PMP Process — Managing Technical Aspects Practice Question
You are managing a software development project using a hybrid approach. During a sprint review, the customer is delighted with the product but requests several enhancements that were not in the original backlog. The team estimates these would add two sprints to the schedule. What should you do FIRST?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Document the request and submit a change request through the change control process
The correct answer is A: Document the request and submit a change request through the change control process. In a hybrid project, new customer requests that affect schedule (here, adding two sprints) must be formally captured and evaluated via change control before any commitment, so impacts on scope, schedule, and budget are assessed and approved by the appropriate authority. Option B is tempting in pure agile, but in a hybrid context adding items to the backlog and prioritizing them without change control bypasses governance for a schedule-affecting change. Option C is wrong because directing the team to start work immediately skips approval and risks unauthorized scope creep. Option D is wrong because stating scope is frozen ignores the legitimate request and the hybrid process for handling it.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Document the request and submit a change request through the change control process
Why this is correct
In a hybrid environment, scope changes to the agreed backlog must pass through integrated change control before the team commits effort. Documenting the request and submitting it for evaluation protects the baseline, schedule and budget, and ensures the customer's enhancements are assessed rather than absorbed informally.
- ✗
Add the enhancements to the product backlog and prioritize them for the next sprint
Why it's wrong here
Adding the enhancements to the backlog and prioritising them assumes approval already exists; the request must first pass integrated change control because it adds two sprints to the baseline. It is tempting because backlog refinement is genuinely how agile scope is managed once a change is authorised.
- ✗
Instruct the team to begin work on the enhancements immediately to maintain customer satisfaction
Why it's wrong here
Starting unapproved work bypasses the integrated change control and backlog refinement that a hybrid approach requires, committing schedule and cost without authorisation. It is tempting because responsiveness to the customer feels agile, and in a pure predictive project with an approved change, directing the team could be valid.
- ✗
Thank the customer for the feedback and explain that the project scope is frozen
Why it's wrong here
Scope is not frozen in a hybrid agile project; the backlog is expected to absorb new requests through refinement and prioritisation. It is tempting because change control protects baselines, but that applies once a formal change request is raised, not as an immediate refusal of customer feedback.
Go deeper
Related to this question
Learn chapter
Team Building and Psychological Safety
Key term
Scrum Methodology
Scrum is a lightweight process framework that helps teams deliver complex projects in small, iterative chunks called sprints.
Key term
Change Control Process
A formal, structured procedure used to manage any changes to a project's scope, schedule, budget, or requirements, ensuring every modification is reviewed, approved, tested, and documented before implementation.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PMP practice question is part of Courseiva's free PMI certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PMP exam.