220-1202 · domain
Operational Procedures
Operational Procedures covers the people-and-process side of IT: safety, environmental controls, documentation, change management, backups, and secure data disposal. On 220-1202 it is tested through scenario questions that ask you to pick the correct first step, the right destruction method, or the proper safety precaution, so you must know both the procedure and the order in which it is performed.
Focused practice
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What this domain covers
What to know about Operational Procedures
You must be able to follow written procedures in the right order: protect yourself and the equipment, document and get approval before changes, and destroy data according to policy. The single most important thing is to identify the required first action in a scenario, not the most convenient one.
Use ESD straps, antistatic mats, and proper power-down before touching internal components.
Follow change management: document, get approval, notify users, and have a rollback plan.
Apply data destruction methods such as physical shredding, degaussing, and secure wipe.
Use Windows tools like Event Viewer, Task Manager, and backup/restore for documentation and recovery.
Watch out for
Common Operational Procedures exam traps
- ▸Choosing a logical wipe or overwrite when the policy explicitly requires physical destruction of the drive.
- ▸Skipping the first step in malware response, such as disconnecting the network before running scans or deleting files.
- ▸Ignoring safety order: unplugging power before opening the case, then using an ESD strap while working inside.
Question index
All Operational Procedures questions (8)
Click any question to see the full explanation, or start a practice session above.
A technician is preparing to replace a failed hard drive in a user's desktop PC. The drive contains sensitive company data. The technician wants to ensure proper disposal of the old drive and maintain data security. Which of the following TWO actions should the technician take? (Choose two.)
Hard2A user calls the help desk stating that their laptop screen is cracked and they need it replaced. The company policy requires that all hardware repairs be performed by the IT department. The user is remote and cannot come to the office. Which of the following should the technician do FIRST?
Easy3A technician is troubleshooting a Windows 10 workstation that is running very slowly. The technician suspects a malware infection. Which of the following should the technician do FIRST according to best practices for malware removal?
Medium4A technician is preparing to replace a faulty power supply in a desktop computer. Which of the following safety precautions should the technician take? (Choose two.)
Medium5A company is implementing a new policy that requires all employee laptops to have full-disk encryption enabled. A technician is asked to verify compliance on a Windows 11 Pro laptop. Which of the following tools should the technician use to check the encryption status?
Medium6A technician is called to a user's desk where the user has left a sticky note with their password taped to the monitor. The technician needs to document this in the ticket. Which of the following should the technician do FIRST?
Easy7A technician is preparing to dispose of several old hard drives that contain sensitive company data. The organization's data destruction policy requires physical destruction. Which of the following methods are appropriate for physically destroying the drives? (Choose two.)
Hard8A user reports that their Windows 10 laptop is running very slowly and the hard drive light is constantly active. The technician suspects a malware infection. Which of the following should the technician perform FIRST according to best practices?
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Frequently asked questions
- What does the Operational Procedures domain cover on the 220-1202 exam?
- You must be able to follow written procedures in the right order: protect yourself and the equipment, document and get approval before changes, and destroy data according to policy. The single most important thing is to identify the required first action in a scenario, not the most convenient one.
- How many questions are in this domain?
- This page lists all 8 Operational Procedures questions in the 220-1202 question bank. The actual exam draws from this domain proportionally to its weighting in the official exam blueprint.
- What is the best way to practise this domain?
- Start with a short focused session (10 questions) to identify gaps, then work through explanations. Repeat with a longer session once the weak areas feel solid.
- Can I practise only Operational Procedures questions?
- Yes — the session launcher on this page filters questions to this domain only. Choose any session length for inline explanations and scoring.