220-1202 Windows Settings and Control Panel — All Questions With Answers

Question 1

A security incident occurred where an unauthorized user accessed a workstation. You need to review the event logs to determine when the breach happened. Which Control Panel applet would you use to launch the Event Viewer?

Accepted Answer

Administrative Tools. Administrative Tools is the Control Panel applet that provides access to advanced system tools, including Event Viewer. To investigate a security breach, you would open Administrative Tools and then launch Event Viewer to review security logs for unauthorized access events. This is the correct path because Event Viewer is not directly listed in the main Control Panel categories; it is nested within Administrative Tools.

Answer

System

Answer

Security and Maintenance

Answer

Device Manager

Question 2

A user calls the help desk because their Windows 10 PC is not showing any sound icon in the system tray, and audio is not working. You suspect the audio service is disabled. Which Control Panel applet would you use to check and restart the Windows Audio service?

Accepted Answer

Administrative Tools. The Windows Audio service is a background service that must be running for audio to function. The Administrative Tools applet provides access to the Services console (services.msc), where you can check the status of the Windows Audio service and restart it if it is disabled or stopped. This is the correct tool because the Sound applet only configures playback devices and volume, not service states.

Answer

Sound

Answer

Device Manager

Answer

System

Question 3

A user wants to configure their Windows 10 PC to automatically install driver updates from Windows Update. Which Settings page would you use to change the driver update behavior?

Accepted Answer

Update & Security > Windows Update > Advanced options. Option A is correct because the setting to control how Windows 10 handles driver updates from Windows Update is located under Update & Security > Windows Update > Advanced options. Here, you can toggle the 'Update drivers automatically' option, which determines whether Windows Update will automatically download and install driver updates for your hardware.

Answer

System > About

Answer

Devices > AutoPlay

Answer

Update & Security > Delivery Optimization

Question 4

A user needs to connect to a work VPN but cannot find the VPN settings in the network tray. You need to guide them to the correct location to add a VPN connection. Where in Windows Settings would you direct them?

Accepted Answer

Network & Internet > VPN. Option C is correct because the VPN settings in Windows are located under Network & Internet > VPN. This is the dedicated section where users can add, configure, and manage VPN connections, including setting up a new VPN profile with the server address, authentication method, and protocol (e.g., IKEv2, SSTP, or L2TP/IPsec). The network tray only shows existing connections; to add a new VPN, you must navigate to this specific settings page.

Answer

Network & Internet > Status

Answer

Network & Internet > Ethernet

Answer

Network & Internet > Proxy

Question 5

A user reports that their Windows 10 PC displays a 'Low Disk Space' warning on the C: drive. You want to use a built-in tool to delete temporary files and empty the Recycle Bin. Which Settings page should you open?

Accepted Answer

System > Storage. The 'Low Disk Space' warning on the C: drive can be resolved by using the built-in Storage Sense or the manual 'Free up space now' feature, both accessible under System > Storage. This page provides tools to delete temporary files, empty the Recycle Bin, and remove other unnecessary data to reclaim disk space without third-party software.

Answer

System > About

Answer

Apps > Apps & features

Answer

Update & Security > Windows Update

Question 6

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop. They recently replaced the motherboard. Which Control Panel applet should you use to re-activate Windows?

Accepted Answer

System. The System applet (also known as 'System Properties' or 'About' in Settings) is the correct Control Panel location to view and manage Windows activation status. After replacing the motherboard, Windows 10 detects a significant hardware change and may require re-activation. The System applet provides a 'Change product key' or 'Activate Windows' link to enter a new or existing license key, or to use the activation troubleshooter to re-activate with a digital license tied to a Microsoft account.

Answer

Device Manager

Answer

User Accounts

Answer

Network and Sharing Center

Question 7

A customer complains that after a recent Windows update, their default web browser keeps resetting to Microsoft Edge. They want to set Google Chrome as the default. Where in the Settings app would you configure this?

Accepted Answer

Apps > Default apps. Option C is correct because the 'Default apps' page under Apps in the Settings app is the specific location where you can change the default web browser from Microsoft Edge to Google Chrome. This setting controls which application handles protocols like HTTP and HTTPS, and it allows you to set Chrome as the default by selecting it from the list of installed browsers.

Answer

Apps > Apps & features

Answer

Personalization > Start

Answer

Update & Security > Windows Update

Question 8

A user reports that their Windows 10 PC is running slowly and they suspect too many programs start automatically. Which tool in the Settings app would you use to disable unnecessary startup programs?

Accepted Answer

Apps > Startup. Option D is correct because the Apps > Startup page in the Windows 10 Settings app provides a list of all startup programs with toggle switches to enable or disable them. This directly addresses the user's issue of too many programs launching automatically, which can slow down boot time and overall performance. The tool shows the impact of each startup item (e.g., 'High', 'Medium', 'Low') to help prioritize which to disable.

Answer

System > About

Answer

Devices > Bluetooth & other devices

Answer

Update & Security > Troubleshoot

Question 9

During a software deployment, you need to ensure that all users on a Windows 10 workstation have the company logo as their desktop background. Which Control Panel applet would you use to set a mandatory desktop background?

Accepted Answer

Personalization. The Personalization applet in Control Panel allows you to set a desktop background image. To enforce a mandatory background for all users, you would configure a Group Policy setting (via gpedit.msc) that references the Personalization category, specifically the 'Desktop Wallpaper' policy under User Configuration > Administrative Templates > Desktop > Desktop. This overrides individual user settings and locks the background.

Answer

Ease of Access Center

Answer

Display

Answer

Folder Options

Question 10

A company policy requires that all workstations must have Windows Firewall enabled. You check a user's PC and find the firewall is off. Which Control Panel applet would you use to turn it back on?

Accepted Answer

Windows Defender Firewall. The Windows Defender Firewall applet (Option B) is the dedicated Control Panel interface for managing Windows Firewall settings, including turning the firewall on or off. Since the question specifically asks which applet to use to enable the firewall, this is the correct tool. Other applets may display firewall status but do not provide the direct toggle to enable or disable the firewall.

Answer

Security and Maintenance

Answer

Network and Sharing Center

Answer

System

Question 11

A user needs to install a legacy application that requires administrator privileges to run, but they do not have local admin rights. You want to configure the application to always run with the highest privileges available without prompting for credentials. Which tool in Control Panel would you use to set this compatibility option?

Accepted Answer

Programs and Features. The Programs and Features applet provides access to the 'Change' option for installed programs, which includes compatibility settings. The 'Run this program as an administrator' option is found in the Compatibility tab of the program's properties, accessible from Programs and Features or directly from the shortcut.

Answer

System

Answer

User Accounts

Answer

Administrative Tools

Question 12

A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?

Accepted Answer

Administrative Tools > Local Security Policy. The Administrative Tools in Control Panel provides access to 'Local Security Policy' or 'Group Policy Management' for advanced users. However, the quickest way to check applied policies is to run 'rsop.msc' from the Run dialog, which is not in Control Panel. The correct answer tests knowledge that Administrative Tools contains shortcuts to policy editors, but the specific tool is not directly in Control Panel. The best choice is Administrative Tools > Local Security Policy or Group Policy Editor, depending on Windows edition.

Answer

System > Advanced system settings > Performance

Answer

Personalization > Background

Answer

Ease of Access Center > Make the computer easier to see

Question 13

A user reports that their Windows 10 PC is running slowly and the hard drive light is constantly active. You suspect the indexing service is consuming resources. Which Control Panel applet allows you to modify which folders are indexed, or to rebuild the index?

Accepted Answer

Indexing Options. The Indexing Options applet (C) is the correct Control Panel tool for managing the Windows Search index. It allows you to add or remove folders from the index and provides a button to rebuild the index, which can resolve performance issues caused by a corrupted or overly broad index. The constantly active hard drive light indicates the indexing service is actively processing files, and modifying or rebuilding the index directly addresses this resource consumption.

Answer

File Explorer Options

Answer

System > Advanced system settings > Performance

Answer

Administrative Tools > Services

Question 14

After a recent Windows update, a user's printer stopped working. You suspect the update changed the default print spooler service startup type. Which Control Panel tool should you use to verify and correct the service startup type?

Accepted Answer

Administrative Tools > Services. The Print Spooler service is a Windows service that manages print jobs sent to the printer. Its startup type (e.g., Automatic, Manual, Disabled) is configured in the Services console, which is accessed via Administrative Tools > Services. Device Manager and Printers & scanners do not provide service startup type settings, and System > Advanced system settings deals with performance and user profiles, not services.

Answer

Device Manager

Answer

Printers & scanners

Answer

System > Advanced system settings

Question 15

A technician is configuring a new Windows 10 workstation for a user who is visually impaired. The user needs the screen magnifier to start automatically when they log in, and they want high-contrast themes. Which Control Panel tool should the technician use to enable these accessibility features?

Accepted Answer

Ease of Access Center. The Ease of Access Center in Windows 10 is the dedicated Control Panel tool for configuring accessibility features, including Magnifier and high-contrast themes. It provides settings to enable Magnifier to start automatically at login and to apply high-contrast themes system-wide, directly addressing the user's needs.

Answer

System > Advanced system settings

Answer

Personalization

Answer

Display

Question 16

A security audit reveals that a user's Windows 10 workstation has remote desktop enabled, which violates company policy. You need to disable Remote Desktop and ensure it cannot be easily re-enabled by the user. Which Control Panel tool should you use?

Accepted Answer

System > Remote Desktop. The correct answer is A because the Remote Desktop setting is managed through System Properties > Remote tab, which can be accessed via Control Panel > System > Remote Desktop. Disabling it here prevents the user from easily re-enabling it through the Settings app, as the Control Panel path requires administrative privileges to modify, whereas the Settings app may allow a standard user to toggle it. This directly addresses the audit finding by enforcing the policy at the system level.

Answer

Windows Defender Firewall

Answer

User Accounts > Manage another account

Answer

Administrative Tools > Services

Question 17

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior. Which Control Panel tool should you use to change the default action?

Accepted Answer

AutoPlay. AutoPlay is the Windows Control Panel tool specifically designed to manage the default behavior when removable media like USB flash drives are connected. By configuring AutoPlay, you can set the system to 'Take no action' instead of automatically opening the folder and playing media files. This directly addresses the customer's frustration by stopping the automatic playback and folder opening.

Answer

File Explorer Options

Answer

Device Manager

Answer

Default Programs

Question 18

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

Accepted Answer

Settings > Privacy > Camera. The Privacy settings are managed through the Settings app in Windows 10/11, not the traditional Control Panel. However, the question tests knowledge of where privacy controls are located. The correct path is Settings > Privacy > Camera/Microphone, which allows per-app permission management.

Answer

Control Panel > System and Security > Security and Maintenance

Answer

Control Panel > User Accounts > Credential Manager

Answer

Control Panel > Hardware and Sound > Devices and Printers

Question 19

A user reports that they cannot install a signed driver for a new graphics card because Windows displays a 'Windows can't verify the publisher of this driver software' error. You need to adjust the driver signing enforcement settings to allow installation. Which Control Panel tool allows you to change driver signing behavior?

Accepted Answer

System > Advanced system settings > Hardware > Device Installation Settings. The System applet's 'Advanced system settings' includes a 'Hardware' tab with 'Device Installation Settings'. However, driver signing enforcement is configured via 'Startup and Recovery' or by using the 'bcdedit' command. The correct answer is System > Advanced system settings > Hardware > Device Installation Settings, which lets you choose whether to automatically download drivers and allow unsigned drivers.

Answer

Device Manager

Answer

Programs and Features > Turn Windows features on or off

Answer

Administrative Tools > Services

Question 20

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop, even though they purchased a retail license key. You need to resolve the activation issue. Which Control Panel applet should you use first?

Accepted Answer

System. The System applet (Control Panel > System) provides direct access to the Windows activation status and the 'Change product key' option. Since the user already has a retail license key, the first troubleshooting step is to verify the current activation state and re-enter the key via this applet, which triggers a re-activation with Microsoft's licensing servers.

Answer

Device Manager

Answer

Programs and Features

Answer

User Accounts

220-1202 Windows Settings and Control Panel — All Questions With Answers

A security incident occurred where an unauthorized user accessed a workstation. You need to review the event logs to determine when the breach happened. Which Control Panel applet would you use to launch the Event Viewer?

A user calls the help desk because their Windows 10 PC is not showing any sound icon in the system tray, and audio is not working. You suspect the audio service is disabled. Which Control Panel applet would you use to check and restart the Windows Audio service?

A user wants to configure their Windows 10 PC to automatically install driver updates from Windows Update. Which Settings page would you use to change the driver update behavior?

A user needs to connect to a work VPN but cannot find the VPN settings in the network tray. You need to guide them to the correct location to add a VPN connection. Where in Windows Settings would you direct them?

A user reports that their Windows 10 PC displays a 'Low Disk Space' warning on the C: drive. You want to use a built-in tool to delete temporary files and empty the Recycle Bin. Which Settings page should you open?

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop. They recently replaced the motherboard. Which Control Panel applet should you use to re-activate Windows?

A customer complains that after a recent Windows update, their default web browser keeps resetting to Microsoft Edge. They want to set Google Chrome as the default. Where in the Settings app would you configure this?

A user reports that their Windows 10 PC is running slowly and they suspect too many programs start automatically. Which tool in the Settings app would you use to disable unnecessary startup programs?

During a software deployment, you need to ensure that all users on a Windows 10 workstation have the company logo as their desktop background. Which Control Panel applet would you use to set a mandatory desktop background?

A company policy requires that all workstations must have Windows Firewall enabled. You check a user's PC and find the firewall is off. Which Control Panel applet would you use to turn it back on?

A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?

A user reports that their Windows 10 PC is running slowly and the hard drive light is constantly active. You suspect the indexing service is consuming resources. Which Control Panel applet allows you to modify which folders are indexed, or to rebuild the index?

After a recent Windows update, a user's printer stopped working. You suspect the update changed the default print spooler service startup type. Which Control Panel tool should you use to verify and correct the service startup type?

A technician is configuring a new Windows 10 workstation for a user who is visually impaired. The user needs the screen magnifier to start automatically when they log in, and they want high-contrast themes. Which Control Panel tool should the technician use to enable these accessibility features?

A security audit reveals that a user's Windows 10 workstation has remote desktop enabled, which violates company policy. You need to disable Remote Desktop and ensure it cannot be easily re-enabled by the user. Which Control Panel tool should you use?

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior. Which Control Panel tool should you use to change the default action?

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop, even though they purchased a retail license key. You need to resolve the activation issue. Which Control Panel applet should you use first?

A user reports that their Windows 10 PC is running slowly and they suspect too many programs are starting automatically. They want to disable a few startup items without uninstalling them. Which tool should you use to manage these startup programs?

A small business owner wants to prevent employees from installing any software on their Windows 10 workstations without administrator approval. Which Control Panel or Settings feature should you configure to enforce this restriction?

A technician needs to configure a Windows 10 kiosk machine that runs a single full-screen application for public use. They want to prevent users from accessing the desktop, taskbar, or any other system functions. Which Settings page should they use to set up this restricted user experience?

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior but still want the drive to be recognized. Which Control Panel item should you use?

A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?

A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?

220-1202 Windows Settings and Control Panel — All Questions With Answers

A security incident occurred where an unauthorized user accessed a workstation. You need to review the event logs to determine when the breach happened. Which Control Panel applet would you use to launch the Event Viewer?

A user calls the help desk because their Windows 10 PC is not showing any sound icon in the system tray, and audio is not working. You suspect the audio service is disabled. Which Control Panel applet would you use to check and restart the Windows Audio service?

A user wants to configure their Windows 10 PC to automatically install driver updates from Windows Update. Which Settings page would you use to change the driver update behavior?

A user needs to connect to a work VPN but cannot find the VPN settings in the network tray. You need to guide them to the correct location to add a VPN connection. Where in Windows Settings would you direct them?

A user reports that their Windows 10 PC displays a 'Low Disk Space' warning on the C: drive. You want to use a built-in tool to delete temporary files and empty the Recycle Bin. Which Settings page should you open?

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop. They recently replaced the motherboard. Which Control Panel applet should you use to re-activate Windows?

A customer complains that after a recent Windows update, their default web browser keeps resetting to Microsoft Edge. They want to set Google Chrome as the default. Where in the Settings app would you configure this?

A user reports that their Windows 10 PC is running slowly and they suspect too many programs start automatically. Which tool in the Settings app would you use to disable unnecessary startup programs?

During a software deployment, you need to ensure that all users on a Windows 10 workstation have the company logo as their desktop background. Which Control Panel applet would you use to set a mandatory desktop background?

A company policy requires that all workstations must have Windows Firewall enabled. You check a user's PC and find the firewall is off. Which Control Panel applet would you use to turn it back on?

A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?

A user reports that their Windows 10 PC is running slowly and the hard drive light is constantly active. You suspect the indexing service is consuming resources. Which Control Panel applet allows you to modify which folders are indexed, or to rebuild the index?

After a recent Windows update, a user's printer stopped working. You suspect the update changed the default print spooler service startup type. Which Control Panel tool should you use to verify and correct the service startup type?

A technician is configuring a new Windows 10 workstation for a user who is visually impaired. The user needs the screen magnifier to start automatically when they log in, and they want high-contrast themes. Which Control Panel tool should the technician use to enable these accessibility features?

A security audit reveals that a user's Windows 10 workstation has remote desktop enabled, which violates company policy. You need to disable Remote Desktop and ensure it cannot be easily re-enabled by the user. Which Control Panel tool should you use?

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior. Which Control Panel tool should you use to change the default action?

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

A user reports that their Windows 10 laptop shows a 'Your license will expire soon' watermark on the desktop, even though they purchased a retail license key. You need to resolve the activation issue. Which Control Panel applet should you use first?

A user reports that their Windows 10 PC is running slowly and they suspect too many programs are starting automatically. They want to disable a few startup items without uninstalling them. Which tool should you use to manage these startup programs?

A small business owner wants to prevent employees from installing any software on their Windows 10 workstations without administrator approval. Which Control Panel or Settings feature should you configure to enforce this restriction?

A technician needs to configure a Windows 10 kiosk machine that runs a single full-screen application for public use. They want to prevent users from accessing the desktop, taskbar, or any other system functions. Which Settings page should they use to set up this restricted user experience?

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior but still want the drive to be recognized. Which Control Panel item should you use?

A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?

A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?