CAPM Business Analysis Frameworks Practice Question
During requirements prioritization, the business analyst receives conflicting input from stakeholders. Which technique should be used to reach a consensus?
⚠ Common exam trap
CAPM often tests the confusion between group elicitation techniques (brainstorming, focus groups) and consensus-building techniques (Delphi), so candidates must recognize that brainstorming generates ideas while Delphi resolves disagreements.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Delphi technique
The Delphi technique is a structured, anonymous consensus-building method where a facilitator collects input from experts through multiple rounds of questionnaires, sharing summarized feedback between rounds without revealing individual identities. This anonymity reduces the influence of dominant personalities and political pressure, making it ideal for resolving conflicting stakeholder input.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Interviewing
Why it's wrong here
Interviewing gathers individual perspectives one stakeholder at a time, so it cannot reconcile opposing views into an agreed priority order. It is tempting as a core elicitation technique, but reaching consensus requires a facilitated group decision method such as nominal group technique or multi-voting.
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Observation
Why it's wrong here
Observation studies how work is actually performed and yields no structured mechanism for reconciling opposing stakeholder positions. It is tempting as a requirements elicitation technique, but consensus on prioritisation requires a facilitated decision method such as nominal group technique or multi-voting.
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Delphi technique
Why this is correct
Delphi circulates anonymous questionnaires across several rounds, feeding back aggregated responses until estimates converge. Anonymity removes seniority and personality pressure that blocks open debate, satisfying the requirement to reach consensus when stakeholder input conflicts during prioritisation.
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Brainstorming
Why it's wrong here
Brainstorming generates a broad set of ideas but applies no ranking or weighting, so it cannot resolve conflicting stakeholder priorities. It is tempting because it is a recognised group elicitation technique, yet consensus on prioritisation needs a structured voting method such as multi-voting or nominal group technique.
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Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official PMI exam blueprint
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