220-1202 Practice Question: A technician is troubleshooting a Windows 10 PC…

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

• ✓

  System Properties > System Protection

  Why this is correct

  System Protection, accessible via System Properties, is the correct choice because it enables System Restore. System Restore allows a technician to revert the operating system's critical files, registry settings, and installed programs to a previous working state, effectively undoing recent changes that might have introduced corruption or instability. This process is invaluable for resolving issues like system crashes or unbootable states caused by faulty updates or software installations, without affecting personal user data.

• ✗

  Device Manager

  Why it's wrong here

  Device Manager is primarily used for managing hardware components and their associated drivers. While driver conflicts can certainly cause display issues, a black screen with only a cursor often indicates a more fundamental problem with the Windows operating system's shell (explorer.exe) or core system files, which Device Manager is not equipped to diagnose or repair. Its functionality is limited to driver updates, rollbacks, and enabling/disabling devices, not system file integrity checks or restoration.

• ✗

  Administrative Tools > Computer Management

  Why it's wrong here

  Administrative Tools > Computer Management consolidates various utilities such as Disk Management, Event Viewer, Services, and Local Users and Groups. While these tools are essential for system diagnostics, resource management, and user administration, they do not offer direct mechanisms for repairing corrupted operating system files or reverting system-wide changes. It lacks the specific functionality of System Restore or a System File Checker (SFC) utility needed to address deep system corruption.

• ✗

  Settings > Update & Security > Troubleshoot

  Why it's wrong here

  The Settings > Update & Security > Troubleshoot page provides automated diagnostic and repair routines for common, less severe Windows issues, such as network connectivity, audio playback, or printer problems. However, these automated troubleshooters are typically designed for user-facing issues and often require a functional graphical user interface to operate effectively. For critical system failures like a black screen without the shell loading, direct system repair tools like System Restore or manual command-line utilities are generally more effective and accessible.

Go deeper

Related to this question