Software Troubleshooting

A user's Windows 10 laptop has become increasingly slow over the past month. The hard drive activity light is constantly on, and the system often freezes for several seconds. A technician suspects the issue is related to a failing hard disk drive (HDD). Which two of the following should the technician perform to confirm the diagnosis? (Choose two.)

A user complains that their Windows 10 computer takes a very long time to start up and become responsive after logging in. They have not installed any new programs. Which of the following should a technician check FIRST to improve startup performance?

A technician is troubleshooting a Windows 10 workstation that repeatedly displays a message stating "The User Profile Service failed the logon. User profile cannot be loaded." The user can log in with a different account. Which of the following should the technician do to allow the user to log in with their original profile while preserving their data?

A technician is troubleshooting a Windows 10 workstation that repeatedly shows a message stating the operating system could not be found. The drive is detected in UEFI/BIOS, and the technician suspects the boot configuration is damaged. Which command should the technician run from the Windows Recovery Environment to rebuild the Boot Configuration Data store?

A user reports that their Windows 11 laptop occasionally shows a blue screen with the stop code CRITICAL_PROCESS_DIED. The issue occurs randomly, about once every two days. The user has not installed any new hardware or software recently. Which of the following should a technician perform FIRST to troubleshoot this issue?

A user complains that every time they open their web browser, the homepage has changed to an unfamiliar search site and new toolbars appear. They did not change these settings. Which of the following is the MOST likely cause?

A user's Windows 11 laptop has become extremely slow, and Task Manager shows constant 100% disk usage with very low actual read/write throughput. The drive is a SATA SSD, and the system is fully updated. A technician notices the drive is using the standard Microsoft AHCI driver. Which of the following is the MOST likely cause?

A user reports that their Android smartphone is running very slowly, the battery drains quickly, and they see frequent pop-up ads even when not using the browser. The user installed several apps from a third-party app store recently. Which of the following is the MOST likely cause of these symptoms?

A user reports that their Android smartphone is running very slowly and the battery drains quickly, even when the phone is idle. The user recently installed several new apps from a third-party app store. Which of the following should a technician do FIRST to troubleshoot the issue?

A technician is troubleshooting a Windows 10 workstation that is exhibiting symptoms of a malware infection. The technician has already disconnected the computer from the network. Which of the following should the technician do next to remediate the infection? (Choose two.)

A user reports that after installing a new third-party disk cleanup utility, Windows 11 randomly displays a blue screen with the stop code CRITICAL_PROCESS_DIED. The system boots normally in Safe Mode, and the issue does not occur there. Which of the following is the BEST first step to resolve the issue?

A user reports that after installing a new third-party backup utility, their Windows 11 computer takes several minutes to reach the desktop and shows a black screen with a spinning circle. The user wants to keep the backup utility but needs faster boot times. A technician opens Task Manager and notices the backup utility has a 'High' startup impact. Which of the following should the technician do FIRST to resolve the slow boot?