use the Teams admin center to check the user's meeting policies.

Question 11

You are a Teams administrator for a large organization. You need to identify which users are experiencing poor call quality in real-time to proactively address issues. You want to set up alerts when call quality drops below a certain threshold. Which tool should you use?

Accepted Answer

Microsoft Teams Real-time Analytics. Real-time Analytics in the Teams admin center provides live call quality data and supports alerting when metrics cross thresholds. This enables proactive monitoring, which is exactly what the scenario requires. Other tools lack the real-time alerting capability for call quality.

Answer

Microsoft Teams Call Analytics

Answer

Microsoft 365 Service Health Dashboard

Answer

Microsoft 365 network connectivity test

Question 12

You are a Teams administrator. You need to troubleshoot a report from a user who experienced poor audio quality during a Teams meeting. You have access to Call Analytics. Which two metrics should you review to determine if the issue is related to the network? (Choose two.)

Accepted Answer

Packet loss. Packet loss and jitter are the two key network metrics in Call Analytics that directly affect audio quality. Packet loss causes gaps in audio, while jitter causes uneven playback. Both are indicative of network issues. The other options are either related to video, general latency, or codec selection, which are not the primary network metrics for diagnosing poor audio.

Answer

Audio codec

Answer

Round-trip time (RTT)

Answer

Video frame rate

Question 13

You are a Teams administrator. Your organization uses Microsoft Teams and has a hybrid deployment with Skype for Business. You need to troubleshoot why some users are unable to schedule Teams meetings. You suspect that the issue is related to the coexistence mode. Which two actions should you perform to resolve the issue? (Choose two.)

Accepted Answer

Verify the user's coexistence mode in the Teams admin center.. The coexistence mode and Teams meeting policy are the two key factors that determine whether a user can schedule Teams meetings in a hybrid environment. Verifying and correcting these settings will resolve the issue. Other options are either irrelevant or too broad.

Answer

Ensure the user is enabled for Teams in the Microsoft 365 admin center.

Answer

Check the user's Skype for Business online status.

Answer

Verify the user's Exchange Online calendar permissions.

Question 14

You are a Teams administrator. A user reports that they are unable to send messages in a specific Teams channel. Other members of the channel can send messages. You need to determine the cause. Which action should you take first?

Accepted Answer

Verify the user's membership and role in the channel.. The most likely cause is that the user lacks the necessary permissions to post in that channel. Checking their membership and role in the channel will quickly reveal if they are a member with posting rights or if they have been restricted. Other options, such as messaging policies or moderation settings, are less likely because the issue is isolated to one user and one channel.

Answer

Review the channel's moderation settings.

Answer

Clear the Teams client cache on the user's device.

Answer

Check the user's Teams messaging policy in the Teams admin center.

Question 15

You are a Teams administrator. Your organization has a hybrid deployment with Skype for Business on-premises and Teams. You need to ensure that a specific user's Teams meetings are not affected by a recent change in the on-premises environment. You suspect the user's account is homed on-premises. Which tool should you use to verify the user's Teams meeting configuration and coexistence mode?

Accepted Answer

Skype for Business Online PowerShell. Skype for Business Online PowerShell provides the necessary cmdlets to check a user's coexistence mode and Teams meeting configuration, even for hybrid users. The Get-CsOnlineUser cmdlet returns properties like TeamsUpgradeEffectiveMode, which indicates the coexistence mode. This is the authoritative method for verifying such settings in a hybrid scenario.

Answer

Microsoft Teams admin center > Users

Answer

Microsoft 365 admin center > Active users

Answer

Skype for Business Server Control Panel