220-1202 Practice Questions 2 — 50 Questions

Question 1

A technician needs to write a batch script that will copy a configuration file from a network share to the local system32 directory only if the file on the share is newer than the local copy. Which command should the technician use to perform this conditional copy?

Accepted Answer

xcopy \server\share\config.txt C:\Windows\System32\ /d /y. The 'xcopy' command with the /d switch copies files only if the source is newer than the destination. This is a common requirement for updating configuration files without overwriting newer local versions. The /y switch suppresses confirmation prompts.

Answer

copy /y \server\share\config.txt C:\Windows\System32\

Answer

robocopy \server\share C:\Windows\System32 config.txt /mir

Answer

move /y \server\share\config.txt C:\Windows\System32\

Question 2

A customer calls to report that their laptop won't turn on. The technician suspects a dead battery. Which of the following responses demonstrates proper troubleshooting and professionalism?

Accepted Answer

Ask the customer to plug in the charger and see if any lights appear.. A systematic approach to troubleshooting shows competence. Starting with simple checks and explaining each step keeps the customer informed and involved.

Answer

Tell the customer to buy a new battery immediately.

Answer

Say that the motherboard is likely dead and needs replacement.

Answer

Tell the customer to bring the laptop to the shop without further questions.

Question 3

A user calls the help desk frustrated because their laptop will not connect to the company Wi-Fi. They say they have tried restarting the laptop but it still does not work. The technician suspects the wireless adapter driver may be corrupt. What is the best first step for the technician to take?

Accepted Answer

Ask the user if they see any error messages or if other devices connect to the Wi-Fi.. This question tests the concept of active listening and gathering information before jumping to solutions. The correct answer is to ask clarifying questions to understand the issue fully, which ensures the technician does not waste time on incorrect assumptions.

Answer

Remotely reinstall the wireless adapter driver.

Answer

Tell the user to bring the laptop to the IT office for a physical inspection.

Answer

Escalate the ticket to the network team immediately.

Question 4

A customer reports that their computer is running very slowly after they installed a new screensaver. The technician suspects the screensaver may be consuming excessive resources. Which of the following is the most professional way to address this?

Accepted Answer

Explain that you will check the system resources to identify the cause of the slowness.. This question emphasizes respectful communication and avoiding blame. The correct answer focuses on investigating the issue without accusing the user.

Answer

Tell the customer that the screensaver is likely the problem and they should uninstall it.

Answer

Blame the screensaver and suggest the customer stop using decorative software.

Answer

Ignore the screensaver and run a full virus scan.

Question 5

A technician is troubleshooting a network issue and needs to access the user's computer remotely. The user is in a different city and speaks with a heavy accent, making communication difficult. The technician has trouble understanding the user's description of the error. What is the best approach?

Accepted Answer

Ask the user to type the error message in a chat window to avoid miscommunication.. This question tests adaptability and respectful communication when language barriers exist. The correct answer uses a collaborative, patient approach to ensure understanding without causing embarrassment.

Answer

Speak slowly and loudly, repeating each question until the user understands.

Answer

Ask the user to transfer the call to a colleague who speaks English more clearly.

Answer

Proceed with remote access without further communication, assuming you can diagnose the issue visually.

Question 6

A customer needs to transfer their user profile, documents, and application settings from an old Windows 7 PC to a new Windows 10 PC. Which Windows tool is specifically designed for this purpose?

Accepted Answer

User State Migration Tool (USMT). The User State Migration Tool (USMT) is a command-line tool designed for large-scale migrations of user profiles and settings. It is included in the Windows Assessment and Deployment Kit (ADK). For simpler transfers, Windows Easy Transfer was used in older versions, but USMT is the enterprise-grade solution.

Answer

Windows Easy Transfer

Answer

File History

Answer

Windows Backup and Restore

Question 7

You are configuring a new Windows 10 workstation for a remote employee who will connect to the corporate VPN. The user should not be able to install software or change system settings. Which tool should you use to enforce these restrictions?

Accepted Answer

Local Group Policy Editor. Local Group Policy Editor (gpedit.msc) allows you to configure security and restriction policies on a standalone computer. You can disable the ability to install software by setting the 'Disable Windows Installer' policy and restrict access to Control Panel settings. This is the appropriate tool for a non-domain joined machine.

Answer

User Account Control (UAC) settings

Answer

Device Manager

Answer

Registry Editor

Question 8

You are troubleshooting a Windows 10 PC that fails to boot with the error 'Boot Configuration Data is missing.' Which built-in tool can you use from the Windows Recovery Environment to rebuild the BCD store?

Accepted Answer

Bootrec.exe. Bootrec.exe is the correct built-in tool for rebuilding the Boot Configuration Data (BCD) store from the Windows Recovery Environment (WinRE). The specific command 'bootrec /rebuildbcd' scans all disks for Windows installations and allows you to rebuild the BCD store, directly addressing the 'Boot Configuration Data is missing' error. Other tools like SFC, Diskpart, and CHKDSK do not have the capability to reconstruct the BCD store.

Answer

System File Checker (sfc /scannow)

Answer

Diskpart

Answer

CHKDSK

Question 9

A customer calls saying that after installing a new application, their Windows 11 desktop icons are scattered and the taskbar keeps disappearing. They need a quick way to restore the default desktop layout and taskbar behavior without affecting personal files. Which built-in tool should you guide them to use?

Accepted Answer

System Restore from the System Protection tab.. The System Restore tool rolls back system files and registry settings to a previous restore point, which can undo changes made by the problematic application. It does not affect personal files. The other options either don't target system changes or are too drastic.

Answer

Reset this PC with the 'Keep my files' option.

Answer

Refresh the desktop by right-clicking and selecting 'Refresh'.

Answer

Use the Deployment Imaging Service and Management Tool (DISM) to repair the system image.

Question 10

During a routine security audit, you discover that several user accounts on a Windows 10 workstation have local administrator privileges when they should only be standard users. You need to quickly review and modify user account types from the command line. Which built-in tool should you use?

Accepted Answer

net localgroup. The 'net localgroup' command allows you to view and modify local group memberships, such as adding or removing users from the Administrators group. The other options are either for different purposes (like disk management) or require a GUI.

Answer

lusrmgr.msc (Local Users and Groups MMC)

Answer

net user

Answer

diskpart

Question 11

A user reports that their Windows 10 laptop is running very slowly after a recent software installation. You suspect a driver conflict. You need to boot the system with a minimal set of drivers and services to troubleshoot, but you must not use Safe Mode because the user needs network access for remote support. Which boot configuration should you set using the System Configuration tool?

Accepted Answer

Under the General tab, select 'Diagnostic startup'.. The System Configuration (msconfig) tool allows you to enable 'Selective startup' and load only essential services and startup items, while still allowing network drivers to load. Safe Mode with Networking would also work but is not a msconfig setting; the question specifies using msconfig.

Answer

Set the boot to 'Safe boot' with 'Network' selected under Boot options.

Answer

Under the General tab, select 'Selective startup' and uncheck 'Load system services'.

Answer

Under the Boot tab, check 'No GUI boot' and set the timeout to 0.

Question 12

A small business has a shared Windows 10 workstation that multiple employees use. They want to ensure that each user's desktop settings, files, and application data are completely isolated and that users cannot access each other's data. Which feature should you configure to achieve this?

Accepted Answer

Create standard local user accounts and set NTFS permissions on each user's profile folder.. Standard local user accounts with NTFS permissions provide isolation by default; each user has their own profile folder with restricted permissions. The other options either don't enforce isolation (guest account) or are for different purposes (domain, BitLocker).

Answer

Enable the built-in Guest account for all users.

Answer

Join the computer to a domain and use roaming profiles.

Answer

Enable BitLocker on the system drive.

Question 13

A user on a Windows 10 Pro workstation complains that they cannot change their desktop background or theme, and several personalization settings are grayed out. The computer is not joined to a domain. Which Group Policy or local policy setting is most likely causing this restriction?

Accepted Answer

The 'Prevent changing desktop background' policy.. The Local Group Policy Editor (gpedit.msc) can enforce user restrictions. The specific policy 'Prevent changing desktop background' under User Configuration > Administrative Templates > Control Panel > Personalization would cause this symptom. The other options are either not specific to personalization or affect different settings.

Answer

The 'Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands' policy.

Answer

The 'Prohibit access to Control Panel and PC settings' policy.

Answer

The 'Turn off all Windows Spotlight features' policy.

Question 14

A customer reports that their Windows 10 laptop is running slowly and they suspect a program is using too much memory. They ask you to check the system's resource usage. Which built-in Windows tool would you use to view real-time memory, CPU, and disk usage?

Accepted Answer

Task Manager. Task Manager provides a real-time overview of system performance, including memory, CPU, and disk usage, making it the ideal tool for diagnosing resource bottlenecks. The Resource Monitor offers more detailed data but is accessed from Task Manager, not directly. Performance Monitor and System Configuration are for advanced logging and startup management, respectively.

Answer

Resource Monitor

Answer

Performance Monitor

Answer

System Configuration (msconfig)

Question 15

A technician needs to deploy a custom Windows 10 image to 50 identical workstations. The image must include specific drivers, applications, and settings. Which tool should the technician use to create and manage the deployment image?

Accepted Answer

System Preparation Tool (Sysprep). System Preparation Tool (Sysprep) is used to generalize a Windows installation so it can be imaged and deployed to multiple computers. DISM is used to capture and apply images, but Sysprep is required to prepare the OS for imaging. Windows PE is a minimal OS for deployment tasks, not for creating the image. Windows ADK includes deployment tools but Sysprep is the specific tool for image preparation.

Answer

Deployment Image Servicing and Management (DISM)

Answer

Windows Preinstallation Environment (Windows PE)

Answer

Windows Assessment and Deployment Kit (Windows ADK)

Question 16

A user needs to install a legacy application that requires administrator privileges to run, but they do not have local admin rights. You want to configure the application to always run with the highest privileges available without prompting for credentials. Which tool in Control Panel would you use to set this compatibility option?

Accepted Answer

Programs and Features. The Programs and Features applet provides access to the 'Change' option for installed programs, which includes compatibility settings. The 'Run this program as an administrator' option is found in the Compatibility tab of the program's properties, accessible from Programs and Features or directly from the shortcut.

Answer

System

Answer

User Accounts

Answer

Administrative Tools

Question 17

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

Accepted Answer

Settings > Privacy > Camera. The Privacy settings are managed through the Settings app in Windows 10/11, not the traditional Control Panel. However, the question tests knowledge of where privacy controls are located. The correct path is Settings > Privacy > Camera/Microphone, which allows per-app permission management.

Answer

Control Panel > System and Security > Security and Maintenance

Answer

Control Panel > User Accounts > Credential Manager

Answer

Control Panel > Hardware and Sound > Devices and Printers

Question 18

A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?

Accepted Answer

Administrative Tools > Local Security Policy. The Administrative Tools in Control Panel provides access to 'Local Security Policy' or 'Group Policy Management' for advanced users. However, the quickest way to check applied policies is to run 'rsop.msc' from the Run dialog, which is not in Control Panel. The correct answer tests knowledge that Administrative Tools contains shortcuts to policy editors, but the specific tool is not directly in Control Panel. The best choice is Administrative Tools > Local Security Policy or Group Policy Editor, depending on Windows edition.

Answer

System > Advanced system settings > Performance

Answer

Personalization > Background

Answer

Ease of Access Center > Make the computer easier to see

Question 19

A user reports that they cannot install a signed driver for a new graphics card because Windows displays a 'Windows can't verify the publisher of this driver software' error. You need to adjust the driver signing enforcement settings to allow installation. Which Control Panel tool allows you to change driver signing behavior?

Accepted Answer

System > Advanced system settings > Hardware > Device Installation Settings. The System applet's 'Advanced system settings' includes a 'Hardware' tab with 'Device Installation Settings'. However, driver signing enforcement is configured via 'Startup and Recovery' or by using the 'bcdedit' command. The correct answer is System > Advanced system settings > Hardware > Device Installation Settings, which lets you choose whether to automatically download drivers and allow unsigned drivers.

Answer

Device Manager

Answer

Programs and Features > Turn Windows features on or off

Answer

Administrative Tools > Services

Question 20

A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?

Accepted Answer

Default Apps. The correct tool is 'Default Apps' in Windows Settings, where you can set per-application defaults. This ensures the change persists across restarts, unlike simply choosing 'Always use this app' from a file dialog which may not override system policies.

Answer

Programs and Features

Answer

Internet Options

Answer

Device Manager