Drag and Drop Matching Questions

Accessible across all applications in the instance

Isolated application with its own tables and access controls

System scope for core platform functionality

Custom applications developed by the instance owner

Pre-built applications available from ServiceNow Store

Insert a new record into a table

Modify an existing record

Retrieve data from a record

Send an email notification

Execute custom server-side script

Restore normal service operation as quickly as possible

Control the lifecycle of all changes to the IT environment

Identify and manage root causes of incidents

Provide a menu of services for users to request

Capture and share knowledge articles

Server-side logic triggered by record operations

Client-side logic triggered by UI events

Control field visibility, mandatory, and read-only states

Define user permissions on records and fields

Enforce data consistency and validation rules

Configuration Management Database

Service Level Agreement

Configuration Item

Common Service Data Model

IT Service Management

Full access to all records and configurations

Access to ITIL processes like incident, problem, change management

ServiceNow internal use, not assigned to customers

Basic access to create and view own records

Manage service catalog items and categories

Update set is being worked on

All changes have been captured and are ready to commit

Update set has been applied to the target instance

Update set will not be processed

Changes are reviewed before committing

Displays data as vertical bars

Shows proportions of a whole

Trends over time with connected points

Tabular view of data

Compares performance against targets

Top-level table in a class hierarchy

Table that inherits fields from a parent table

Parent table for work-related records like incidents and changes

Stores system configuration data

Stores audit trail and activity log entries

Displays and allows editing of a single record

Shows multiple records in a table view

Displays reports and metrics on a single page

Customizable landing page for users

Menu for accessing modules and applications