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← Describe shared features and Copilot capabilities practice sets

MB-910 Describe shared features and Copilot capabilities • Complete Question Bank

MB-910 Describe shared features and Copilot capabilities — All Questions With Answers

Complete MB-910 Describe shared features and Copilot capabilities question bank — all 0 questions with answers and detailed explanations.

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Certifications/MB-910/Practice Test/Describe shared features and Copilot capabilities/All Questions
Question 1mediummultiple choice
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A sales manager wants to use Copilot in Dynamics 365 Sales to quickly summarize a long email thread from a customer. The manager finds that Copilot is not generating any summaries. What is the most likely cause?

Question 2easymultiple choice
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A user is configuring a personal view in Dynamics 365 to show only records they own. After saving, the view does not appear in the view selector. What should the user do?

Question 3hardmulti select
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Which TWO actions can be performed using Copilot in Dynamics 365 Customer Service?

Question 4mediummultiple choice
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Refer to the exhibit. A company has configured a business unit and two teams. A record is owned by a user who is not a member of either team. The record is shared with the Sales Team. Which users will have access to the record?

Exhibit

Refer to the exhibit.
```
{
  "businessUnit": {
    "name": "Contoso Ltd.",
    "parentBusinessUnit": null,
    "businessUnitId": "00000000-0000-0000-0000-000000000001"
  },
  "teams": [
    {
      "name": "Sales Team",
      "teamType": "Owner",
      "members": ["user1@contoso.com", "user2@contoso.com"]
    },
    {
      "name": "Support Team",
      "teamType": "Access",
      "members": ["user3@contoso.com"]
    }
  ]
}
```
Question 5easymultiple choice
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A company is implementing Dynamics 365 Sales and wants to use Copilot to help sales representatives draft email responses. What is the prerequisite for enabling Copilot?

Question 6hardmultiple choice
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You are a Dynamics 365 administrator for a mid-size manufacturing company. The company uses Dynamics 365 Sales and Customer Service. Recently, the sales team reported that when they try to use Copilot to generate meeting notes, they receive an error message: 'Copilot is not available. Contact your administrator.' The support team, however, can use Copilot to summarize cases without issues. All users have appropriate licenses (Sales Premium for sales, Customer Service Enterprise for support). You verify that the Copilot feature is enabled in the Power Platform admin center. What is the most likely cause of the issue?

Question 7mediummulti select
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You are a Dynamics 365 administrator. Which THREE actions can be performed using Copilot capabilities in Dynamics 365?

Question 8hardmultiple choice
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Refer to the exhibit. The flow runs but does not send the email for leads with status 'New'. What is the most likely cause?

Exhibit

Refer to the exhibit. You are troubleshooting a Power Automate flow that sends an email when a lead is created in Dynamics 365. The trigger condition is:

```
@equals(triggerOutputs()?['body/statuscode'], 1)
```

The flow runs but does not send the email for leads with status 'New'. What is the most likely cause?
Question 9easymultiple choice
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Your organization uses Dynamics 365 Sales. The sales team spends significant time manually entering data and searching for customer information. You want to leverage Copilot to improve productivity. You need to recommend the best initial configuration to enable Copilot features for the sales team. The solution should require minimal custom development and follow Microsoft best practices. Which action should you take?

Question 10mediumdrag order
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Drag and drop the steps to configure a business process flow in Dynamics 365 into the correct order.

Drag steps to the numbered slots on the right, or tap a step then tap a slot.

Steps
Order
1Step 1
2Step 2
3Step 3
4Step 4
5Step 5
Question 11mediumdrag order
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Drag and drop the steps to set up a Power Automate flow triggered by a Dynamics 365 record change into the correct order.

Drag steps to the numbered slots on the right, or tap a step then tap a slot.

Steps
Order
1Step 1
2Step 2
3Step 3
4Step 4
5Step 5
Question 12mediummatching
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Match each Dynamics 365 term to its correct definition.

Drag a concept onto its matching description — or click a concept then click the description.

Concepts
Matches

A potential customer who has shown interest but not yet qualified

A qualified lead with a potential deal value and close date

An organization or company that you do business with

A specific person associated with an account or lead

A task, appointment, email, or phone call tracked in the system

Question 13mediummatching
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Match each Dynamics 365 term related to security to its definition.

Drag a concept onto its matching description — or click a concept then click the description.

Concepts
Matches

Assign privileges to roles, then assign users to roles

Restrict access to specific fields within an entity

Control which records a user can read, write, or delete

Hierarchical grouping of users and records for data isolation

Groups of users that can be assigned roles and access rights

Practice tests

Scored 10-question sessions with instant feedback and explanations.

MB-910 Practice Test 1 — 10 Questions→MB-910 Practice Test 2 — 10 Questions→MB-910 Practice Test 3 — 10 Questions→MB-910 Practice Test 4 — 10 Questions→MB-910 Practice Test 5 — 10 Questions→MB-910 Practice Exam 1 — 20 Questions→MB-910 Practice Exam 2 — 20 Questions→MB-910 Practice Exam 3 — 20 Questions→MB-910 Practice Exam 4 — 20 Questions→Free MB-910 Practice Test 1 — 30 Questions→Free MB-910 Practice Test 2 — 30 Questions→Free MB-910 Practice Test 3 — 30 Questions→MB-910 Practice Questions 1 — 50 Questions→MB-910 Practice Questions 2 — 50 Questions→MB-910 Exam Simulation 1 — 100 Questions→

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Describe Dynamics 365 Customer InsightsDescribe Dynamics 365 SalesDescribe Dynamics 365 Customer ServiceDescribe Dynamics 365 Field ServiceExplore the core capabilities of customer engagement apps in Dynamics 365Describe shared features and Copilot capabilities

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