The correct answer is the record owner and user1, user2. This is because record access security in Dynamics 365 operates on a combination of ownership and explicit sharing; the record owner always retains full access to records they own, and when a record is shared with a team, every member of that team inherits the shared permissions. On the Microsoft Dynamics 365 Fundamentals CRM MB-910 exam, this concept tests your understanding of how team-based sharing overrides business unit membership—a common trap is assuming that all users in the same business unit automatically see a record, when in fact only the owner and explicitly shared team members gain access. Remember that sharing is like handing a key to a team, not to the entire building; user3, being outside the Sales Team, remains locked out. A helpful memory tip: “Owner owns, team shares, non-members get stares.”
MB-910 Practice Question: Describe shared features and Copilot capabilities
This MB-910 practice question tests your understanding of describe shared features and copilot capabilities. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Refer to the exhibit. A company has configured a business unit and two teams. A record is owned by a user who is not a member of either team. The record is shared with the Sales Team. Which users will have access to the record?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The record owner and user1, user2.
Option C is correct because the record owner always has access to records they own, and the Sales Team has been explicitly granted shared access to the record. Since user1 and user2 are members of the Sales Team, they inherit the shared access. User3 is not a member of the Sales Team and has no other access mechanism, so they cannot see the record.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
All users: owner, user1, user2, user3.
Why it's wrong here
user3 does not have access because the record is not shared with Support Team.
✗
Only user1 and user2.
Why it's wrong here
The record owner also retains access.
✓
The record owner and user1, user2.
Why this is correct
The owner always has access, and sharing with Sales Team gives access to its members.
Related concept
Read the scenario before looking for a memorised answer.
✗
Only the record owner.
Why it's wrong here
Sharing grants access to team members beyond the owner.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often forget the record owner always has access, or assume that sharing with a team only gives access to the team lead, not all members, leading them to pick Option B or D.
Detailed technical explanation
How to think about this question
In Dynamics 365, record sharing can be granted to a team, which then propagates access to all team members via the team's access control list (ACL). The record owner retains full access regardless of team membership. This behavior is governed by the role-based security model, where team membership is evaluated at runtime to determine effective permissions.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A company's IT admin needs to give a contractor read-only access to production logs without sharing account credentials. Using role-based access control (RBAC) and temporary scoped permissions — not a permanent shared password — is the correct pattern. Questions like this test whether you can apply least-privilege access across cloud identity services.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Describe shared features and Copilot capabilities — This question tests Describe shared features and Copilot capabilities — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The record owner and user1, user2. — Option C is correct because the record owner always has access to records they own, and the Sales Team has been explicitly granted shared access to the record. Since user1 and user2 are members of the Sales Team, they inherit the shared access. User3 is not a member of the Sales Team and has no other access mechanism, so they cannot see the record.
What should I do if I get this MB-910 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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