MS-700 Monitor, Report on, and Troubleshoot Teams — 50 Questions

Question 1

The CEO is currently hosting a high-priority Microsoft Teams meeting. You receive a report that the CEO's audio is lagging. You need to view the real-time telemetry, including packet loss and jitter, for this specific ongoing meeting. Where should you look?

Choose an answer to begin — your selection is scored in the full session.

Accepted Answer

The user's meeting history in Teams Admin Center. To view real-time telemetry (such as packet loss and jitter) for an ongoing meeting, an administrator must use Call Analytics within the Teams Admin Center by searching for the specific user and viewing their active call/meeting details.

Answer

The Microsoft 365 Service Health dashboard

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The Call Quality Dashboard (CQD) Advanced Reports

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The Teams client developer tools (Ctrl+Alt+Shift+1)

Question 2

Your organization needs to delegate the ability to view Microsoft Teams activity reports and usage data without granting full administrative access to the Teams service. Which TWO roles can view these reports in the Microsoft 365 Admin Center? (Each correct answer presents a complete solution).

Accepted Answer

Global Reader. Option A (Global Reader) is correct because this role provides read-only access across all Microsoft 365 admin centers, including the ability to view Teams activity reports and usage data in the Microsoft 365 Admin Center without granting any write or configuration permissions over the Teams service. Option D (Reports Reader) is correct because it is specifically designed to grant read-only access to usage reports and activity data across Microsoft 365 services, including Teams, making it the least-privileged role for this reporting-only scenario. Option B (Teams Communications Support Engineer) is incorrect because it is scoped to troubleshooting call quality and communication issues, not to viewing tenant-wide usage and activity reports. Option C (Teams Device Administrator) is incorrect because it manages Teams-certified devices such as phones and room systems, not reporting data. Option E (Message Center Reader) is incorrect because it only provides read access to Message Center posts and service health communications, not Teams usage reports.

Answer

Teams Communications Support Engineer

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Teams Device Administrator

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Message Center Reader

Question 3

Refer to the exhibit. An administrator runs a PowerShell command to check the current Teams client configuration. Users report they cannot record any of their meetings. Based on the output, what is the most likely cause of this issue?

Accepted Answer

The AllowCloudRecording parameter is set to False.. The Get-CsTeamsMeetingPolicy cmdlet allows administrators to verify meeting-specific settings. In this scenario, the 'AllowCloudRecording' parameter is set to False, which is the direct cause of users being unable to record meetings. Settings in the meeting policy control features like recording, transcription, and screen sharing.

Answer

The users do not have a OneDrive for Business license.

Answer

The ScreenSharingMode is set to EntireScreen.

Answer

Private calling is enabled, which conflicts with recording.

Question 4

A user named User1 reports that during a call with an external client, the audio was choppy. You need to investigate the specific telemetry for User1's call to determine if the issue was caused by their local Wi-Fi. Where should you go?

Accepted Answer

User's Call History in Teams Admin Center. The User's Call History in the Teams Admin Center provides per-user, per-call telemetry that includes detailed media quality metrics such as packet loss, jitter, latency, and network type (Wi-Fi vs. Ethernet). For a specific user's call, this view surfaces the exact session data needed to determine whether the choppy audio correlated with Wi-Fi transport issues. CQD aggregates data across the tenant and is not designed for drilling into a single user's individual call in real time, making the user's Call History the correct targeted location.

Answer

Call Quality Dashboard (CQD)

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Teams Usage reports

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Microsoft 365 Audit Logs

Question 5

You need to determine the total number of active Teams meetings in your organization over the last 30 days. Which report should you review?

Accepted Answer

Teams User Activity report. The report in the Microsoft 365 admin center is officially named the 'Microsoft Teams user activity report'. The explanation refers to it as the 'Microsoft 365 Teams activity report', which is imprecise. Furthermore, the report specifically tracks 'Meetings organized' and 'Meetings participated in' per user, which allows for the calculation of total meetings.

Answer

Teams Device Usage report

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Teams File Usage report

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Microsoft 365 App Usage report

Question 6

Which THREE conditions must be met for a user to see data in the Call Analytics dashboard for a specific meeting?

Accepted Answer

The user must have used a supported Teams client.. For Call Analytics to display data, the meeting must have had at least two participants, the user must have used a supported Teams client, and the call telemetry must have been successfully uploaded to the Microsoft 365 service. The 24-hour wait time is incorrect as data is usually available within minutes, and an E5 license is not a prerequisite for basic Call Analytics functionality.

Answer

The meeting must have ended at least 24 hours ago.

Answer

The user must be assigned a Microsoft 365 E5 license.

Question 7

Refer to the exhibit. A user is experiencing issues joining meetings. The error code 0x8004010F appears. What is the most likely cause?

Accepted Answer

The user password has expired.. The error code 0x8004010F typically relates to Outlook and Exchange profile issues (MAPI_E_NOT_FOUND), but in the context of this specific Microsoft Teams troubleshooting scenario, it indicates an issue where the Outlook profile is incomplete or corrupted, often affecting scheduling or address book resolution.

Answer

The user has exceeded their storage quota.

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The local DNS server cannot resolve Teams FQDNs.

Answer

The Teams policy is blocking external access.

Question 8

A user is currently participating in a high-priority Microsoft Teams meeting and reports that their video is freezing intermittently. As a Teams Administrator, you need to view the current packet loss and jitter for this specific user's connection while the meeting is still in progress. What should you access?

Accepted Answer

Real-time Call Analytics. In the Microsoft Teams Admin Center, there is no distinct feature called 'Real-time Call Analytics'. The feature is simply 'Call Analytics'. When a user is in an active meeting, the 'Call Analytics' dashboard automatically displays real-time data (updated every few seconds). The distinction between 'Call Analytics' and 'Real-time Call Analytics' is a common misconception in exam prep materials.

Answer

The Teams Health dashboard

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The CQD Executive Summary

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Microsoft 365 Audit Logs

Question 9

A branch office reports consistent 'Poor' call ratings in the Call Quality Dashboard (CQD). You suspect the issue is related to the local network configuration. Which TWO actions should you perform to enrich the CQD data and isolate the problematic network segments? (Select TWO)

Accepted Answer

Upload a Tenant Data file containing subnet-to-building mapping to CQD.. Option A is correct because uploading a Tenant Data file (subnet-to-building mapping) to CQD lets you associate client subnets with specific buildings, so the 'Poor' ratings can be broken down and attributed to the problematic network segments in the branch office. Option B is correct because the Microsoft 365 Network Assessment Tool runs from the branch office and tests connectivity to Microsoft 365 endpoints, providing network telemetry that enriches CQD with path, latency, and packet-loss data to help isolate local network issues. Option C is not correct because the Call health view is a per-user troubleshooting view in the Teams admin center, not a CQD enrichment mechanism, and it is not enabled through a Teams meeting policy. Option D is not correct because a Teams Feedback policy only controls when users are prompted to rate calls; it does not add network segment data to CQD. Option E is not correct because the Teams App Usage report shows app usage activity, not call quality or network path information relevant to CQD.

Answer

Enable the 'Call health' view for all users via a Teams meeting policy.

Answer

Configure a new Teams Feedback policy to prompt for ratings after every call.

Answer

Review the Teams App Usage report for the specific branch office users.

Question 10

Refer to the exhibit. Users in your organization report that they cannot see the 'Call health' option in the 'More' menu during their active Teams meetings to troubleshoot their own connection issues. Based on the PowerShell output, what is the cause of this issue?

Accepted Answer

The AllowUserStats parameter is set to False in the client configuration.. The 'Call health' option in Teams meetings is controlled by the AllowUserStats parameter in the Teams client configuration. If AllowUserStats is set to False, users cannot see the Call health option. The PowerShell output likely shows this setting as False, which is the cause.

Answer

The AllowCloudRecording setting is interfering with the health dashboard.

Answer

The users are not assigned a Microsoft 365 E5 license.

Answer

Private calling must be disabled to show the health dashboard.

Question 11

A user reports that they cannot join a scheduled Teams meeting. When they click the join link, they receive an error stating 'You can't join this meeting because the meeting is full.' You need to resolve this issue. What is the most likely cause?

Accepted Answer

The meeting has reached the maximum number of participants allowed for the meeting type.. Teams meetings have participant limits that vary by license and meeting type. When the limit is reached, additional users cannot join and receive a 'meeting is full' error. The organizer must either upgrade the meeting to a larger capacity type or reduce the number of participants. This is a common issue with large meetings.

Answer

The user's Teams license does not allow them to join meetings with more than 100 participants.

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The meeting was scheduled as a channel meeting, which has a lower participant limit.

Answer

The meeting organizer has exceeded their meeting limit.

Question 12

A user reports that when they join a scheduled Teams meeting from their home office, they can hear other participants but no one can hear them. The user's device is a Windows 11 laptop with a built-in microphone. You need to determine whether the issue is related to the user's device or the network. Which action should you take first in the Microsoft Teams admin center?

Accepted Answer

Use Call Analytics to review the user's recent call and check the audio codec and device details. Call Analytics is the correct tool because it offers per-user call diagnostics, including device and network performance. It can show whether the microphone was functioning and if packet loss or jitter affected audio transmission. The other options are either for planning, broad service health, or usage reporting, which lack the granular detail needed to troubleshoot a single user's audio problem.

Answer

Check the Microsoft 365 Service Health dashboard for Teams advisories

Answer

Review the Teams usage report to see if the user has been active

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Run the Teams Network Planner for the user's location

Question 13

You are a Teams administrator. A user reports that they are unable to make outbound calls to external phone numbers using Microsoft Teams. You need to determine if the issue is related to the user's assigned dial plan. Which tool should you use to review the user's effective dial plan and voice routing policies?

Accepted Answer

Microsoft Teams admin center > Users > Manage users > select user > Policies tab.. To troubleshoot outbound calling, you must verify which dial plan is effective for the user. The Policies tab in the Teams admin center shows all assigned policies, including dial plans. This helps determine if the correct dial plan is applied, which defines normalization rules and voice routes for external calls.

Answer

Microsoft Teams admin center > Users > Manage users > select user > Voice tab.

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Microsoft 365 admin center > Users > Active users > select user > Licenses and apps.

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Microsoft Teams admin center > Voice > Dial plans > select dial plan > View details.

Question 14

You are a Teams administrator. You need to identify which users in your organization have been inactive in Microsoft Teams for the past 30 days so that you can reclaim their licenses. Which Microsoft Teams admin center report should you use?

Accepted Answer

Teams usage report. The Teams usage report includes a summary of active and inactive users, and it allows you to filter by time period. By selecting the last 30 days, you can see which users have not been active, making it the appropriate report for reclaiming licenses. Other reports focus on specific activity types or devices but do not provide a straightforward list of inactive users.

Answer

Teams live event usage report

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Teams user activity report

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Teams device usage report

Question 15

You are a Teams administrator. You need to monitor the health of the Microsoft Teams service and receive proactive notifications about incidents that may affect your users. (Choose two.)

Accepted Answer

Microsoft 365 admin center > Health > Service health. The correct tools are Service health in the Microsoft 365 admin center and its customization for notifications. Service health provides a dashboard of current and historical health for Teams, and you can set up email notifications for incidents. This combination allows you to monitor and receive proactive alerts. Other options like usage reports, Message center, or Intune service health do not provide Teams-specific incident monitoring and notifications.

Answer

Microsoft Intune admin center > Tenant administration > Service health

Answer

Teams admin center > Analytics & reports > Usage reports

Answer

Microsoft 365 admin center > Health > Message center

Question 16

You are a Teams administrator at Adventure Works. A user reports that they cannot join a scheduled Teams meeting from their mobile device. The error message says 'You can't join this meeting because the meeting policy doesn't allow it.' The user can join the same meeting from their desktop client. You need to resolve the issue. What should you check first?

Accepted Answer

The meeting policy assigned to the user for mobile device join capabilities. Teams meeting policies include a setting called 'Allow meeting join on mobile devices' (or similar) that can restrict joining meetings from mobile clients. If disabled, users will see a policy error when attempting to join from mobile, while desktop joins remain unaffected. Checking the assigned meeting policy for this setting is the correct first step. Other options like anonymous join, app version, or conditional access do not match the specific error message.

Answer

The user's Teams mobile app version and update status

Answer

The user's Teams meeting policy for anonymous join settings

Answer

The user's conditional access policy for mobile devices

Question 17

You are a Teams administrator for a consulting firm. The firm has recently enabled Teams for all employees. You need to monitor the adoption and usage of Teams to identify which departments are not using the platform effectively. You also need to ensure that you can track the number of active users and the types of activities they perform. Which TWO reports should you use? (Choose two.)

Accepted Answer

Teams activity report in the Microsoft 365 admin center. The Teams usage report and Teams activity report together provide the necessary data to monitor adoption and usage. The usage report shows active users and high-level activity, while the activity report drills down into specific actions like messages and calls. These reports can be filtered by department to identify groups that are not leveraging Teams effectively. Other tools focus on service health, call quality, or network readiness, which are not relevant for adoption tracking.

Answer

Call Quality Dashboard (CQD)

Answer

Microsoft 365 network connectivity test tool

Answer

Microsoft 365 Service Health dashboard

Question 18

You are a Teams administrator. Your organization has a hybrid environment with some users on-premises and some in the cloud. You need to troubleshoot why a specific user cannot schedule Teams meetings. The user's mailbox is on-premises. You have verified that the user has a Teams license and that the Teams meeting add-in is enabled. What is the most likely cause?

Accepted Answer

The user's on-premises mailbox does not have the Teams calendar app enabled.. For users with on-premises mailboxes in a hybrid Exchange environment, scheduling Teams meetings requires that the Teams calendar app be enabled on the mailbox. This is done by configuring the mailbox to allow the Teams meeting add-in to function. Without this configuration, the user will not see the option to schedule a Teams meeting. The other options are either already addressed or incorrect because Teams is a cloud service and the add-in is already enabled.

Answer

The user's mailbox is not enabled for Teams meeting scheduling.

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The Teams meeting add-in is not installed correctly on the user's Outlook client.

Answer

The user is not enabled for Teams in the on-premises environment.

Question 19

You are a Teams administrator. You need to monitor the number of active Teams users and the types of devices they use to connect over the last 30 days. You also need to identify any users who are exclusively using the Teams web client. Which report should you use?

Accepted Answer

Teams usage report in the Microsoft Teams admin center.. The Teams usage report in the Teams admin center provides detailed metrics on active users, including breakdowns by device type (Windows, Mac, iOS, Android, web). It allows administrators to see how many users are using each device type and to identify users who only use the web client. This report is specifically designed for monitoring adoption and usage patterns.

Answer

Teams user activity report in the Microsoft 365 admin center.

Answer

Call Quality Dashboard (CQD) in the Teams admin center.

Answer

Microsoft 365 usage analytics in the Microsoft 365 admin center.

Question 20

A user reports that their Teams client is not displaying the correct presence status; it shows as offline even though they are actively working. You need to verify the user's presence configuration. Which tool should you use?

Accepted Answer

Microsoft Teams client diagnostics. Presence in Teams is determined by user activity and client connectivity. The most appropriate tool to verify presence configuration is the Teams client diagnostics, which can reveal sign-in issues or connectivity problems that affect presence. The admin centers manage policies and identities but do not directly control or display presence status for a user.

Answer

Microsoft Teams admin center

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Microsoft 365 admin center

Answer

Microsoft Entra admin center