Drag a concept onto its matching description — or click a concept then click the description.
Concepts
Matches
Configuration Management Database
Service Level Agreement
Configuration Item
Common Service Data Model
IT Service Management
SNOW-CSA Reporting, SLA and Imports Practice Question
Match each ServiceNow acronym to its full form.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
CMDB: Configuration Management Database
These are common ServiceNow acronyms. The correct matches are: CMDB = Configuration Management Database, SLA = Service Level Agreement, ITSM = IT Service Management, KB = Knowledge Base. Common confusions involve swapping the definitions of CMDB and SLA.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
CMDB: Configuration Management Database
Why this is correct
CMDB correctly expands to Configuration Management Database, which stores information about hardware, software, and network components.
- ✓
SLA: Service Level Agreement
Why this is correct
SLA correctly expands to Service Level Agreement, which defines the expected level of service between a provider and customer.
- ✓
ITSM: IT Service Management
Why this is correct
ITSM correctly expands to IT Service Management, a framework for managing IT services aligned with business needs.
- ✓
KB: Knowledge Base
Why this is correct
KB correctly expands to Knowledge Base, a repository of articles and solutions for common issues.
- ✗
CMDB: Service Level Agreement
Why it's wrong here
Incorrect — CMDB stands for Configuration Management Database, not Service Level Agreement.
- ✗
SLA: Configuration Management Database
Why it's wrong here
Incorrect — SLA stands for Service Level Agreement, not Configuration Management Database.
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About these practice questions
This SNOW-CSA question is part of Courseiva's 504-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.